DecluttrReviews 259

If you want to waste your time, this is the company for you. I sent an iPad, Apple Smart Keyboard, and a 1st gen Apple pencil because they offered me the best price for these items. All three of these items were like new because I barely used them. If I knew the trouble I would have to go through just to get payed, I would've just kept these items.
After I sent them my package, I was told by UPS that it was delivered to Decluttr. 2 days later, my account said that they were still waiting for my package. I emailed customer service (there's no phone number) asking about what going on. Conveniently, after they responded, my package magically arrived and was ready for a quality check. Then 4 days go by (business days) and I haven't received any updates about my order. I emailed them again and they had the audacity to say that 2 items were missing from my order (keyboard and pencil) which is why it was taking them so long to check my order. This was completely false as I sent all three items in the same package (placed in a white bubble wrap bag that I put inside a box that I got at UPS). I emailed them again saying that this was false and magically they found my items and starting to FINALLY process my order. Then about 2 hours later they sent me an email saying that the apple pencil had damage, so they had to knock down the price that they originally quoted me. I was frustrated with this whole process and I didn't want to fight them anymore, so I just accepted the offer that they gave me just so I could get paid. Never do business with this company, unless you want to waste your time and sanity.

I sent a PlayStation in mint condition with the offer price of $160 and they denied it and made me accept an offer of $96 these fools scammed me out of $60 $#*! them they're $#*!ing useless scamming pieces of $#*! if you want to sell electronics use swappa or eBay they're the best

Absolute scam! Please don't send your things to them. They keep beating around the bush and lying through emails and not giving me my money for an expensive iphone! I will continue writing everywhere, every day, and contacting third parties until i get my money now that i know for a matter of fact this is all a scam! SAVE YOURSELF THE TROUBLE, DONT SEND HERE! And decluttr, give me my money!

A few months ago, I was trying out a few selling websites to see about clearing out some of the used clutter. I wasn't expecting much however it seemed a convenient option and certainly one better than pawn shops even if the payout might be similar or worse. I took pictures and recorded everything well. I tried to optimize prices between the offers of the websites I used and occasionally Decluttr had a much better offer. That I found out, was pointless. After shipping using their service I received a notification that the package was received and that they would get back to me likely within a few days after evaluating contents. All fine and good, until over two weeks passed with no contact. I attempted to contact with the website and left a message. The website failed to get back to me. As I was quite busy at the time it wasn't my top priority and after a month had passed after my intitial message I sent them another message. This time after a week they responded.

Their answer: The package was incomplete and appeared to have been opened or damaged with some contents lost. Great, then why hadn't they contacted me immediately and let me know and informed me which contents were lost. I decided to let the matter slide, but a customer service professional that thinks this is an acceptable answer baffles me. Clearly, they sold the items that were sent without ever giving me a choice on compensation or whether I would like to have the items that arrived returned. A few of those items would even had been worth Ebaying had I known what to expect from their "service".

There are better similar outlets available and I had no issue whatsoever with Bonavendi and the seller I used there. I strongly discourage anyone from using DeCluttr and they are not worth the time and effort. Any number of options is better (I cannot imagine worse) including donation or gifting the items.
Clearly, they are a company that banks on false promises and the whole or your money back scam that accounts for most people not being willing to bother over something so trivial to their own profit even if their practice is tantamount to theft.

I sent a large box of CDs to decluttr. They received my package and it showed being 'processed' for over a month. I contacted them to ask when I would receive payment and they stated that since it had been over 28 days, decluttr would not provide me with a payment for my items. It's clear that they received my items but chose not to pay me what I am owed. I would not ship your items to decluttr, just DONATE them LOCALLY instead. It will save you the time of inputting the info and carefully packing and mailing your goods. It was a bad experience for me.

