DellReviews 540

Received an Alienware Aurora R10 with a faulty CPU that overheats. A Dell technical support representative told me temperatures up to 120 degrees Celsius are normal for this processor which is an absolute lie and harmful to the CPU (AMD's own documentation lists the max temp for this processor is 95 degrees Celsius). This was not the experience I was expecting from a 'premium' computer and I'm extremely disappointed in this service. I'd rather buy from any of Dell's competitors than deal with this type of situation again.

Dell has the worst customer service ever! We purchased a Dell laptop and software. It came without the software we purchased and the cursor didn't work properly. After a few attempts we finally got their technical support to try to fix our software problem but they couldn't get Microsoft office to work on our computer when they had remote access to it. We decided to just return it but by that time we were just beyond their 30 days policy. We tried day after day talking to a dozen customer service and 4 tech support people and 3 cases opened on this, Dell finance department rejected the first 2 cases... we again wait. All we want is our money back and a return label for a broken laptop that's totally unusable. It's like being in the twilight zone dealing with them going around and around. We didn't get what we paid for so let's undo this and move on. Never purchase anything from Dell!

WORST PRODUCT & SERVICE EVER! DONT BUY DELL!

Worst experience ever! We ordered 2 laptops for 3,5K and both of the screens were not working. We are now 6 weeks calling Dell Support and every time they say they will call me back. Nothing happens. No step further... WORST PRODUCT & SERVICE EVER! NEVER WORK WITH THIS COMPANY!

Dell products, support are very bad, they left me with a dead box!
Dell products, paid premium warranty, support are all unreliable. Had purchased Dell XPS 8930 which started giving problems in 14 months computer was randomly freezing. Dell support recommended to sign for paid premium. Their trial and error support wasted my money, countless days and hours. They replaced mother board several times and this initially spoilt the Nvidia GPU and eventually made the computer a dead box which does not even power up to boot.

After battling many days without success and emailing Dell CEO email got response from a person claiming as executive from corporate office. This person was unprofessional, rude and told "Dell cannot guarantee our products and service, we can offer paid warranty will provide support as long as we continue to pay for warranty" This person told if they broke the computer and if I am not paying for warranty, I would not be supported.

Premium warranty has a SLA of two business days, but there was extended delay for service which was blamed on part was not available and/or covid19. The on site technician is not a Dell staff rather from third party who told me Dell keeps mailing the parts without even checking with him what is really the problem with the computer and the recommended fix.

Worst customer service ever! Promises never delivered, excuses after excuses when confront them. Don't show interests to retain customers by just brush them off. Never buy Dell unless you want endless headaches dealing with support

Dell Europe decided it will not offer 2 years warranty. Isnt it great?
Well in Europe we have 2 years warranty and no corporate should decide on its own above the law what it wants. I have never seen worst service, worst customer service and worst company policy. Never again Dell. Stay away as you will save yourself all trouble.

I bought this laptop in April 2020 after reading some good reviews and trusting the Dell name. Over the 25 years of owning various I have never purchased an extended warranty but something told me this time to do it. The laptop arrived from Dell and setup was a breeze. Within a couple weeks things started getting so bad that Dell Sent me a replacement. Then the new one started doing strange things, camera stopped working, the screen would have strange lines and then shut off etc. This time a technician came to my house and, in his words replaced everything except the hard drive.
Today it got stuck during a Microsoft update and was completely un responsive. I called Dell and spoke with a technician. He got it running again and then he started tinkering with the registry. Now it doesn't work at all and I am waiting for the technician to call back. I had an HP Envy for a couple years with never a problem but it was stolen in March thus the new one.
Do not ever, ever purchase a Dell product! This machine is a piece of junk and I will have to replace it

