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I cancelled my order, they said I successfully cancelled but it was sent anyways. It's been over a month, I sent it back but I still haven't received my refund. They don't respond to emails.
Requested Return Authorization Information 6/9,6/15 and last week and no response. Website lacks phone number - DO NOT PURCHASE!
Scam company Do Not Purchase! I would have left a zero but that isn't possible. I have no item And Still No Refund! They also do Not respond to emails or calls.
Made a MISTAKE putting an item in my cart, and making an account w/Cymax. After 1 day I tried to cancel this item, they kept saying e mail. US, I sent 4. They finally put item on hold. They did a cancel, YET THEY WENT AHEAD AND CHARGED TO MY CHECKING ACCOUNT NEAR 700.00. PUTTING ME IN DEFAULT W/MY BANK. This is a scam operation and AVOID IT AT ANY COST... THEY, KENNY AND SOME WOMAN ARE SCAMMERS AND LIARS.
Guys - CYMAX IS A SCAM. DON'T EVERY BUY STUFF FROM THIS WEBSITE.
Standard modus operandi - you order the stuff, there is a callin #, but when you need to follow-up/track your shipment, you can contact only via email which takes 24-48 hours response time. Always standard response. Did not receive my stuff one week after committed date, They committed that you can cancel if I want & when I cancelled my order, they handed over cancellation policy to me. They use this policy to hold your money for no fault of yours.
I wish i could rate them as a -0. I order 3 chest dressers way back in april this yr the company i order from paired me with these ppl ima start by saying bad company bad business bad communication back in may i received 3 dressers thinking they just put the 3 in 2 boxes but once we open we realized it was only 1 inside the box and the other was chipped up pretty good so i reach out to the ppl i order from and they explained it was 3rd party so they reached out to find out wat happened they said oh one of the dressers was damaged in the process to wait patiently for them to get a new one i explained i was working on a very important project and i couldn't finish until i received the last dresser the 3 rd party company was to shame to they stop communicating told the other company its was damaged in the process of shipping told them they was out of stock until july 9th i told both companies i would wait until then we now in june the dressers was only 98 each and now they 149 so yes i will wait yesterday i checked my bank and they refunded me my money back i was so upset because now i cant finish the project i started my feels is to hurt yes i feel like i was robbed all i asked for was communication
Ordered a bed, received the product with half the parts missing and damaged. You're not able to speak to anyone over the phone and they haven't responded to email or messages going on 10 days now. Run away from this company!
Site advertised fed ex shipping within two days. Site said you are not charged until item is shipped. Nonsense. They took the money from account immediately and sent a bogus fed ex tracking email on 6/1 that my merchandise on the way (purchased 5/27). The tracking does not update beyond " label printed" because per fed ex site, they have not received my merchandise to ship. I guess they generate a shipping label immediately to justify taking your money since transaction in "shipping status". I have called Cymax twice and emailed twice for status of my order and have not heard back. At this point, based on all reviews I have seen, I doubt I will get a reply or merchandise ( you never get a live person on calls, always " someone will return your call with 48 hours"). Now I am in process of disputing this as a fraudulent charge with my bank, but it will take a few weeks as well for investigation. For now, I am out $177.00.
Consider yourself warned, do not do business with these thieves.
I would have given a zero stars if it were an option to post review
This company is terrible! I only purchased my bed from them because it was out of stock from another online store i normally purchase. One of the bed pieces( the front board) was damaged. I tried calling but apparently they dont have customer service for that purpose, the prerecorded line directs you to email them and will hear back 24-48hrs! And then they hang up! Email? Are they kidding? I emailed them over 10 days ago and NO response! They obviously have lots of issues if they are not able to respond in the timely manner they say they will, because their emails are probably full of complaints or they are just scamming people! Please take your business to WAYFAIR, they have the best customer service ever! I am in no way affiliated with wayfair, but have purchased from them a lot, and any time i had an issue, they resolved it IMMEDIATELY! CYMAX is a JOKE! Will never have my business again!
