DellReviews 540

I had hardly used my DELL laptop and the camera had gone bad.

Dell is one of the worst BRAND, having external parts fitted in their device and upon not working, they ask the customers to contact the third party support. Their Tech Support is also not as expected, no expertise and they don't have knowledge.

Quality wise DELL products are not good and long lasting.

I would recommend to use OTHER Laptop Brands and NOT DELL for sure.

Absolutely the worst experience EVER! The basic warranty customer service to laughable. I have spent over 30 hours trying to get technical support for my Latitude 5510. The agents appear to be poorly trained. Many times children/TVs are very audible in the background, the calls are either dropped or have poor connection, calls are not transferred to the correct department after extensive explanation of my laptop issues. The laptop came out of the box not functioning properly. Hardware support(after troubleshooting 3 different times) is saying it is a software issue and software support is saying it is a hardware issue. I paid $99 to have software support(after 3 hours of troubleshooting) tell me it is a hardware issue. Both hardware and software agree that the laptop is not functioning properly. Every time I call we go back and forth and in the end the laptop is still taking 30 minutes to boot up, browsing slowly, the microphone is not working, third party apps are not working properly, and the list goes on and on. It is obvious that Dell does not want to offer support to its basic warranty customers. It is my understanding that a PRO warranty is $200-$300 to purchase. This is of course on top of its already hefty price tag. STAY FAR AWAY FROM DELL IF YOU WANT A QUALITY PRODUCT WITH QUALITY CUSTOMER SUPPORT. It looks like my only option is to trash this piece of junk and call this an unfortunate learning experience. I purchased an MAC over the weekend and it is working perfectly.

The only computers and laptops I have owned/bought in the last 25 years have been Dells. Dell makes great products with great support behind them. The latest was last year (I had not bought a new tower in 10 years) was a XPS Tower Special Edition. I was able to customize it and add features I real needed and I got a great deal on it. What's not to like?! My 2010 tower ran like a top for over 10 years and I expect the new to do the same. I have had it for almost a year and it has been tremendous. Dell is my go to brand. We also have two Dell laptops in the house. Go Dell!

I purchased a Dell Precision 7750 Laptop on the Dell.com Website on June 6,2020. The computer arrived on June 26,2020. The computer in question worked fine until Dell released a BIOS update that throttled the CPU down to 0.8 Ghz. I contacted Dell Pro Support about this and they instructed me to restore an older BIOS to correct the problem. I did as instructed (dell support walked me through the process) this appeared to fix the problem until I booted the system the next day, it then went into a loop of upgrading and downgrading the BIOS. Dell sent service techs. To repair the system but it was too no avail. The Pro Support department determined a replacement system was required. The order for the system was placed on Aug 8,2021 went into production on Aug 20,2021 and shipped on Aug 27,2021, I have still not received the system it is Sept 30,2021. I was informed yesterday I was told by the rep was going to file for a replacement system. This would be ridiculous as one has already been filed for and approved and built and have to wait another 2 to 3 months for the system.

My laptop has been lost in transit to Dell reparing center. It's more then a month, I still did not get help with this problem. Now support asking for previous owner information witch I don't know and can't reach the seller and don't know how to reach original owner. Its not right, I don't have to be responsible for the lost shipment, when Dell customer support ask me to ship my system no one told me in such a case I could lost my laptop forever. I been trusting Dell cumpany, but now they just scam people. I would never buy from Dell again, it's unbelievable they made me responsible for FedEx lost package

I bought a good deal on an Alienware Area 51m laptop. Cheapest price and best deal I was very excited to get it. When it arrived I was super happy till it had usb malfunctions and the PCIe card was not working. Had to have help trying to fix it with tech support hoping it was a minor software issue which it wasn't. Had slow help getting the computer processed for a replacement, but tech failed to let me know I couldn't crop images of my contact in hand writing and the service tag with the product. It had to be shot on one camera with my contact and service tag.

I got fed up and decided to contact for a refund after suffering from two anxiety attacks and not constant chest pain from stress. Refund was easier to issue than getting my laptop processed for a replacement sadly. I am disgusted with Dell I used to like them and my first computer was dell. I probably won't be buying from them again for awhile. It's not worth my time or health.

I owned two Dells, one was custom built. They both failed right at the 18 month mark. Just died. No explanation, no reason, no malware just died. I thought it was odd that they both died at 18 months, right on time. I love the look and feel of their products but having had this experience I can't justify spending the money on another one. They aren't cheap. Just do your research and purchase carefully would be my advice regarding Dell laptops.

I bought a Dell Inspiron directly from Dell.com in 2018, which is about two years old now. The laptop has been very slow ever since I bought it. I never returned it even though I never loved it, because it was our secondary machine. I hardly ever use, but now, it won't charge, and the warranty has expired. Dell wants $39 just to diagnose the problem, plus whatever it costs to fix it. Who knows what they'll charge for that. It could literally be any amount. The customer no-service rep lacked empathy and did nothing to help me. This is the first and last Dell I'll ever own, and I suggest that you never have a first Dell.

Laptop arrived with an irritating keyboard ghosting problem. Sent it in for repair. Dell took TWO MONTHS to send me a replacement. The replacement had the exact same keyboard issue.

I asked for a refund. Dell said that my order was ineligible for refund per their 30-day policy... yes, even though I had actually held the laptop for 4 days total, the ~60 days it had spent in their repair shop apparently counted towards the ticking refund clock.