I would not recommend personally or professionally any Dell products. It is the only laptop or computer I have ever owned less than 90 days that is totally inoperable. In addition to the product not up to the standard for the price paid, the premium warranty also stinks. As an accountant in the month of December they expect me to have to wait a month for the motherboard part to be available and then still wait for a technician to install it. Due to it being over 30 days no replacement or refund option is available. They have the audacity to say "it happens". Solution? Purchased another new Hewlett Packard that will be here in 3 days. It doesn't happen that way with them.
I have purchased many HP's over the years for my children and I never a problem, great customer service and worthy. Dell was a bad investment period.
Jen George
User reviews

I wish I had seen some of the reviews before buying a laptop from Dell. I purchased my laptop in May, in October I started having screen issues, I sent my laptop in for repair, I was told it would be 10 business days and I would have my laptop returned. A week after sending my laptop I got an email saying they are experiencing delays and it may be another 10 days before my laptop could be returned. 3 weeks later I received a laptop back and it was not my laptop. I have been waiting for a week for them to come pick up a 7th graders laptop, that was sent in for repairs over a month ago. I know this because I found the owner on FB and have been communicating with her and Dell in hopes that they will send someone to pick up her laptop and return it to her, she is attending virtual school and using a loaner laptop awaiting the return of her laptop. No one seems to know where my laptop is or if it has been repaired. They keep telling me that someone will call me in 24-48 hours but no one has, I have to call them to get an update. If I could give - 5 stars I would. I have to select at least 1 star to post, which is way too.

I've made a sizeable purchase from their Alienware line, earned some rewards, hoping to buy a keyboard/mouse combo during the holiday season just to be told my rewards expired 2 weeks ago... why would my rewards expire... i had them for a few months, what kind of misleading, deceptive reward program are you running? If I could, I'd return your product(s). Nevertheless, that was my last dell purchase because your support team is completely inflexible, and can't extend my rewards and (2) because your program is trash to begin with. SCAMMERS.

POS ALERT! BEWARE! Purchased a new laptop to work from home, less than 2 months in a key breaks off and others feel loose. I send this pos back since it was under warranty. I am told it will be a week, 2-3 weeks in there isn't a single email/update/ETA on when I can expect it back. Each conversation with these useless Indian reps goes like this: "Did you send your device already?" "The device is here for a flash drive issue?" "We are waiting for a part" "We are having technical difficulties so we are unable to see any updates" "We will call you every 48 hours and monitor the progress". They have no clue where the laptop is, or whats even wrong with it, and certainly have not made any progress with the repairs or kept their promises. Hours upon HOURS wasted on the phone with these imbeciles while I am supposed to be working! Not to mention the amount of stress and anger I have experienced because of Dell. They have not only cost me thousands in lost sales at work, but to top it off I had to go buy a brand new laptop a month before Christmas. Absolutely disgraceful company, should not be in business. Keep your trash assss laptop, I refuse to pay the remaining balance. Will NEVER buy another Dell product IN MY LIFE! Will be sure to tell every single person in my network not to make the same mistake.

DO NOT BUY DELL. HARD DRIVE FAILURE AFTER 4 MONTHS. NOW THEY DO NOT HAVE PARTS TO REPLACE IT. NO INFORMATION NO RESPONSE. GIVE ME A NEW MACHINE WHICH I WILL SELL AND GET A MAC. Full story. The worse. I bought a one piece in February used it for 2 weeks then left it for 4 months. In June it began to display error message no hard drive. Support ran diagnostics online for over 2hours. Told me that there was nothing wrong. Message continued. Took it to Best Buy they kept it and ran diagnostics for hours. No error message. Took it home and it died. Sent it to Dell 11 days later they are telling me they have no parts? They are waiting for parts. A hard drive? They don't have a hard drive? I asked for a new machine. They said (a woman who is not at the repair place, is somewhere in Asia) after 14 business days they may consider it. If I ever get it back it is being trashed and i will buy a Mac.

