DecluttrReviews 259

They rip off people by lowballing stuff dirt cheap which is worth more. They resell those items for more money online on Amazon/eBay. You have to sell too much to get certain amount. This company is a scam and waste of time.

I was suppose to get 24 bucks in buyback. They shorten me by $4. I only got 20 bucks.

Only send them your cheap stuff. If the items you have are worth more, then resell it yourself elsewhere. Don't even give them your high value cell phones, books, video game systems, and video games. -Resell them yourself online for more bucks..

They don't pay squat but I knew that and that's not my issue. I like the easy scanning and prepaid shipping labels.
Send 2 orders of cd and books. Didn't get paid as promised, some deductions and it took like 15 days.
Send order number 3: Xbox games and 10 pounds of clean LEGO. Took many days past the actual receipt of shipment to get a confirmation email from Decluttr. The email stated they would inspect the merchandise and then issue payment. So I waited, went on vacation, still waited and heard nothing. I sent an inquiry through the website and Twitter and heard nothing. I send a second email and got a response saying my order was incomplete- the LEGO is missing! I then asked decluttr to open a claim with UPS. No response, so I went to Facebook and read a post of a very dissatisfied customer, he recommended contacting the Better Business Bureau. I went to the Better Business Bureau website in Atlanta and discovered I wasn't the only one got scammed out of several pounds of Legos then mysteriously went poof. I send a direct message on Facebook asking for resolution and I filed a claim with the Better Business Bureau. Within one day they had found my LEGO and they paid me, almost in full. The BBB really does work and most of the cases get resolved. It's a shame it has to be like that. Decluttr makes plenty of money selling on eBay so no need to scam people.

When I first started selling my used and (even several new items) on this site, they paid about the best out there. Now, it is hit and miss. It's really not worth my time and I've either trashed a lot of my stuff or sold it in lots on ebay. They will offer only 5-50 cents for many fairly popular CD's & DVD's. The case alone is worth 20 cents to me.

I was sending them new items and still not getting any more than used. They will refuse to pay you for items even if the UPC works in their system. This usually occurs if it from a music club. Their "customer service" people are lousy to deal with
And always make the seller out to be wrong. I doubt that I will do anymore business with them. Do yourselves a favor and give them to charity. You won't make any money here, because they just resell them on other sites.

I had a large dvd collection that I had been trying to sell off for a while and this site was a life saver. This site gave me the most money back for dvds and it gives a decent amount back for phones too. If they receive your item and they don't believe the quality is good enough they contact you and you can decide to take their offer or get the item returned. I personally have made over $400 selling my dvds and an old note 4 phone. I would recommend checking out other places to sell your stuff back to make sure decluttr is offering the highest price but over 80% of the items i have sold them have been the highest offer, usually by a significant amount.

Prior to sending your phone, I recommend doing your own CheckMEND report. I didn't realize that there could ever be a problem with this kind of check since I have been the sole owner of my phone, purchased in full, with the original receipt. When Decluttr received my phone, they ran the report and an "Asset Watch" caution appeared. It took weeks of battling with CheckMEND to get it cleared from my account (which I was assured unusual to do), but they could provide no evidence of who placed it on an asset list or how to contact said person. This caution flag at first was treated by Decluttr as a red flag, as if the phone was stolen, and I was threatened with no payment and destruction of the device. Eventually, they agreed it was a caution and that it was not currently on the list, however they only offered to pay me half of the original offer because it had possibly previously been listed with a financial interest. My issue with Decluttr was the lowball pricing and lying about it. They claimed that they could not resell the phone with this flag, so they had to offer me less. I was assured from CheckMEND that was false. Of course they could resell it or they would not offer me a dime. They knew I was exhausted and led me to believe that the phone was worthless in order to pay half price. This is a deceptive business practice. Customer service is HORRIBLE and when I tried to get their attention on Facebook, they deleted my message and blocked me.

Completed an order to sell an iPhone 6 for $162.50 and mailed the item exactly as described in that order (iPhone 6,128 MB, poor condition, unlocked - based on the fields available on the website) on 12/29/16. Received delivery confirmation from shipping provider that the item was delivered on 1/3/17. Received only $33 via PayPal with no explanation for the difference from the quoted price. Repeated attempts to contact the company have gone unanswered. Submitted inquiries via the online form on the website on 1/9/17 and 1/18/17. Sent emails to all the listed addresses on the website, as well as, the email address associated with the PayPal payment on 1/9/17,1/18/17 and 1/31/17. Called the number listed on the website, which no one answered and did not provide an option to leave a message (just kept ringing) on 1/31/17.

According the Payment Promise on the website Decluttr.com will "pay the full amount we offer for your Tech or return them for FREE". I did not receive any return of my item.

Further, the website states "In some rare cases, however, we have to revise our offer after our quality assessment process due to the item differing from the description initially provided. If this happens with your order, we'll send an email with our revised offer price. You can then choose to accept our new offer or request your items back for FREE - no questions asked. Just ask us to send it back and we'll return it to the address associated with your account!" First, the item was provided as described in the order and second, I did not receive an email with a revised offer price. I have received no communication whatsoever.