Here's what they emailed me:
"Unfortunately, we can only make a claim within 28 days of the date of collection of the parcel in question. As per our Terms & Conditions, we are unable to claim for your item(s):
"The Customer must notify the Company in writing of any loss or damage, giving rise to a claim within 28 days of the date of commencement of Transit of the affected Parcel.
If the Customer fails to do so, the Company shall not be liable for any loss or damage, save and except where the Customer proves that:
• it was not reasonably possible for the Customer to advise the Company or make such claim in writing within the time limit applicable, and such advice or claim was made within a reasonable time;
Any Parcels that enter the Transit process are insured up to the value the Company has placed on the items that the Company understands are contained within the Parcel itself.
This parcel is insured by the unique tracking given to the parcel which can be used as insurance with the courier service. "As you are outside the time frame, unfortunately, we are no longer able to make this claim with our courier service."

They are crooks. I am not mad because I didn't get the price I wanted for my item. They STOLE my perfect Samsung Flip Phone 3. They received my item. It was signed for by Kelsey. It is a long story. They said it was lost, they said they paid me. They said I placed 2 orders. I proved them wrong with bank records and screenshots. I reported them to the BBB and have a open case with the Cobb County Police. Please call *******143. Case#******* if you had a similar problem or DM me.

Sent in pro 4. Took pictures first. Bubblewrapped like crazy. Get email after they had it for DAYS saying "Lifted screen
When we tested your device, we found that the screen has come away from the rest of the item" THEN OFFERED 10 BUCKS. It was fine they either broke it or are lying. DON'T TRUST THIS COMPANY. I declined their $10 offer, we'll see what gets returned since I have photos & video of what was sent.

I sent my pristine iPhone 13 Pro in to sell to Decluttr. They promised me $741 which was the best offer I got from any site. They received the phone, then told me that the "flip switch" is broken and they are revising their offer to $189 which is a joke. I contacted support and asked them to re-test since I know that the flip switch was working fine when I sent it in. A week later, they responded to say there is no possible way that their team made a mistake and they are refusing to re-test the device. I opted to decline their offer, get my phone back, and test it myself. When I got my phone back, I checked and the flip switch works totally fine. They just made a mistake and refused to acknowledge it. Now, since it's so long after the iPhone 14 release, I'm missing out on hundreds of dollars if I try to sell it to another company. Don't waste your time trying to sell your device to these guys, they'll just lie about the condition of your phone, ignore your support requests for days on end, and then try to force you to accept a lowball offer so they can line their pockets.

I ordered a refurbished Ipad Pro from Decluttr, and even got a 10% discount.
That being said, I received it today. Now, they said it was in "good, refurbished" condition. They were wrong. It arrived in "like-new" condition. I am quite impressed. Included was a little lightening cable.
Seriously, I was skeptical at first given all the negative reviews, but, now I'm very pleased.
The only con was trying to check order status. It kept on coming up as in processing and yet I received it today. Not knowing when it was being shipped was a let down because I waited to make sure the accessories I needed (longer cable and a screen protector) would be appropriate for this model. But, as I said it appears to be brand new except for a few very light scratched on the rear of the device. Good job!

Never paid for 3 packs of items that I sent and they were confirmed to have been received When inquired about it I get the same email that it should be 3-7 days for payment.
So they took my items but never paid me for them. They stole my items.

Based on an article from 9to5Mac I went against my better judgement and sent my iPhone 13 Pro Max in to Decluttr. They gave a good price quote, said it was good for up to 28 days. UPS tracking shows they received my phone several days before this 28-day window and they unspeakably held onto it and waited until day 29 to process my order in which they revised the offer downward $250! I couldn't believe it. The only method of communication they accept is email and it took them over a week to reply. I told them I have tracking showing my phone was received by them inside of their 28 day window and they just decided to hold onto it until it expired before processing it. 8 days after this email they replied very rudely saying there is nothing they will do and I can accept the revised order or not.

Scam! Do not ever use them. Don't sell your devices to them ever and never trust buying a device from them.

