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Can't even check out website barely even works don't use, can't even click back. Fix your website and you might get more orders
This place is a joke and I do not recommend ordering anything from them. I ordered a daybed and they delivered the completely wrong item. The boxes are large and the carrier put them in my lobby and left. I was not notified of the delivery so I couldn't reject the item that was so incorrect. You cannot call anyone here. The contact center hangs up on you and asks that you send an email. They asked me to schedule a pick up with a local charity so they won't have to pick up the incorrect item. So they want me to spend all this time having a charity come to my house, pick up the item, then fax them a receipt so they receive a tax write off. WHAT A JOKE. This place is a scam and I hope they go out of business. Walmart.com works with them as a marketplace. If you order anything from Walmart, BEWARE that your item may come from this joke of a company.
Worst online shopping experience! Please don't order never get what you pay for can only communicate through email and the response is
Non-existent customer service.
2 of the items delivered with significant damage, no phone number to call, it takes them weeks to get back to you via email. They provide wrong order statuses and invalid shipping info. Trying to get a refund without any luck at this point
Was very pleased with the dresser I ordered.It took me and my daughter about 3 hours to finish which wasn't so bad.
We will never NEVER do business with this company again. Ordered a couch was promised a delivery date in two week. It took them two weeks to process the order. Today a month later one of three pieces show up the others pending. What does that mean? The price may be tempting but trust me buy somewhere else they will drag you on forever with no answers. See photo guess we could sit on the one
I ordered a couch through Cymax with estimated delivery being only two weeks away it seemed like a good deal. Fast forward a month and I still have no couch. There is no way to contact them other than email. They respond with vague responses that do not solve anything. I've been on and off the phone with Metropolitan who handles their shipping and that has been a disaster in itself. Overall this has been a terrible experience and I encourage no one to buy from this company. Cymax is an absolute disgrace.
Only operate by email. Can't track order. No one to talk to. Find another supplier. Systems in dark ages.
I ordered a new dinning room table on 10/25. Today is 11/24 and I have been forced to cancel my family Thanksgiving. I have spent 5 days, 4x a day, on the phone with Metropolitan Shipping who has held my table hostage since 11/3. Cymax refunded me $100 for the inconvenience of not receiving the $1300 table and having to cancel a major holiday. They also wanted to charge me for returning a table I never received. The best I can hope for now is to receive this table in pristine condition.
Its been 3 weeks since i placed my order and cannot talk live to anyone - only through emails who say - we are working on it. Took my money well before delivery -- do not recommend. Spent more time trying to resolve this when it was worth
This company is completely corrupt, they take your money immediately then tell you your item has shipped. Weeks later after NO activity on the tracking, you cannot reach them by phone - EVER! Their phone recording says the wait time exceeds their standards and hangsup on you! Their email contact to Customer Service is no better, canned responses, absolutely horrible! Trying to cancel etc., and get your refund is a very long nightmare. NEVER doing business with them again!
I ordered a bed frame from this company it was $540 with tax. I did not accept it was badly damaged it did not come off of the truck the driver took it back. It has been months and I still have not received a refund. I have had many attempts to contact them about my refund. No response no refund do not buy anything from this company. Amazon should not do business with them.
No live customer service
It takes them forever to reply to customer service email.
Site wasn't updated with back ordered items
Desk arrived in pieces
Got one piece of my 5 piece order, no one will speak with me, no one answers emails. I've already paid and not sure what my options are, but can only get misinformation and rude responses from Cymax. If you have not placed your order already, order from somewhere else.
I honestly wasn't aware I was ordering from Cymax, I thought it was Bush Furniture.
Cannot speak with anyone. Left voicemails and emails with no reply. Scheduled delivery didn't come. Waited 5 hrs. No one will call or reply. Is this a scam?
Refused to provide return shipping label and paid over half the cost of the original item to return. DO NOT do business with this company!
I ordered a $600 Desk & Filing Cabinet set from Bush Furniture Collection, which became a Cymax Stores window at the online checkout. The wrong box of desk legs was sent, so I wanted to help return the wrong item and get them to ship me the correct legs. When you call for Customer Service it says to email them, which I did. The response is slow with several days between emails back. They wanted me to send photos - I did. They told me to just keep the box of wrong parts (useless to me). They wanted me to email them Part Numbers for the missing parts... Uhhh, it's something I never received, I don't have Part Numbers. It's part of a larger desk set, they have that order information from me. It's an endless pointless loop. They wrote back that they were suspending my help request because I wouldn't give them the information back they requested.
Terrible service, took my money never shipped the item, Seller does not respond or update on shipping CALLED VOICE IS FULL (probably by the other upset customers), this is not a business this is a SCAM WEBSITE stay away beware of this KAKA-Roach. Do not buy from this website or from this person on Amazon. This person is running scam... this is not a business. Filing a police report to get my refund period.
SCAMMED>. I ordered a pac bed frame with storage and headboard. The headboard was missing a piece and the bed frame was of such poor material that likely would of broke before a years time. I immediately tried contacting the company to receive shipping labels and a refund. I was not ever able to reach a live person. It took 2 and a half weeks to receive a response for shipping labels. After receiving the labels I returned the Items to UPS in two days time. Then the next week I received an email as a follow up saying they are assuming I changed my mind and are closing the request.Its been a month and a half, I have sent 5 emails disputing this with proof of my return receipt from UPS, and I still cant get a reply.
This has been by far the most frustrating experience. I will never try to buy from this store again. I placed an order form a partner website (Discount Bandit), Cymax accepted om 6/17/20. I did not hear from the store neither was charged. Not having any support and in need for the dresser, I decided to buy another dresser directly in their e-commerce platform. This time I got a confirmation and was charged right away. The next day they decided to ship me both order and charged on both. I contacted them right away, less than 24 hours of buying to cancel and 3 working days later they said they couldn't cancel as it had been shipped already but they would give 10% in one of the orders to keep both! This has been a nightmare, I am so frustrated and disappointed that I will make sure to tell everyone I know about this. Make yourself a favor and buy somewhere else for a few dollars more and way better customer service!
