DecluttrReviews 259

DO NOT BY ANY MEANS SEND YOUR ITEMS TO THIS COMPANY! They are scammers. I was given a price of $100 for an iPhone 7 32GB. So after about a week I get a message saying it's still on iCloud and find my phone hasn't been turned off. Well that's a lie because before I sent it in I did both of those things. Well when they told me that I called Apple directly and gave them the serial number of the device and they informed me that the device was in fact removed from the cloud and the find my phone feature was turned off. So I replied and told them this. Today I get a message saying an item I sent to them was not an item they do not buy and that they would not return nor would they pay for the item and that it would be recycled! I have now filed a complaint with the Better Business Bureau and of necessary will file a police report for theft because in their terms and conditions that iPhone still belongs to me until they pay. So please do not send your items to this company!

EVIL IN ITS PUREST FORM! I wish I can give Decluttr 0 stars. Why would you damage the perfect pre-owned iPhone when the customer rejected your lowball offer? At least return the item to me in the original condition! It was truly my biggest regret! Evil people don't just hurt others, they take pride in the pain they cause and then try to blame their victims. PLEASE DO NOT CONDUCT BUSINESS WITH DECLUTTR! Their sole purpose is to cheat and steal from the customers. Get to Best Buy or Wal-Mart for legitimate deals. Don't be fooled by this wicked company!

I purchased a phone in good condition expecting wear and tear on the sides and maybe some light scratching on the screen. Instead the the entire phone looks like it's been kicked and thrown around. Back front and sides are chipped. Screen looks like previous owner tried to sand the screen down and left swirling scratches all over. There is also a small chip or crack in the glass on the screen. There is no usb type c or wall jack to test the phones software. There is a sticker on the back of the phone that says it was still awaiting testing /grading. Looks like they just threw whatever came in right in a shipping box and sent it to me without checking it. I also paid for 2 day air delivery, which they charged me for but then sent the phone ups ground. Customer service only responds vaguely to half of what you say in an email and getting that half a response takes days. I've been waiting 3 days for a response about a return label so I can be done with this "company."

Can I give a -7 rating? Still have not seen the phone that they said they were shipping back. I'm sure it's just that freak blizzard that hit Georgia and shut down the pony express that must be bringing my phone back. Here's how it works: they offer you more than any other site for your phone so you will pick them (should have been red flag 1), you send it and then they respond that it is not in the stated condition so you get offered a fraction of the offer. I was told my screen was broke upon arrival, I'm sure it was... pretty sure a humming bird egg would have made it as well as I wrapped that phone. I chose to decline the offer so they would send my phone back. They gave me a tracking number but when you check on it, the shipping company has not received it. I would love to call them but they do not have a phone... maybe they should activate one of these phones that they are not returning and use it for a business phone... just sayin'... You will get emails saying they have shipped it but the shipping companies never show having received it. I would actually feel better if they would just send me an email that says "Gotcha" and I would just move on and give my kid the money he/she thought they were going to get for their phone If nothing else it is a great teaching point for my kid about how some people operate. By the way check out the site sitejabber.com for some interesting reviews. My experience is the same as many others. Oh well I'll keep you posted on my progress with a weekly review. Thanks and have a very Merry Christmas... assuming you aren't waiting for a phone or cash for Christmas from decluttr, if that be the case you better scramble for something else... quick, only 4 more shopping days.

I bought a Samsung Gear S3 frontier from their Ebay account and it has been the worst transaction experience of my life. The watch came and was in good condition however the wireless charger did not come with the power cord. I messaged them notifying them of the issue asking for a cord as the watch was in great condition I just had to make sure it charged. I was told they would send me one and I'd get a notification in 24 hours saying it had been "dispatched". Almost a week later, no cord, no notification. To save you all from reading a book, multiple messages later and them agreeing to a partial refund, I've had to buy ANOTHER charger just to make sure it charges so if it didn't I could send it back in the 30 day return period. The first message I sent them asking for help was on the 20th of November. It is now the 9th of December, still no cord, still no partial refund. I even went to their customer support on their site asking for help and they are officially ignoring me. They are borderline con artists and I would recommend people to stay away from them.