THIS IS THE WORST COMPANY TO SELL YOUR STUFF. THEY LOOSE YOUR ITEMS ND TRY TO BLAME YOU. YOU CANT CALL THEM, YOU CANT TLK TO SUPERVISORS. THEY SEND CONFIRMATION EMAILS LATE OR NOT AT ALL... YOU ARE BETTER OFF SELLING YOUR STUFF IN A YARD SALE. THEY DNT VALUE YOU AT ALL. THEY JUST TAKE ADVANTAGE OF YOU. OR TRY. DNT LET YOURSELF. IM WAITING TO GET PAID STILL... LUCKILY I HAVE SHIPPING RECEIPT SO EITHER WAY IMA GET MY MONEY BUT NEVER AGAIN WILL I TRUST THESE SCAMMERS... DO NOT SELL YOUR STUFF TO THEM... FIRST ND LAST TIME FOR ME..

I bought 3 dvds from decluttr and it took roughly 6 days to get them. One was even brand new. I feel I got a pretty good deal for what I bought. I bought, Empire of the Sun, It's a Wonderful Life, and One Flew over the cuckoo nest. Unfortunately I already have empire but didn't realize it.

The reason I give four stars instead of 5 is two fold. First my order took longer than 3-4 days to arrive (which really isn't a problem) and second because the packing didn't have any protection. Not even bubble wrap.

I ordered an iPhone and expected delivery within the week. When it didn't arrive, I followed up and was told I would have to wait two full weeks for delivery. When it still didn't show up, I was told I would have to wait another two weeks for 'investigation'. When that time elapsed, I was told a refund would be coming. After another two weeks, I was told they were busy and they would refund me when they caught up. It took almost two months to get back over $400. Their only method of 'communication' is by email. They blamed all the issues on DHL delivery.

I sent an iPad Air that I bought last year and still in excellent condition because I never, ever used it. I packaged it up very carefully in several layers of bubble wrap and in a study box. Upon inspection, they said that the iPad was bent and could not be used, and revised my offer down to $66.00. This seems to be in line with what other reviewers have said. I demanded that they provide me with the IMEI number of the iPad that they claim is bent so I can compare it to my records. I am also contacting the Georgia Attorney General's consumer protection division because this really seems like its a scam.

Edited 9/10: I sent the same iPad to Gazelle and downgraded the condition from "excellent" to "good" on purpose. Gazelle received the iPad and UPGRADED the condition to excellent on their own and sent me $337 the same day as their inspection. I'm REALLY convinced Decluttr is running a fraudulent operation now!

I had my IPad tested before sending it to decluttr and they fail it trying to offer me $200 less than originally offered. It's been 2 weeks and I still haven't gotten my IPad back and nobody answers my messages to them. Id be real careful sending them anything of value. They'll say they are going to pay you good money then say oh the LCD failed $20 is all it's worth. I'll be lucky to get the IPAD back. Rip Off

After having my sale order accepted twice, I was unable to download the Welcome Pack, despite attempting to do so several times, using two different browsers, and receiving unhelpful bot replies to my inquiries. After 3 days of trying to advance my sale and hours of time spent, I canceled both sale entries. This company/website wasted my time and is a 21st Century joke.

I sent two devices in to Decluttr with their extra 10% coupon. One was an iPad and one was iPhone. Both were working perfectly when I sent them in. The iPad had even been checked by Apple and was in almost flawless condition. Upon receipt Declutter stated that both devices did not work and offered me 10% of the value they had been quoted. This seems to be the common quote from them.

I had the devices returned and yes they were working perfectly and one other company that buys devices checked them out and thanked me for properly describing them as almost flawless.

I do not plan on ever using Decluttr again. They will not answer any specifics if you have a question, and in fact do not respond to any questions no matter how they are submitted.

Do not fall for any of the extra coupons or Decluttr's bait and switch practices.

I got a quote for $182 for my phone. When they received it, they claimed it was locked to my carrier so they could only give me $115. This was false and I sent them my original receipt for the phone showing it was unlocked. They finally agreed to pay the remainder, but they've been ghosting me now for a month and won't pay the rest.