Cymax Business

I purchased a bench/ottoman from Homesquare/Cymax on October 1,2025 and it was deliver October 10,2025. November 12,2025, while opening the lid, the corner piece broke off and another piece split. I contacted the seller via Walmart website where I purchased the furniture and went thru the return/exchange process per their policy agreement, which included providing the Order number and photo of the defect. I have now contacted them twice via that site. Getting no response, I contacted Homesquare/Cymax directly via phone and spoke to Arista who informed me I would receive return/exchange information within 24/48 hours. At least 25 calls and 10 emails later, I have yet to hear back from them It is now November 26,2025. Today I contacted Walmart corporate office who is expediting my complaint. I also contacted and made a formal complaint with Virginia Attorney General's office and the BBB. STAY AS FAR AWAY FROM THIS SCANDALOUS COMPANY AS POSSIBLE. NOT ONLY SHOULD THEY BE PUT OUT OF BUSINESS, THEY SHOULD BE BROUGHT UP ON CRIMINAL CHARGES.

I ordered some furniture from Amazon seller Cymax. They made up a tracking number and never shipped anything. I pressed the issue and got a refund through Amazon. I will never order from Cymax Seller again.

Contrary to the negative reviews I have read about this company, my experience with Cymax Customer Service has been excellent. We ordered a Murphy Bed, which arrived damaged. Called Cymax to let them know about the damage. We were put in touch with their Customer Service
Agent, Cassandra Schaefer, who handled our issues efficiently and pleasantly. Cassandra had a new bed shipped to us, which arrived quickly, and helped us with removing the broken bed as well. We are very happy with our purchase, and the service, and our thanks to Cassandra for a job well done.

This is the worst possible scam. They advertised a set of ART FURNITURE white chairs for $550, to be shipped in 1 week. 3 months later they sent 1 brown chair and made me jump through all kind of hoops to return their own mistake, threatening with my money they kept illegally.
I will report their practices to other platforms. DO NOT USE THEM. A COMPLETE SCAM.

I've purchased a TV Stand from Henn&Hart (Or Cymax, which is the same company)
The lid was damaged and some of the screws were missing. Upon contacting them, they failed to communicate with me, refused to deliver the missing pieces and didn't even tell me the dimensions of the screws so I can buy them myself.

This is outrageous, customer service is pretty much non existent. Avoid at any cost.

Cymax sent me the wrong color ottoman. They said I could return it for a refund but it would cost me $209. To return it. So what is the point? This is not a fair return policy. Now I'm stuck with an ottoman than doesn't match my chair. I will never order from them again. I recommend looking at Wayfair. They have an amazing return policy.

Purchased a bar table and 3 chairs through Amazon from Cymax. Arrived, opened and saw minor scrape about 5" across front of table face. Just before Christmas, so after Christmas, reached out to Amazon to send it back. Company wouldn't refund originally until I got Amazon involved. However, they issued a refund, had to fight to get a return label. They would not pay for it. This was a 125lb box and they requested a picture of the damage. The box was repacked and taped. They refused to issue the refund I had to pay, of $297 shipping. The stupid table was only $400. I have been fighting with them and Amazon for over 2 months and no one will do anything.

Purchased a dresser through Amazon, then the dresser went on sale, so I re-purchased it at the sale price. I immediately called Amazon to return the more expensive dresser & they said it was from a 3rd party seller, so I'd have to coordinate through that seller. After calling & emailing they offered me a 25% credit to keep the 2nd dresser without addressing my request for return. When I kept pressing about the return since I don't need 2 dressers, they ignored my emails (you can only communicate with them through email btw... big ol red flag for SCAM companies...). Now they're trying to charge me $50 to return the 1st dresser & trying to pretend they didn't offer me 25% off the second so either way I have to pay them EXTRA $$$! Also, NOWHERE did it say anything about having to pay for return shipping when I bought either dresser. So purchase from this company at your own risk & if you do, pray you don't need to contact customer service!

Pieces didn't quite fit right, pieces were scratched. The instructions were very confusing. I would not buy anything from them.

