DecluttrReviews 259

They say that the devices are insured for damage during transit; however there is no way to claim insurance unless you can prove that- which I don't know how. I exchanged multiple emails with them - they were respectful but I felt like they dodged responsibility and wouldn't address the damage to the device caused during back and forth. I sent them my iPhone with no damage, came back to me with back glass broken... and now I am left with a device that I can't sell to another service.

So glad your experience went well! Mine has been a total wreck from the date UPS confirmed delivery. It took 3-4 days for them to say they received it after that.

Then, things got worse. The items were promptly looked at and I got a revised offer the next day. I approved within minutes of getting the notification. Then began the waiting.

Now, I'm in some limbo that leaves my entire order in "you approved your offer" status in the app, which is slow and displays different info than their website.

The website indicates my items are "processing" with no other information. Of course, I gave them a chance and contacted support. Big mistake.

The first three times I attempted to use the chat feature on their website, I learned it was a useless bot until it determined you were worth"escalating"to a human. To even get to that point, I had to do an order inquiry with the bot which only offered foreign shipping options as help topics. At this point it's just sketchy.

Then, I waited (1st in line from the moment it opened). The first three attempts ended in frustration after waiting around an hour for anyone to respond on their end. In a chat feature.

Having started this screaming into the void experience 13 days ago, I attempted to get one single living being on chat (no phone number to contact anywhere and slow to no email response). She first implies I'd never actually shipped the items and demanded my proof of shipping receipt, something I was never offered by my shipper nor told to get. Before I could draft a response I received another message demanding the serial number of the old MacBook in the order. You know, the one engraved on the device which they've had for at least a week now?

That experience ended when I asked how I should provide this serial number and the person interrogating me on behalf of Decluttr opted to disconnect. I'm beginning to think trusting this company was a $1,000 mistake.

Tldr; company has been sketchy at best. Beginning to feel like a scam. Support not even knowing my country was one major hint. Half a month without any answers from customer service was another.

If I could give 0 stars I would. I'm beyond disappointed with this service and should've read reviews for it before hand. I came to this site after being referred by multiple articles, etc. I was trying to sell my old Xbox along with an EXTRA controller and games. I packed up everything into 2 separate boxes which they said was fine then sent it on its way. Immediately I got hit with the "xbox is missing controller" thus decreasing my Xbox value by $30. I reached out, got hit with the worst customer service ever and told to accept their "revised" prices and they'd send an additional for the missing item. I then did that, that's when I thought I was getting shorted and scammed like similar people have said in their reviews. I continued going back and forth with them stating how could they have missed a controller when they literally gave me credit for the games that were in the same box I sent. Now here's the fun part, after reaching out probably 5 additional times they admitted there was another controller and would send me my missing payment. They sent me $9 for the missing controller. Which is the price when selling a controller. Instead of correcting the whole issue in the first place and valuing my Xbox correctly. This pissed me right off cause how are you gonna admit to shorting me and then create another problem and having the audacity to pay me for the additional controller rather than paying me the correct value of my Xbox with said controller. I of course wanted to swear horrible things on these people at this point so I reached out 3 more times and had to go as far as threatening to go to the BBB if it wasn't resolved. Finally after fighting for 2 weeks I got my missing money. So happy ending to a really annoying story. Seriously don't bother with these people. Their customer service might as well be illeterate unpaid highschool interns along with a warehouse full of blind workers

I am owed $12.80 regarding order# *******, which is for 16 blu-rays that were received by Kelsey on 5/11. Per my conversation with customer service rep Meg on 5/17 which I have saved, I was promised payment of $12.80 in two business days which is by today. This morning I receive an email from Karla stating "something" is missing from my order without specifying what that something is. NOTHING is missing from my order and why I am being promised payment and then two days later receive a conflicting response that I need to provide a shipping manifest from the carrier? UPS does not provide a manifest when you hand them a sealed box. DeCluttr has a litany of complaints on every online review site you can write a review where customers are having the same experience of baseless accusations of missing items, damages, etc. to force customers to accept less than the price they were originally offered. I was promised payment of $12.80 (I have the proof from Meg) and that is the only acceptable resolution. At this point it's not about the $12.80 or the pennies they are trying to short me, it's about the principle and the comfort with which this business lies to its customers. Absolutely shameful and a disgrace.

They did a bait and switch on value then they would not return my product without getting payment. Then when they got the payment back, they didn't return my product, claiming that they were holding it, but then officially losing it. Through all of it, they never communicated ever proactively. They made error after error after error. Stay away from this company. I will make it my lifetime's mission to warn people about this company. They are that bad.

Check the reviews. This company is known for stealing parts from phones, lowballing, and then returning with fake parts. In my case they falsely claimed my phone was broken and then returned it. Mysteriously it never arrived back at my home. Continuously sending me fake tracking numbers.

There horrible terrible customer service there sites broken as hell and they don't care. They don't. I've had soanu issues with them as a buyer I just can't anymore. There so horrible and there sites a broken mess. They say u can track orders.u can't they never updated ur order. I could go there right now and a order I received 6mnths ago will say still processing. There a joke. Just stay away from them. Actually here proof there sites a joke and so is there customer service. Over a yr ago a that item is still processing according to there keep track of ur packages account info.such a joke.

I tried to sell my old cell phone to Decluttr. They gave an initial estimate and I shipped the phone to them. I soon received an email stating that the phone was not in same condition as I described stating it had a broken screen and they revised the offer to $1.25. I refused the offer and then returned the phone. I was shocked when I received the phone and it was still in perfect condition just as it was when I shipped it. Clearly, they tried to low ball me expecting that I would assume it had been broken in shipping. DO NOT TRUST THIS COMPANY!

