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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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No problem at all. Measurements sent, and a few weeks later, the custom dress as described arrived in the US. Seller-dependent, of course, and the seller was find_my_dress.
Productos con las características igual que en la foto.
Tiempo de llegada casi al límite de tiempo estipulado (60dias) Se agradecería mejorar la información de seguimiento y el tiempo de llegada a su destino...
I just love shopping experience with DHgate! Every single issue I had they were there for me to help with everything. I could only reccomend it guys!
Wow, finally i found a website with different merchants and All type of things to buy. Wonderfull and safe
I was looking for a good wholesale price for cell phone covers and the best deals were here on DH Gate! And the free shipping sealed the deal. This is my go-to place for wholesale items from now on. I don't know why I hadn't looked here before.
It has been a pleasure to buy at DHgate. Even though many products do not meet my expectations, many others have a really good quality. Refunding orders take long. I am still waiting for two different refunds. However, I recomend this website.
You can buy the same products for cheaper prices than anywhere else if you choose reputable sellers, sometimes the shipping time is also faster than expected.
I forgot other global online shopping websites after meet with DHgate.com. I am using since 6 months and i didn't live any problem. Thanks.
First purchase went very nicely, fast shipping and product was good quality. Working on the second purchase, shipping is taking a bit longer so far,, we will see how it goes. Second purchase different store in DHGate.
I have been trying for some time to get a refund for a pathetic excuse of an order. The first real response to my issue- after MULTIPLE emails were NOT replied to- was after putting a bad review on this website. I immediately got multiple responses but guess what? They have yet to do anything but post on my review that they will do something. I have rarely been this frustrated with anything. I cannot caution any of you enough about using this website. If you do use them, go ahead and start an account with sitejabber because you are going to need it.
Good site, there's many payments even skrill! I would appreciate if it had buyer protection like ebay. I ordered hoodie and 2 pants. I already received the other pants and had to apply for a refund. The site is ok but on mobile it crashes alot i mean it.
So far, my experience with DHGate has continued to be a positive one. I get great quality products at a very low price. Everything arrives at a timely manner, I will continue to use this site for all of my purchasing needs!
Do not buy from this site, i have bought 2 items and now i'm with only one of these and it's brocken!
No refund.
Hi Samuele,
Thank you for providing the order numbers. For the first order, we checked here and you have already confirmed the delivery of the goods on 2016-11-25. The dispute option is no longer available since it can be opened within 7 days since the delivery of the item. To get a refund or a replacement on this order, we suggest that you contact your seller. For refund, please ask them to leave you a message stating "I agree to give you a refund of $****". Once your seller sends you this message, please contact us back so that we can arrange the refund for you. For replacement, please ask your seller to give you the replacement tracking number so that we can keep tracking the whereabouts of the orders until it gets delivered to you. For your second order, the parcel is at the clearance processing center in ROME - ITALY. The courier will deliver the item to your address after a few hours, you can check the tracking result on this link: http://www.dhl.com/en/express/tracking.html?AWB=4553285844&brand=DHL.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Solving problems wity payment for tooooooo long time... lost trust to buy on your site in the future :(
Great job for me. I find the best magic wands with good price only is DHgate. If you have time for search you will find very rare things with good prices in DHgate.
I have to admit that I may be a fruad or a scammerfor what I so. But I make 5000 a week from reselling fake copy phones and shoes from dhgate. I buy about 5 iPhone 7 copies a week from dhgate for about 400 from a seller of copy phones and they sell like hotcakes. They are made exactly like the regular I phones from apple and they are also wrapped and have a fake iOS 10 clone software. Buyers beware.
I've Purchased many times. Only had one seller out of five ship actual product to me. Only one seller has been great.
DHGate customer service links are dead links and do not lead to anything. I have not once been able to write to, or speak to a customer service rep. All other purchases needed to be canceled and re reimbursed. I am lucky to not have had these not be reimbursed as of yet.
Also The App is a lot less accurate with even less ability. You cannot cancel an order, you cannot track an order. Purchasing through the app gives you tiny deals but not accurate as I live in Canada and the us currency is the only option on the app. I use web to find my product get a price in can. Then i use the app to purchase. Seems to me a lot of trouble for some peanuts so to speak...
Hi Andrew,
Thanks for your feedback. We will have your suggestion about our app forwarded to our team so that we can have this improved. At the moment, we only support payments in USD as the currency we accept. Our team is currently working to have this improved and be open to other currencies. We will notify you once this option is available. We suggest that you use our desktop version when cancelling and tracking an order because not all features on our site are supported on other devices.
You can reach our Customer Service through this link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Ordered Cubs jerseys. Quality was good. I would recommend this seller. No problems with the order.
DHGate has listened to customers so buying from any seller is stress free.
The replacement watch band is excellent in quality just as described, was shipped within 2 days and arrived in another 10. Thanks DHGate.
I do like the site from they control of sellers and mage them very well. And the app for dhgate is very helpfull.
But the bad thing over there is:
1. Online chat support with admin very poor... auto machine!
2. there is no simple link to message the admin
3. Refund process is confuse
Thanks.
Hi Mohamed,
Thank you for your feedback. For our online chat service, you must have been assisted by our Robot Service. You may switch to a liver person by clicking this button at the right side of the chat box. You can send us a message on our messaging system, contact us on chat through this link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected]. Let us know if you have any questions or concerns about your purchases so that we can immediately assist you in resolving any issue.
Regards,
Sil
Customer Service Center
DHgate.com
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Hi Heather!
We do understand how concerning this is, we'll be here to help you. We checked your order here and we can see that there was an after-sale dispute. At the moment, your evidences will be verified by an analyst assigned to handle your case then it will be arbitrated. Please keep posted on your DHgate Inbox for updates on your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com