My dell g3 3590 was almost a thousand dollars. It is such a cheaply made piece of junk, if you press just a single key the keyboard flexed and since new the enire thing would creak and squeak, and was very flimsy. Then the super fragile junk hinge broke. I called dell warranty to have it fixed and i sent it in for repair but their computer system is garbage so the repair case is open but the warranty service got canceled and this all happened within the last weeks of warranty. Dell wants me to resend them the laptop in a new box and label but fed ex has it. They told me to call fed ex to have it returned to the office. I called fed ex and only dell is allowed to return it to me since dell restricted it. I called dell perfectly explaining everything and they have no idea what to do and they transferred me in a full circle around their "customer support" or lack thereof. By the time i get it back so i can resend it the warranty would've expired which is what i know they planned for. I was on the line waiting for almost an hour on hold and they just hung up. Don't ever buy a dell, such an expensive piece of cheap junk with zero warranty support. Negative 10 stars is a generous rating.

I bought a Dell G7 7700 gaming laptop. The 3-month-old laptop works fine, especially for the price compared to the competition but when it comes to brass tacks, customer service is just as (or more) important than the product you are buying. So I would suggest to never buy a Dell product because Dell's customer service is the worse experience I have ever had in my life.

Here is my Dell customer service experience in a nutshell:

A sales representative calls me to sell me a warranty extension and tells me that I will only be charged the difference because I had already purchased a 1-year accidental damage warranty on my Dell G7 7700 gaming laptop. However, she charged me the full amount as if I did not already purchase a warranty.

When I notice this issue (the next day) I proceeded to contact customer service to either refund me the difference or to cancel my warranty extension purchase entirely. Unbeknownst to me, I was in for a nightmare! Every agent I spoke with advised me that my issue could only be resolved with another department and then they would proceed to cold transfer me there. Every time a new agent from a different department answered they would ask for my credentials, ask me to repeat my issue, and then advise me they had to transfer me to another department. When I got transferred, it was either back to the department I was speaking with at first, or I was transfer to a busy signal or dead air. In the latter cases, I had to call Dell back and repeat the process. This went on for over 4 hours. It got so ridiculous and predicable that I decided to record my last experience. My recording exceeded 1.5 hours. In the recording I requested to speak to managers, these managers advise me that they would warm transfer me to the other department and speak with the agent to ensure they could help before I spoke to them, but when the other agent answered, they had no idea I was transferred to them. The last representative I spoke to was a manager, and he just put me on mute and disappeared from the conversation. Again, I have most of this recorded and I was quite respectful on my end, considering I wasted hours of my life on trying to solve the simple issue of being wrongfully charged for a warranty extension.

In the end, my problem was not solved and the last agent I spoke to was the manager that put me on mute.

As well, I discuss my issue via Dell's chat an email options. But they too advised me that they could not help me with a cancellation or payment adjustment and that I had to speak to a different department.

One more thing, their calling centers are overseas, hence the representatives have huge accents, and I could only understand about %66 percent of what they were saying; having to constantly ask them to repeat themselves.

I hope this bad review deters you from buying a Dell product. You'll have a happier life if you chose too boycott Dell.

I give it one star because 0 star is not available.

This is my 2nd Dell computer. This brand new Alienware m15 r3, which costs $2500, broke down right after 2 months. The tech support is horrible. Every time I try to call them, the waiting period is 20 min, not to mention that they schedule the wrong time/date, and the parts that need to be replaced take forever to ship. It's been 2 weeks since my computer was down, and I spent several hours making phone callas, and nothing has progressed at all!

My first Dell workstation has the same motherboard issue, and they keep having this issue for years and obviously the product is not worth the price at all. The customer service is just a nightmare, and they dare to hang up on me after I spent 30 min waiting in the line! DO NOT BUY!

Needed a new hard drive installed new software but Dell computer blocked installation of WiFi driver no natter what I do. Tried to load old soft ware back on from recovery but wouldn't work. Tried to go back with new software now it want load stuck in Dell boot screen. I bought a Dell because I thought I could change hardware and not have issues I guess I was wrong they are just as bad as all the other company's. So I guess new hard drive is junk now thanks Dell you piece of $#*!.