DHgateReviews 6,945

Hi Vinay,

We are sorry to hear about your experience. We checked here and there was no shipping information found. It's great to know that you have already filed a dispute today, however, the merchant did not confirm the proposal you submitted yet. The seller is given 5 days to resolve the issue, in the event that your dispute reaches 5 days and there is no solution yet, please contact us back so that you can escalate the case to our Resolution Center. Once proven by our team that you did not receive the item, you will get your money back. We are committed to give a refund and we have to follow our refund process.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].

Regards,
Sil
Customer Service Center
DHgate.com

Hi Ann!

We're sorry to hear about your experience. You can open a dispute by following these steps:

Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.

If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: [email protected]

Regards,
Riane
Customer Service Center
DHgate.com

Hi It-Akram,

We are sorry to hear about your experience. We checked the first order and the merchant did not agree on the refund request you filed yet. The seller is given 7 days to confirm or respond on the proposal that you submitted, in the event that there is still no confirmation or response from the seller within this time frame, a refund will be automatically applied on the next day. For this order 334007188, we checked here and the parcel is still in transit. The shipping information has not been updated yet since this changes once the parcel arrives in your country. You have an option to file a dispute because the item is not yet delivered within the estimated delivery date set. Filing a dispute is the best way for us to help you resolve this issue.

Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click My Orders" on the left side of the page.
3) Find the order number.
4) Click the link "Return&Refund" at the right side of the page under the order number.

Once the dispute is filed, the seller is give 5 days to resolve the issue. If your dispute reaches 5 days and there is no solution yet, please contact us back so that you can escalate the matter to our Resolution Center. Once proven that the item wasn't delivered, you will get your money back. For your future reference, we suggest that you use express couriers such as DHL, UPS or FedEx if you need the items sooner. For this order 245854708, an agreement was reached between you and the seller for a partial refund of $28.57 and the money was returned on the same card account you used to pay for the order on 2016-11-17. It will normally take 10-15 working days for the refund to reflect on your account but can take sooner depending on the refund process of your bank.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].

Regards,
Sil
Customer Service Center
DHgate.com