DellReviews 540

DO NOT BUY A DELL COMPUTER unless you want to spend 3-4 hours 2-3xs per week With a Dell Techincal Support. I have had my computer for 18 months and I have made 20 technical support calls and had 1 technician come out to fix it. But it's always a temporarily fix since the computer stops working over and over again. I depend on my computer for nursing school, and I have asked for a replacement since month#1, but they refuse to fix it or send me the parts and ALWAYS REFUSE TO REPLACE IT. They prefer to waste my time and theirs trying to fix it, and the only one hurting is me. I had to stop my online nursing degree since I don't have a working computer. Thank you Dell - for not helping me when I most need it.

We contacted them about a server configuration we were interested in. They changed the configuration promising it will work for us. We made the payment. They said they will send manuals and invoices. But they never did. They simply shipped the server. We later figured that it won't fit our need. When we contacted them over refund on the software licenses, they never returned email responses. We tried reaching them again and again, finally got their callback. They said their return policy was 30 day and the time was up. We never received any return policy and not even an invoice. We filed dispute with our bank. Dell forged their invoice to show return policy on the first page. Our bank won't help. We are entering a big litigation with Dell Enterprise over $25,000USD and all damages that caused us.

Purchased a system worth over $4000 on May 25 with a June 26 delivery date, A week later and the date was pushed back a week, now just before it to be delivered I get an email saying it'll be another 4 weeks. Talked 45 minutes with customer service and finally they blamed COVID 19. I don't think COVID 19 put the delivery dates on Dell's site. If Dell has a supply problem then they need to adjust their delivery time to account for this not use bogus dates that they can make. COVID 19 is bad, DELL hiding behind it is sickening. Order was finally cancelled, no longer a DELL customer..

I do not recommend this laptop at all. I bought this brand new to discover that the fan is loud, replacement parts weren't in stock which prompted Dell to send a refurbished laptop. I accepted how naively of me, and of course the blue screen of death appeared and also bit locked. Well Even though I bought this over a year ago I hung up the fight and still to this day fan is loud, slow response, and I can't believe I'm still paying for this computer. I hope someone from Dell sees this and reached out.

5/06/20 Bought New printer from Dell. Hasn't worked right from the start. Called Dell CS 2-3 times wanting to return the printer, each time I was told to call and given the number for Ebson.(no Help) Reassured Dell CS take care of me during these issues with the printer. Long story short... 06/09/20 Had enough of the printer issues. Just wanted to return the printer and get a replacement from dell... Dell CS said Sorry to say the 30 return widow has closed, by two day one of the day was a holiday. Even though earlier The Dell CS we would take care of you... Dell is very much lacking in CS ethics. There over seas CS is horrible. I'm Owner of a small business. I will no longer deal with Dell.

Dell inspiron laptop purchased Feb. 2019. Feb. 2020 (2 days before warranty was up) motherboard fried. No spills, no dropping, no power surge, worked one day, did not the next. Repair takes over 2 weeks. No machine for 2 weeks. May 13,2020 stuck on "preparing auto repair" screen. Try to get dell support and am told no longer under warranty, nothing they can do. They send self diagnostic video instead. Will never buy a Dell product again.

I work for the biggest Research institute in Israel. We bought a very sophisticated robot from a Polish company for more the *******$. The system is run by a Dell computer and was installed about 6 month ago. Everything is under warrenty. An outside technician came to fix a problem in the robot yesterday and the Dell computer crashed down.
It turned out that we need to transfer ownership from Poland to Israel and this process takes TWO WEEKS. This is shuffling paperwork through Dell company bureaucracy. This fits the middle ages when you ran a grocery store with books. Have DELL heard about COMPUTERS and EMAIL?
Furthermore, until this paperwork process is not completed I can't place a call to fix the computer. I don't know how much time that will take and I can't call the robot technician to check my system.
Is DELL trying to shut down the research in my institute? I am sure that my institute buys a lot of computers and how DELL are going to solve this issue will effect future purchases.

Here is my honest opinion about dell.

If you are one of the few who receive a perfectly good dell computer and you have no issues, great.

For the rest of you, be warned, Dell computers have a multitude of issues some repairable, some not.

I ordered a dell xps 13 top with all of the bells and whistles. This laptop is rated the best for your money. It wasn't cheap, about $1600, but i thought it was worth it. Two days after receiving the laptop everything started to fail. The fan is incredibly loud and sounds like I'm standing next to a river and the computer actually doesnt work. It can not locate the internet. Here is the major issue. I called dell, was put on hold for over an hour. Technical support walked me through everything to find the solution. We even did a factory reset. The result, no fix, a waste of 2.5 hours and waiting for a new motherboard. I called back the next day to discuss getting my money back and I was placed on hold for over an hour. The end result of the conversation was to wait for the parts and see if that solves the issue. A week passed and the tech installed the new motherboard, still did not solve the issue, he reset the computer again, again, that did not work. I immediately called customer service. I was placed on hold for over an hour. The operator put me in touch with tech support where I was speaking to him and after 10 minutes the line went dead and when I called back I was told they have left for the evening. The representative hung up on me to go home. If you dont mind wasting precious time on hold and fixing your computer. Go ahead and spend the $1600 on a beautiful sleek brick. I would be incredibly happy if someone from dell would fix this issue. I'm sure dell has enough money to hire some more people in customer service. Especially if they are selling $1600 bricks to their customers.