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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Love DHGate
May 5, 2021

I love shopping on DHGate because the customer service is second to none. They take care of their buyers and make the shopping experience so easy.

Date of experience: December 3, 2016
Alabama
1 review
0 helpful votes
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Pleased
December 4, 2016

I have ordered several things from then and have been please with the whole process from ordering tie receiving all my awesome items.

Date of experience: December 3, 2016
GB
1 review
0 helpful votes
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Wow bargains galore
December 4, 2016

A great safe place to do your shopping and is protected by DH gate most of the time just watch yourself self with some of the sellers with selling lesser quality products as to their photos which basically are scammers! And there's a few on here beware!

Date of experience: December 3, 2016
Greece
1 review
0 helpful votes
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Very very pleased
December 4, 2016

Excellent cooperation and service.
Sending instant

Date of experience: December 2, 2016
Canada
1 review
1 helpful vote
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Great product & fast shipping
December 3, 2016

This is my new favorite Android TV Box. Price & performance is good and quality as well. Comes loaded with latest software, so very easy to setup. Only issue I've had is somewhat poor 2.4G WiFi performance, but 5G & Ethernet is great. Seller responds to questions and shipping was VERY fast! Will definitely do more business with this seller

Date of experience: December 2, 2016
New Jersey
1 review
0 helpful votes
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First Order (Black Neoprene Ski Mask)
December 5, 2016

This was my first time ordering on a site other than Ebay. I ordered many things from both AliExpress and DHgate, but my DHgate orders came to me much faster than the other website's items did, very please! My other items should be coming in soon, I can't wait! Thank you DHgate! :)

Date of experience: December 2, 2016
California
1 review
0 helpful votes
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Right on time!
December 3, 2016

My order arrives swiftly. I the items as gifts. They all arrived right on time. Another satisfied customer. Thanks!

Date of experience: December 2, 2016
Australia
1 review
0 helpful votes
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Easy and Safe
December 3, 2016

With DHgate I feel confident I am purchasing quality products, which will arrive quickly and as described. Easy to find the products I need

Date of experience: December 2, 2016
TT
1 review
0 helpful votes
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Satisfied customer
December 3, 2016

I received my packages earlier than expected. I am very satisfied with the items. I was expecting to receive the twelve colours in the kylie birthday edition lipsticks that was advertised unfortunately I only received eleven with Koko k missing but I still appreciate your good sevice and I am looking forward to shopping with you again. Thank you.

Date of experience: December 2, 2016
California
1 review
0 helpful votes
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Great site for glass
December 3, 2016

Free shipping most of the time and prices are awesome!

Date of experience: December 2, 2016
Switzerland
1 review
0 helpful votes
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There is a lot of fake and shipping is very slow. The app of dhgate on android is not optimised. If not it is good. Dhgate support on refund is very good and honest. I am happy overally.

Date of experience: December 2, 2016
GB
1 review
0 helpful votes
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Awesome website
December 3, 2016

Great site with awesome customer service and products available. Highly recommended

Date of experience: December 2, 2016
Illinois
1 review
0 helpful votes
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Purchased baseball jerseys on DHGATE.com and they were fantastic. I highly recommend using them for any type of business/

Date of experience: December 2, 2016
France
1 review
0 helpful votes
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Fun shopping
December 3, 2016

If you need something, anything, just go on DHgate. A pleasure to do business with and fun!

Date of experience: December 2, 2016
Texas
1 review
1 helpful vote
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Great price great product
December 3, 2016

My product came promptly and was in pristine condition this is my third order with this buyer and I highly recommend this product I will definitely be making future purchases

Date of experience: December 2, 2016
Philippines
1 review
1 helpful vote
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First Try
December 3, 2016

Well, this is the 1st time I tried buying online and international. And the experience with dhgate is pretty smooth. The tracking system is always up to date. And whats good about it is that, the item i bought was scheduled to be received after 36 days. But i got my parcel less than 16 days which is quite awesome.

Date of experience: December 2, 2016
France
1 review
0 helpful votes
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I'm glad to have found DHgate.
February 17, 2021

But Some entries Have not received your items.
Numéro, *******, *******, *******, *******, ******* Please help keep track.

Date of experience: December 2, 2016
Arizona
1 review
0 helpful votes
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DHGate is a great site built around making the customer a winner in every transaction. They open up the world market and have an add to navigate site to search for, purchase, and deliver. Buyer protection eliminates stress because you may receive your purchase before stores are paid.

Date of experience: December 2, 2016
South Africa
1 review
0 helpful votes
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Shopping at DH Gate
December 3, 2016

The service I get at DH Gate is quick and reliable. Their system is user friendly. The goods are of good quality at a reasonable cost. I do not like the shipping charges

Date of experience: December 2, 2016
Canada
1 review
0 helpful votes
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Great experience
December 2, 2016

Nothing but good things from DHgate, quality products and very good customer service, I will continue to use this site in the future for many more purchases!

Date of experience: December 1, 2016