DecluttrReviews 259

Wow. HORRIBLE experience. What a scam. Took them a week to receive my items (when ups showed they had been delivered and dropped off to them within 2 days of my shipping), and another 2 days to process it, so 11 days total and its STILL PROCESSING. They offer you high prices for your stuff and when they get it, they will almost certainly, re-evaluate your item and give you a new LOWER price (They offered you the high price just to get your STUFF) once they receive it. So you send them your cell phone that they quoted you 150 for. You wait 2 weeks, and they offer you 25$ for it, citing some reason that you, yourself had no knowledge of (hmmm, begs they question if they did it themselves). Overall bad experience, definately a scam to get your items in their hands. You've been warned.

Ot an Honest Company
I sent my phone in great condition to Decluttr in December to sell. Once it arrived they claimed that it was damaged and I disputed it. They were supposed to initiate a claim with UPS and get back to me. I would check in about every two weeks to see what was the status on the claim or inquiry with UPS. I was told they were still looking into for months. Finally, I get mad and demand answers from a supervisor or someone. One week I was told it was escalated and someone would contact me soon. The next week I was told that my device was returned to me and it was marked as delivered. My device was never returned to me. I checked with the post office several times and even talked with a supervisor regarding it and was told the tracking info was invalid and they never received it. I contact Decluttr back because now its a problem. And they tell me it's no longer their problem. Now if they were sending back a device to a customer where there was an issue wouldn't they email me and say so? On the day they claimed the device was received, I received a response where they claimed someone was still looking into it. Now if they are looking at my information, wouldn't they know the phone was supposedly sent back? They are not honest nor reputable. You would be sending your phone at your own risk. Now they have stopped all communication with me as if I'm going to go away. I don't have a phone nor money for my device. I will not let this go until its resolved to my satisfaction. Do not send your device to these people. They are ridiculous.

THis is the email that i sent to decluttr. Hi. Its been a month since you guys received two of my packages, and no payment has been sent to me. It shows that decluttr received my two orders on July 2nd 2019, I expected the checks to be sent the next day as usual, nothing! Its been a month now, and after many calls to customer service, nothing has been done. Spoke with your reps: Alicya, Jasmin, Sarah, pure lie after lie after lie, every time I call to check on the progress of my two sent packages.

Order numbers: ******* and *******. Yeah you can tell by the order numbers, that these numbers are a month old. Please sent my items back, or send me my money. Thanks

I upgraded my daughter to a new iPhone XE and had her iPhone 6S which was in mint condition to sell. I chose to go with Decluttr since they seemed to offer a reasonable price of $125 for the phone. I sent in the phone, a new screen protector, a case and a wall charger and cord in the original Apple iPhone box. Several days later they emailed saying the phone would not turn on and they offered me $25 for the phone. I refused and they sent back the phone, box and all accessories. When I received the phone back I tried to power it on and it immediately turned on and powered up. About two weeks later I tried sending it to Decluttr again, under the same user account and for the same offered price of $125. About a week later I got an email stating that the screen had noticeable finger tip indentations from usage and they again offered me $25 for the phone. I refused the offer and this time they sent back just the phone... which upon inspection is in mint condition... no noticeable indentations in the screen. However, this time they did not return the original iPhone box, users manual, screen protector, case or wall charger. I tried calling to complain but could never get through to a live person so I emailed the company support folks giving my contact info and all the details of what I sent and asked for them to please return the rest of my property and they never called or communicated in any way.

Not only are they pulling a bait and switch operation but they are thieves as well. I would highly recommend that you steer clear of this company.

I order a PS3 an 3 games for my son an my confirmation receipt has my full correct address an some how they forgot to put my apt number on the package so it was delivered to another apt says Ups so I did a claim an Ups approved my claim due to their driver left the package at the wrong apt so know all Decluttr has to due is get in touch with UPs an sign some paperwork due to I'm not the sender of the package like they gotta know how much to refund me I can't fill those papers out so why is Decluttr not getting in touch with Ups this was my sons 12th Birthday present an he is really looking forward to this gift I'm a single mom that don't have money for another gift so we're waiting on my refund to get him a game like this is the worst ever customer service I have ever dealt with order number R*******

I decided to get a new phone and needed to sell my old one. Decluttr seemed to offer the best price so I decided to go with them. I also included some old games that I had and a 10% coupon.

Upon receiving my items, the company changed the names of one of them on the site and refused to honor the amount that they told me they'd pay for it. They also rejected my phone saying that it had a balance and refused to honor the additional 10% coupon that was sent with it. When I tried to plea my case to a manager, she was extremely rude and hung up on me. I had paid the balance in full 2 weeks before and had documentation to prove it that they refused to consider.

I've used hundreds of companies and this is by far the worst that I've had. They say they'll send my phone back, but I seriously doubt that they will... Looking into legal options.

Don't deal with this scam of a company

DO NOT SELL YOUR THINGS HERE! I sold over $30 worth of MOVIES to them and they offered me $10! At first I accepted it because I needed a quick buck! Then this morning they decided to only send $1 because some of them had "missing disks" and "weren't original " but no disks were missing and they were purchased from Disney's movie club! This company is a scam! If you read their social media comments and bad reviews on here you'll see that! They'll take your CDS and wont return them! DO NOT SELL TO THEM! They're making fake reviews DO NOT BUY FROM THEM!

Sent 5 phones, 2 we're older, but in excellent condition. They changed the price quoted from $25 to $2.50. They said the cameras didn't work on them. That was false, they work before I sent them and after they returned them they worked. The other 3 we're much newer. I was told they were on a black list. Which was false. I contacted my cell provider and was informed they we're not on any black list. I'm still waiting for them to be returned. This company is a scam, do not send them anything.
If it sounds to good to be true, it probably is.

I contacted the post office about the tracking number l had been given. I asked them why it hadn't left the bulk mail facility, they told me no such number had been mailed. What they did is used a number from an item mailed from my home town, which made it seem legit. I contacted the BBB and filed a complaint, after l filed one with PayPal. They agreed to refund my money, but never asked for the phone to be returned. Hmmm must be run by the government.

This app is a HUGE ripoff! They lie and scam you! I sold some video games and they came back saying the disc was missing from the one worth the most. I told them it was there and to double check it. It was there like i said so they issued a check. I tried to sell my LG G4 to them and they came back and said it was locked to a google account, i told them to check it again because it wasn't. They again said it was locked. I called and told them theres no way its locked and i have pictures of the set up to show that its unlocked and to check again. They came back and said it was locked again and shipped it back. When i received the phone it was on the home screen! Please tell me how you got all the way through the setup to the home screen if it was still locked? They lie and try to scam you and will do anything to get out of paying. Beware of this app!