Abhorrent behavior. I wouldn't be surprised if they kept my laptop that long *so* that they could deny me a refund.

I bought a new Dell Precision 5540 Mobile Workstation from Dell that costed $2000+ in May 2020. In two months the memory and graph card became faulty. Dell refused to replace with a new one and only offered to have their technician to come fix it after multiple calls to their customer service. When their technician came and looked into the machine, he suspected that we bought a refurbished PC by looking at labels of parts in the computer and asked us to show him the invoice. In the end he only offer to replace the memory and graph card in the machine using refurbished components.

I feel scammed to spend $2000+ to get a faulty refurbished PC from dell which was advertised as a brand new machine. Dell is such a low company now that they do not even allow customers to write reviews on their products on their web site. I have got it. I will not buy any more Dell computers. And I will not recommend Dell products to my friends and colleagues.

Dell used to be a top-rated company and always purchased my computers from them. My last experience was not good and tried to build a new computer for my company. It was over a month and it never arrived and once I wanted to change the computer as it realized it would not work, my account manager would not help me. Three months later, I still have not been able to get anyone to help me so I guess Dell is not interested in selling computers.

I purchased a aio computer from Dell which arrived with stand missing making it inoperable. Spent all morning phoning their call centre as well as multiple emails, Purchased 6 weeks ago and still waiting to use my $2000 computer. I worry that the computer might not even work when I do eventually get it going.
Dell call centre is just there to block and not help. I will never ever consider Dell products in future if this is the way they treat customers. Photos with it with and without missing stand attached

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I called them for help
I called them for help. I paid 99.00 and spent 3 hours twice in one day on the phone. They purposely set me up to sabatoge my 5 year old laptop so that I would have to purchase a new one. BUYER BEWARE DO NOT PURCHASE FROM DELL. THEY LIE AND SAY THEY ARE TRYING TO HELP YOU FIX YOUR SOFTWARE, HOWEVER WHEN YOU GIVE THEM YOUR LAPTOP DEVICE INFO, THEY SCREW UP YOUR CURRENT SOFTWARE DURING THE CALL SO YOU HAVE TO BUY NEW! THIS SHOULD BE ILLEGAL. IT IS WRONG AND DECEPTIVE BUSINESS PRACTICES. The customer service reps were all very unhelpful. They knew what they were telling me it should be no problem, and implied they were going to be able to fix it. My computer worked better BEFORE I called them for help. It's just their way of keeping people having to rebuy items to keep making money for their company. It is morally and ethically wrong. They should face lawsuits for this. My computer's warranty just expired a few months before their new SOFTWARE updates screwed up my laptop. I even had windows 10 on it. It was given to me as a gift and I barely used it. I always kept it in new condition in a safe spot and was the only person to use it. This happens with our cars, phones, everything. So we have to remain slaves to rebuy expensive things that don't even hold monetary value, by the time we are done paying them off. What a brilliant scheme for the BUSINESS industry. They know when the warranty that we buy is gone that their products will go"bad." Then theres an update or no longer any parts or software for these expensive items made of pure cheap materials. These are all BUSINESS scams that should be outlawed and prosecuted severely, to protect consumers

I would give them -1 if I could. I paid over $3,000 for a new laptop. As soon as it got to the distribution center near my house, Dell requested it returned to them. Needless to say I have spent the past 2 weeks on hold, speaking to various customer service reps who could care less about me. I keep getting told just to wait 1-2 more business days. After the 10th business day, It appears that once I gave them my money they could care less about me. Terrible company, terrible experience, not only am I personally never buying from them again, but I am going to ensure my department of which I am director, will be buying our 30+ new laptops from another company.

Verry bad customer service. This is the worse customer service. I did purchase a laptop then the delivery drop it some where else i contact Dell they where so mean and talking to me like i stole it! But fedex says the delevery drop it somewhere else! And they let me to make a police report during covid-19 no police offices were open! Then finally i find a way to do the report but then they want me to wait 1 month to get a replacement, after all i said i want refund so i can get a laptop from somewhere else! I kept waiting they said with in 2 weeks i waited 3 weeks no refund and Today they charge me 4.49 $ i call them, i wait 48 m on the phone then they answer and one of the customer services she said i cant hear you clearly then she hangup the phone! I call again and wait 56m to answer! Also they are so mean! They dont take with you like a human! Also they shout out! Like what! Am the one who should shout not dell! I just need to get my refund and they charge me with out asking nthn after 1 month of the purchase! Seriously! I still did not get a refund or a laptop

In April, I ordered a webcam on Dell.com. When I made an order, I was aware that delivery would be done in July. I thought that this took too long, I tried to cancel my order.

After that, I received one email from DELL saying "Your order has not been cancelled. We regret to inform you that some or all of the items in this order couldn't be cancelled. If you'd still like to cancel this order, you can contact Dell Care agent at *******897 and we'll be happy to help."

When my cancellation request was rejected, I did not call them and I just accepted this situation. I have been waiting on July since then, and I contacted DELL to make sure delivery date of this. DELL answered me that my order was cancelled because I requested.

What the DELL! I was hoping to reinstate my order but DELL said Nah! So sad. I just wasted my time 3 months and lost my chance to buy this on other site. DELL is so shameless and the worst customer service ever ever maybe forever.