I was leery about purchasing from this company due to the reviews, but my experience was excellent. Tables were drop shipped from seller and arrived in perfect condition. Seller replied to sent messages in a timely fashion. I would recommend this seller.

Please save yourself a headache, and buy elsewhere. These are very unscrupulous characters, and professional hustlers. We bought a 6' wood bookcase, 229 pounds, through Amazon, and arranged for an assembler. Long story short, a label was created, no movement on the item. I realized it was not going to get here on time for the assembly, so I pushed the assembly date four days ahead. When I emailed them my concerns, they completely ignored me. Only when I got Amazon to contact them, did they respond. They said they were going "to investigate " to try to find out where the item was in transit, and they needed one or two days for this, something that should take a few minutes, especially with today's technology. Since neither my husband nor I came down with yesterday's rain, we recognized this as a stall tactic, and I immediately cancelled the order, but through a call to Amazon. I got a reply that they would refund my money, but they weren't sure if they could do anything about the tax, about $60. However, the next day, I got a message that I had been refunded in full. Fine, I bought a different bookcase elsewhere. A week later, my order shows up, the one that had been canceled and refunded. Now they send me a message, would I like to arrange to re-pay for it, since it was delivered? I had to call Amazon again to say I wanted to return it, and they tried to say I had been refunded because of shipping delays- not true at all; it had been canceled! Then I had to contact Amazon again, and again they said they'd send return shipping labels, but when would it be convenient for me to have it picked up? Again, I had to call Amazon, because I didn't want to deal directly with these people. Finally, they emailed me return shipping labels, and UPS picked them up. Amazon and every other distributor should really ban them from selling on their platforms.

Amazon should not allow Cymax on their site. I ordered a product off Amazon but now find out I won't be getting the product I paid for because it is Cymax and all they do is steal people's money.

I ordered a bed and when I 0rdered it I specifically asked if it was the whole bed I was ordering, 2 people both said yes! So when I received the bed guess what? It wasn't. All they sent was the headboard and footboard. No where in their ad does it say headboard and foot board only! I called them and was told I have to by the railings locally, WTH if I could have done that I would have bought locally. They say one thing, get your m0ney then send what they want which is 1/2 a bed. Never again will I buy from this company Cymax Furniture. Neither should anyone.

Zero customer service. No one answers the phone. Ordered 2 chairs. They charged my credit card. Never delivered them. Avoid at all cost. Tried to write a review on their site and they blocked it.

Homesquare/Cymax return process RIDICUOUSLY onerous; Cymax does everything it can to discourage return. Customer account on internet is not intuitive, and provides no return instructions... just a labeled menu tab, with no directions. Managed to return items, and rcv'd an email with two FEDEX tracking numbers, but NO labels, in the email, or attached to the online customer account. Homesquare phone number directs residential purchases to *******@cymax.com which will respond w/in 24 hrs, with NO phone rep option. Decided to call Cymax, chose the sales option, and was transferred over to shipping. THEN, a young and rude Asian man talked over me; when I asked him to stop talking over me, he became silent, and was condescending for the rest of the conversation. Discovered that Cymax had sent a THIRD email, for two boxes on the same order, that had gone to Junk Mail. This email was difficult to print... had to increase size to 110%, so the two labels wouldn't be cut in half. The labels were not pdf files, so initially, the entire, page long instruction printed out with off-kilter labels. Simply highlighting the labels to print out separately did not work. Will be very interesting to see if, and when, credit is received. I generally BUY USA made products! Don't support this BS.

I bought a desk 01/25/22. They delivered on 02/09/22 2 out of 4 boxes. There is no customer service person to talk to, they ask you to send an email, but no one answers it and they give yoou the running around. Ive sent so many emails already and they are ignoring me. IT IS A SCAM! Do not buy anything from this company!

Received the product in perfect order. Checked each piece. Directions explicit and very detailed. All hardware there. All pieces fit. All pieces marked well. Be patient building it dnd you'll be pleased