I sent an iPhone XR to this company and they revalued it saying that the FACE ID did not function properly. I knew that the Face ID functioned right so I refused the new offer and asked that they send the phone back to me. It has been 9 months and a gazillion emails since and I still have not received my phone back. They can not provide a date that the phone was sent back nor can they provide any type of tracking information. They refuse to take responsibility for not returning my phone to me.

I found an ipad mini and a samsung tablet while spring cleaning. Got fairly good estimate feom Declutter. The mini was old so I didn't care what I got but the samsung was fairly new. They came back and said the hardware on the mini was damaged and they couldn't start it. Total BS as I turned it on just fine played around apps and then factory reset it and turned it back on to double check. No problems. I got $1. The samsung tablet they said was completely bent beyond repair. Um not a chance. It was in a hard protective case in pristine condition and wrapped when shipped. Est price they were supposed to pay $36 I got $1.80. I accepted the offers because I figured they would send them back damaged because they physically had to do it then I couldn't resell. They will probably turn around and sell these for a decent profit. Your better off taking to a pawn shop. DO NOT USE DECLUTTER

On Feb 24,2023, I ordered a used Xbox 360 500 G system including one controller, cables plus 6 ea. Xbox 360 games. Received the System on 3/2 3 days prior to the 6 games being finally received. However, after attempting to set up and play I determined that the controller is defective plus the fact they didn't include the gaming receiver or charger that's required. After purchasing a new controller from Amazon plus new batteries and a charger I determined the battery included with their controller is defective also and won't accept a charge, Last but NOT least I'm amazed that the Xbox 360 system functions properly at all because whoever packaged it only placed two strips of heavy-duty wadded up kraft paper in the shipping carton. All of the items should have been wrapped individually in bubble wrap for cushioning protection.
Also, I recommended replying to their customers within 24 hrs at the latest NOT up to 5 working days. They indicate in their email directions to customer service, this is absurd.

Gave them a used PS5, mint condition and barely used, was offered $320. Offered me $200 when it was delivered due to "damage" which is absurd. Bait and switch. Scam company.

In desperation I along with my family gathered a bunch of electronics ( iPads, iPhones, Mac Books etc) to sell in order to get by the week. All items are in excellent condition and it was estimated that we'd receive a healthy amount. Time passes, we receive an email stating that the MacBook was not in good condition and states they would not pay us for it. Long story short we asked for all items back, they sent them back but we noticed they changed the password on the MacBook and no one can provide me with the new password. Currently stuck with a MacBook I cannot sign into. Through email was given multiple different passwords to use but none allow access. My MacBook now has no use because I cannot log in. Terrible Company. Would never recommend to ANYONE.

I ordered a Music CD of Best of Frankie Valli. WHat I received was another CD in the correct case. Cannot get ahold of them to make a return. They cheated me

Sent Decluttr my iPhone XS Max to sell for $180, when they received my phone the evaluated it, then sent me an email stating my phone didn't qualify, so then they gave me an option to recycle or return my device back to me and choose return the device back to me, and then it gave me an option to change address if needed to so I didn't because the address I use to send the phone I no longer lived at the address because I moved so I change the address on my account to a P.O.
Box instead because I didn't have my new keys to my new place at the time, so then after I updated my address received an email stating that they will send my phone back to the updated address on file which was the P.O.Box and that they will email me after they ship the phone so I wanted over a week to receive the email about the phone being shipped I never received an email and when I checked my account on Decluttr it never had any tracking numbers stating that my phone was shipped back, then I contacted them through email and they responded with the tracking but when I checked the tracking it showed that the phone was delivered to an apartment so I contacted them again to confirm where they sent my phone to and they said they sent my phone back to my old address where I no longer lived, so I contacted them again and told them the address was updated the same day the phone did not qualify so it was right before the phone was shipped and when I told them they acted if they didn't see where I updated my address and then when I showed them proof they stop replying. So I didn't get the money and now I'm out of a perfectly good phone because of them, so would like my money for what the phone is worth or a brand new iPhone xs max from them to make this them they acted if they didn't see where I updated my address and then when I showed them proof they stop replying. So I didn't get the money and now I'm out of a perfectly good phone because of them.

Sold two brand new / unopened Microsoft Surface Pro's to Decluttr. Their website said they would pay $261/ea. Once they finally said they received them (4 days after UPS delivered them), they offered me $13.05 for the first one. Have read too many reviews about this practice at this company.

What a rip-off. Sure wish I read more reviews before sending off an iPhone. The screen protector had one simple crack, but the screen was A+...however, these folks took the position to report my "Screen was completely smashed..." Now, if I get it back (waiting now) and find the screen smashed, well, that makes them even more dishonest. I took photos and packaged the iPhone very well. I'd suggest dealing with a more reliable trade-in group, or service with a better reputation. When I finally got around to looking at their record, boy was it awful!

I attempted to sell them my used iPhone 11 Pro Max (unlocked, 64GB)
They offered me $323 for a "good" condition. There were literally no scratches, dents, etc. Minimal sign of wear existed in some slight scuffing maybe? Like those tiny scratches that can hardly be seen. Either way, phone was in very good condition. I used bubble wrap and a cardboard box to ship the phone to prevent damage. I also kept the phone in the $100 MOUS leather case since I no longer has use for it and figured it can't hurt to include, especially as it would only prevent further damage during shipping. They received my shipment and proceeded to tell me that the phone was extremely damaged and due to this they can only offer me $60! I could literally walk into a pawn shop and get twice that so why would
I waste my time? Even if the phone had a damaged screen I could get more. So something didn't make sense here but they would not provide proof that it was damaged (picture of the phone). Obviously trying to scam me. I'll never use Decluttr again and I will advise anyone who mentions selling phones etc to use anyone except Decluttr!