Avoid at all costs. Total fraud. About 6 months ago I sold my Samsung Galaxy S7 to Decluttr for $91 (Gazelle, which I had always used in the past, offered a lot less). When they received the cell phone, they claimed the screen had burnout and lowered their offer to $8. I work in IT Engineering. The phone screen was NOT burned. I told them to ship it back. They never did. I spent MONTHS trying to resolve this. Every time they told me they would escalate this to a supervisor the conversation ended. I finally got an $8 check in the mail months later.

I work in IT. I have never ever had an experience like this selling IT hardware. I should have stayed with Gazelle. What a mistake.

Went through their online sell process and got a decent price quote for my older iPhone so I sent to them. Up to this point no problem. Once they got it, I received an email saying they don't accept items like what I sent. How can this be since they gave me a quote for it and now say they don't except it. My order on their website said my item description was incorrect. Neither of these reasons were right! On top of that their email said they would not send back per their T&Cs and recycle. I called the phone number in the email and got a recorded message saying they've shutdown their phone number and prefer to address issues via email and their online chat. I'm not surprised they shutdown their phone lines, probably swamped with irrate customers. Finally found their online chat link buried in their help but the person could not provide any further explanation. She did say they would send back my phone and I'd receive an email with a tracking number. After several days I contacted them again asking for a mail tracking number and was given one. Never received an email though. They evidently sent my phone back by pony express because it's taking forever. TERRIBLE TERRIBLE TERRIBLE. This was the first time I tried to use them and will NEVER use them again. I hope this review is helpful to others considering to use this company for the first time. May you have better luck if you do.

I sent in a pristine Samsung phone. They offered a good price before I sent it in, per there website estimate. After they received it they said it was locked, which it was not. Now, they sent me a fake DHL tracking number stating my phone was sent back to me. After 2 weeks no one can tell me where my phone is. I believe they did not send my phone back and are making a 100% profit re-selling.
This is a crime of stealing... a complete ripoff. I have no idea how they conned the BBB to give them a 4 star rating. Very shady business practices.

This company is a complete JOKE. ZERO Stars! Do not waste you time with them. I have been trying for over three weeks to just get an ANSWER about the status of my phone that was in GOOD condition when I sent it in back in August. I get the same customer service answers that are obviously read from a script. NO ONE EVER follows through with what they say they will do. They took away their phone line so chat is the only way to reach anyone who tells you the same lies and never responds back like they say they will. At this point, ALL I want is MY phone back and they tell me they can't even send that. RUN RUN RUN to another company if you are trying to sell your phone. This is a rip-off completely. I will be telling everyone I can online reviews, etc. to run!

I sent in a gently used iPad Air 2 for sale. Decluttr was willing to pay $125 for it. After inspection they claimed the headphone port was non functioning and tried to counter offer with $12.50. I was immediately suspicious since I had never once used the headphone port on this iPad. I requested the item be returned to me. I have it back now and the headphone port works just fine.

Worth noting as well - Decluttr emphasizes that you pack and ship your items very well when you send to them to avoid any damage. When my iPad was returned to me it was squeezed into a standard yellow padded envelope with very little protection.

Overall this process took over two weeks. I could have sold my item on eBay in that time. I thought selling my iPad to Decluttr would be more convenient but did not count on their dishonest inspection process and attempt to defraud me. Seller beware.

Bought a newer I-Phone over $400 and it had a guaranteed delivery date, free return postage if unhappy and a customer complaint phone number on the website. The phone has never been shipped, the telephone has been disconnected, and they claim the phone has been shipped. They gave me a free label to ship it back so today had to get EBAY involved. Very tempted to send heavy rocks to them after this is completed to cost them and may do it.

I checked online for a good offer for my used Samsung Note 8 which was in near perfect condition. It was always encased in a UAG case and was lightly used. Decluttr web site stated that they will pay $220 for the phone if it's in "good" condition. I carefully boxed the phone in it's original box and sent it in to accept the offer. Decluttr then sent me an email stating that the phone was not in the described condition. They described the problem as "screen burn", what ever that is, and revised their offer to $22. The phone was working perfectly and there is nothing wrong with the display. Needless to say, I rejected their offer. I read a review from another Decluttr user who had the same issue. I thought maybe the reviewer was inaccurate and because Decluttr is a known name I went ahead and used them anyway. They are a rip-off. DON'T DO BUSINESS WITH THIS COMPANY, you'll be disappointed if you try to sell them a good/used item. BTW, another company paid me $185 for the phone after Decluttr returned is to me.