Will not purchase from CYMAX in future. My experience of cancelling order was onerous and costly. Waiting on refund of purchase price and return postage
We ordered black bar stools a d they sent us brown ones. For 3 weeks now we are trying to contact them and nothing!
They have just an e-mail address.
Don't buy anything from them!
I ordered a desk on a Wednesday and received an email that day notifying me that my order had been received and a follow up email would be coming to confirm the order prior to shipping. I didn't hear anything back from them so I called the customer service number that eventually told me to email customer service and hung up on me. I forwarded the email I received on Wednesday on Friday to customer service. I did not hear back from anyone by the following Wednesday, so I emailed customer service again saying I wanted to cancel the order. I received an email response 20 minutes later stating they were sorry to have me cancel my order. I checked my credit card and the pending charge disappeared. Two days later I received an email stating the desk was shipped and my card had been charged. No response from them since. STAY AWAY.
I ordered 4 bar stools which was 2 items since they came as pairs. I received 1 pair but the other item received was a reclining chair. Only way to contact them is by email and claim they will respond in 24 - 48 hours. After a week they gave me another email address which was VP of operations. Still no response. Do not buy anything from this company.
I purchased a electric fire place tv stand the insert burned out after a month or so past their 30 day return replacement time table they won't replace it I could see a year but 1 month ridiculous rip off company take the money and run an to hell with the customer pos
I ordered a 4-seat tall dining table through Amazon. They failed to deliver and returned only a portion of the money paid saying they were not able to reach me for delivery. They have all my contact info i. E. cell phone, email. They can call, text, email or ring the doorbell, but they did not.
Then, they emailed me the refund notice saying they are billing me for the delivery fee.
I had to fight through Amazon to get the balance.
I would avoid this vendor due to fishy business practice.
Ordered reclining loveseat 1/22/2019. Paid for White Glove Service. Single driver arrived with it over a month later and stated they don't do white glove; door only. I sent it back and said I need it white gloved as I needed it delivered to a downstairs room. During this time I sent 16 emails to cymax trying to track shipment. The last email back was on 3/6/2020 Cymax said they would request refund from manufacturer. It's 3/15/2020 and no further word.
I ordered a dresser off Amazon not knowing it was this company, a third party shipper. Never received the dresser due to the warehouse delivery hours and inconsistencies with trying to arrange a delivery. Cymax said I refused or decided to return the package and I'm responsible for return and restocking fees which is over $200. Claims have been filed with Amazon. Stay away from this shipper. No wonder they stay in business, you never get it but they still make money off of you! Amazon needs to remove them all together!
I bought a steel double bunk bed from Cymax, (Through Walmart), and received the bed in early September. I bought the bed set for quests I have coming in March.
After receiving the bed set (in two huge boxes, I had a wedding in August, a trip in October, a wedding in November and a wedding in December. Because of all the trips I did not have time to put together the beds until mid December.
As I was putting the beds together I noticed a "slice" cut in the solid steel head board. I took pictures and described the issue and sent that info/pics to Cymax. Their brief response said "We are sorry you are not happy, but we will not replace the damaged part because our RETURN/REPLACEMENT policy is 30 days"! REALLY!
As I sent in my description to Cymax, it was OBVIOUSLY DAMAGE FROM A FORKLIFT!
And I do not have one thing in my house that has a sharp enough edge and the power to slice through metal! They would not replace the damaged part!
I will not ever buy from them again! Ridiculous!
DO NOT ORDER FROM THIS COMPANY! Sent the wrong item and instead of following their own statement about offering a replacement they refused to send the correct item. They would not sell me the bed I originally bought at the price I paid. It is the company's job to check listings and make sure they are correct if not remove them or honor them. Then wanted me to take the item somewhere to ship back!
This company is horrible. How are they still in business. Their customer service number is a recording. You cant reach a live person! I wish I read reviews before ordering. I tried canceling my order after trying to reach customer service to get information on shipping times... couldnt reach anyone. Finally I reached someone through their live online chat and he threatened me by saying "you better not go to your credit card company to argue charge!" Just awful. I feel stupid that I ordered from them. Now im stuck with an order that will most likely arrive damaged.
