DecluttrReviews 259

Hi buyer or future buyers, I bought two items from Decluttr for the value of $2843. 79. I placed the order on June 1st for two days business days delivery.

On June 30th, I received a payment of $1421. 89 for my purchase of $2843. 79. A balance of $1421. 89 is still outstanding to date.

This part payment was received because I cancelled the order R******* due to non-delivery and requested a full refund. I received an email from James at Decluttr customers service that the order is cancelled, and I will receive a FULL REFUND.

Well on July 8th, I received a UPS Tracking Number 1ZF924W*******668 for a Decluttr delivery.

Why was the total amount not refunded? That is a good question.
Decluttr had no intention of refunding the total amount.

Decluttr, formerly Entertainment Magpie Inc, should fulfill their obligation to refund my total amount for the cancelled order because of non-delivery.

Decluttr can not be trusted. Their customer service emails and live chats continue with mixed messages. They don't have your customers' interests at heart.

Future buyers take care... though Decluttr has raving reviews as a BUYER, SELLING is not their strength. I have been disappointed since I placed the order on June 1, and today is July 8th.

In one email, I was told delivery failed because I gave the wrong delivery address, which is not valid. Decluttr inefficiency, empty promises and conflicting messages are at the heart of their poor customer service for a purely online business.

I am still hopeful of getting the remaining balance of $1421. 89.

They just took my stuff and NEVER paid me. Its been months of reaching put and trying to resolve the issue and they wont give me my money or my items. They also lost items from the package I sent them in the first place. Absolutely do NOT use them. Easier to sell with Vinted, Pangobooks, ebay, etc. Their service team did not care at all about me and the company stole all of the items I sent them and never sent any compensation, also they assure me they did.

They offered me $160 for my 2015 MacBook, which was in good condition. They contacted me after receiving it with a revised offer of $16 due to "pressure marks" and "battery needs service." I don't even know what they meant by "pressure marks" as I got my MacBook back from them in the same condition. Also holds a charge for 3-4 hours which is excellent for such an old model. Kudos for the quick turn-around time as they sent it back to me within a week, but I would never waste my time with Decluttr ever again. How many people just give up and accept their unconscionable offers?

I offered my Playstation 4 to them for $160, and shipped it. I received an email from them saying its inoperable offering 10% ($16) or send back. I want it back, it was in nearly like new but not like new condition. They sent it to me in a way that I now have to sue to get my asset/value back, & I'm willing to.
~Very unhelpful, very harmful

I did research on Decluttr prior to selecting them to send my used cell phones in for review. Each of the devices had been wiped, charged, and packaged carefully for shipment. I had 2 Samsung Galaxy S7s and a Google Pixel 3 and all were in good, not excellent, condition. The amount they originally offered for each was reasonable, however arguing with them about what they found or what they "say" they found is not worth the time I would need to spend on the phone, or email with them. They dropped their offer on one of the Samsung S7s to $5 which I accepted. On the Pixel 3 it was $6.20 and I accepted it. The last Galaxy S7 lacked any real explanation, other than they said it failed inspection and would return it for free or recycle it.

I'm very disappointed in their responses and while I appreciate the offer to return or recycle, all of the rest of their comments do not match up with my assessment of each device prior to sending it to them. I would suggest you find a "local" company that you can get face to face with to sell your phones.

On my Order ******* they stated "We found your item to be: (Galaxy S7 32GB UNLOCKED Faulty)
Reason: During testing, we found that the device is mobile management locked and we're unable to activate the device.

Revised Offer: $5.00"

On order ******* they stated "We found your item to be:(Pixel 3 128GB Verizon Faulty).
Reason: When we tested your device, we found that the screen has come away from the rest of the item.

Revised Offer: $6.20"

On order ******* they only stated this "Value $-23.00 SORRY, YOUR ITEMS HAVE FAILED QUALITY ASSESSMENT! Unfortunately, Unfortunately, we can no longer offer a valuation for your item. We can either recycle it to help protect the planet, or we can return it to you for free. Samsung Galaxy S7 32GB VERIZON
$0.00
GOOGLE LOCKED"

Still haven't received my money. Sent a book of 30 books. Offered $8. Still haven't received money. SCAM. DON'T FALL FOR IT.

I had a decent experience with them buying some old books initially. They pay you very little, but they paid. They never paid me for the last box of books and electronics I sent. They claimed the phone screen was smashed but it was fine when I mailed it. Then they kept giving me excuses why they could not send money. First, they told me they ran into issues depositing money into my account. They asked me to verify my account information. Then they told me they could not reissue a payment and I needed to verify my mailing address so they could mail a check. I verified all the information they asked for months ago. Mind you, my address and account information has been the same for over 10 years. They never sent any money and continue to give me the run around of all the fake reasons they cannot send me money. This company is not reliable. I am sure they sold my things by now for a nice profit but never gave me a dime.

This company sent me a broken phone. Of course, I called immediately and advised I was sent a phone that would not charge. At first, I didn't even notice it was NOT the phone I ordered. Your classic bait and switch, how diaboical. I returned the phone immediately and later received an email stating that it was not the phone I ordered and as a result I would not be issued a refund... for the item I ordered and never received. Please, save yourself the headache.

I was quoted $42 for my iPad that was in excellent condition, it had been cleaned with a high rated screen cleaner it was spotless! Battery was at 80%. IPad Air 1 So I accepted and sent the iPad to Decluttr. About a week later I received email stating iPad screen was detached and not as described. Revised offer was $2.10. I new this was CRAP AND ASKED FOR RETURN. Approx 2 weeks + I got iPad back, Funny thing, the iPad received back was filthy, it was not mine, the dirt on the back was built up from years of use!, so they scored on mine and screwed me! BAIT AND SWITCH…TWICE. THIS COMPANY SHOULD BE SHUT DOWN NOW, do not send anything to Decluttr, you will be lied too! Absolute AS*H***S

This company is absolutely horrible, I sent my brand new Apple Watch to them in perfect condition, they quoted me $145 for the watch. I accepted the offer mailed it to them in the correct time frame. Item was delivered April 7th. They stated they had not received the item until 2 weeks later even though I had proof it had arrived at there facility.

Fast forward to today I still have not received payment for my watch. Even though it "passed" inspection and they even have it stated on there site that they have sent me payment. I received an email there was a problem with my banking details which are indeed correct. I then stated to have them send me it through PayPal which is an instant thing. She stated she would do that and it's been a week and I still have no payment! You can't call this company as they don't list any phone numbers only emails and automated chats which sometimes don't even appear! They have false advertising stating they "pay the next day" which is illegal for them to be advertising this and they need to be shut down as they have scammed so many people. Not sure how they are still open.

I will never give these people any of my products ever again and I wish I would have seen some of these reviews before I trusted them.

How they inspect things make no sense to me. They conditioned my iPad Air 4th generation as poor because of a minor dent. I don't think that should a big flaw considering EVERYTHING WORKS perfectly fine.

Didn't have an issue with purchasing a 2020 iPad Pro listed in pristine condition. The issue I have with these scam artists…is making it so easy and enticing to sell your old tech to them. Sent them a fist gen iPad Pro that was in good and working condition (repackage in the same box they sent my newer iPad Pro purchase from them). They received it two days after I shipped it. A couple days later they sent an email claiming it was bent beyond repair. How the hell does one even bend an iPad? I have always kept all my things in good condition, and realized after looking at reviews on this site, I'm not the only one they've scammed. I know there's nothing wrong with the first gen iPad Pro I sent them, but because they want to pay me $32 instead of the $162…. They're lying to us and saying items are broken or bent. I damn well know now, these scam artists are taking our tech for next to nothing and reselling it. I will never do business again with them and I suggest buyer/seller beware. Completely dishonest. I don't know who they're paying over at trustpilot and the BBB for fake positive reviews. Lesson learned. Sell your tech elsewhere!

I ordered 2x iPhone XS and 1x iPhone 8. Both iPhone XS were ordered as "Good Condition" and they are okay, although one of them has had it's battery replaced by a third party rather than Apple themselves and the side effect of this is that there is always an annoying notification badge on the settings app within iOS and it says something along the lines of "Unable To Verify That There Is A Genuine iPhone Battery Installed", which is, in my opinion, very annoying. The other iPhone, seems all fine but it only has 83% battery health and I was hoping for a bit more. But I mean, I guess that is what you would expect for an iPhone of this age. The final complaint with the iPhone XS's is that both of their on/off buttons aren't as clicky as they should be. I am not sure what the reason for this is, but I know that they should be clickier.

Now regarding the iPhone 8 that I bought in the supposed "Pristine" condition, I was utterly disappointed. It was in a worse state than the iPhone XS's and it has scratches and marks and doesn't look like it was even cleaned before being sold. Other than that, it has 90% battery health and seems to work fine.

I personally have had a much better experience with "Amazon Renewed" and I think that everyone should try that before they use decluttr. I am not impressed.

Regards,
Hudson

Web site says they pay for devices 2 hours after receiving and inspecting them. It has been almost a month and nothing. Email support to ask for an update, and they have a "backlog". Funny they didn't have a backlog on rejecting the items that weren't useable.

I got a quote from Decluttr.com for selling my phone to them. I sent it to them. After asking for the money or the phone for a month. They stated that they will not give the quoted price. They also will not return to me. And when I asked why 3 different customer service reps stated they don't have to.

Got an email that my order was received on a Wednesday, and that technician will be checking my device. Got another email that Thursday stating the same thing. Is there one person working on the warehouse? My phone was fully charged when I sent it. How long does it take to turn on a damn phone and make sure it works? Are they using the force? Is a toddler checking the phone, or a monkey with downs? I don't get it. Use a local market app, you will sale your stuff much faster.

Tried to sell a phone and dvds. Took the dvds then looked for any reason not to pay out the phone offer. If you look hard enough you can find any reason not fo pay. Then offered a ridiculous 37 bucks from over 200. I'd flush it before I gave it fo them for that price. Says passed every test but sounds a little muffled when you try to record your voice on the phone. I never really use that feature so no clue furthermore it's a used phone. Will it work better now or when I bought it 3 years ago use common sense sane as any item like a car or appliance. The screen was not cracked no scratches and it worked. If I knew they were going to go Sherlock Holmes on it I wouldn't have sent it. It tied up my phone abs prevented me from selling it to a normal company like a GameStop. I only went ti Decluttr because they offered a little more. All in all a waste of time I'll be waiting for my item back fo sell it somewhere else