Cymax Business

I ordered a coffee table and matching end table. The coffee table arrived damaged, I emailed providing pictures and information. I was informed I would receive a replacement order and a tracking number. After a few weeks I hadn't received the package so I used the tracking number and it was delivered to a different country. I then emailed again, multiple times with no response. Finally I received a response to one and they asked for information, which I provided and was then informed my case was escalated to a manager. Days past and I then received the following response:
We hope this email finds you well though we're sorry to hear you never received your item.

Unfortunately as per our return/replacement policy, this is now outside of time frame and we are no longer able to assist.

We're sorry for the inconvenience caused... somehow it is now outside there time frame, they conveniently ignored my emails until then. My original email advising of the damage was sent 17 days after I received the product so clearly within 30 days. I now see many products arrived damaged and others have similar issues. NEVER give your money to this company, you will regret it.

It's been 6 weeks since I ordered my office furniture, and it still hasn't shipped yet. The "fast delivery" on their site is essentially useless.

The original estimated delivery was about 2 weeks and here I am waiting for someone to do something. The company does not allow you to talk to anyone in customer service. Their phone # will only get you to a salesperson if you want to buy something. If you have an issue you are forced to write into their horrible customer service dept.

Their CS dept takes an average of 6 days to return an email. And if they say they will get back to you in 2-3 days, forget it. About 4 weeks in I did get a tracking #, only to see it was cancelled 2 days later. Another email and another 6 days later I get an email saying another tracking # with no explanation of what happened to the 1st.

It's been 5 days and the new tracking # simply says the freight order was placed.

Dealing with this company has been frustrating and totally useless. Save time and stress and find a more reputable vendor who provide any type of customer service which is better than the nothing service I've gotten from this company

Thieves! I WARN YOU- Do NOT do business with these people!

HOMESQUARE, CYMAX. They sell on Walmart.com

https://www.cymax.com
https://www.homesquare.com
They have a CROOK return/refund policy that is unbelievable.

Darren (Manager) I had to fight to get his name. He calls me back and tells me there is nothing he is going to do in spite knowing that I will write a review on SM.

He says this will not change his mind about the $158 they're holding as a

"Restocking Fee"

The representative told me, when she came back on the line. That

MANAGEMENT (Darren) said:

"Well TRY READING THE POLICY BETTER!

We cancelled the order after ONE DAY. She said they can take up to a month to deliver. So why are they keeping our funds?

She said that past the 5th day, the order cannot be cancelled.

Please do not get STUCK doing business with this company. You will have NO PRODUCT and lose money over SMALL PRINT POLICIES

Thieves!

https://www.youtube.com/user/CymaxStore

I ordered a couch for my apartment on Friday. The following THURSDAY, I receive an email saying that my order was cancelled. I tried to contact customer service, but their phone number says that theyve recently rerouted all customer service calls to email. So, thats irritating. Im having to email a robot to get a response. Anyways, I selected a different option over the phone in order to finally talk to a person. The second I try to figure out what was wrong (and why my couch was cancelled & why its only going to delay me getting furniture for my apartment...) the female customer service agent was instantaneously rude and arrogant. She didnt care about my situation and didnt offer me any sympathy or compensation... she was just very cross and pretty bad at her job. Im sorry but if youre in the CUSTOMER SERVICE industry, shouldnt you be a nicer person to your CUSTOMERS? I wasnt more irritated by her tone and attitude than my cancelled order.

Anyways, I was told that my couch order was cancelled due to me not answering my phone for credit card verification. My phone was stolen from me and therefore I cant answer it. Why wasnt there an attempt at contacting me a different way before cancelling my order? Like over email which is where I forbid my order confirmation in the first place!

Good luck running a company with poor customer service reps and bad policies. Very disappointed and I dont recommend this company at all!

Ordered a piece of Magnussen furniture back in December. Received first with a large hole in the back. Sent another only to have damage in the same place. Apparently the shipping company does not have experience using thier equipment. It looks as if a fork from the lift went right through the back of it. They put some tape on it and tried to drop it my garage anyway. Customer service for these issues are by email only. Horrible way to do business because your at their disposal. Then they send an email asking if I would like a new unit or a discount on the damaged one. I have to explain that I don't have the damaged unit as it was refused at delivery. Second it doesn't appear you can replace it with another unit because my account is showing discontinued. They were unaware and it took them a week to figure it out even though my account with them showed this status. I now have 3000. 00 invested and a suite that is incomplete. Thanks for nothing Cymax. Never again.

I have ordered from this company before, with no issues. I loved it. Living in Canada, it was great to find somewhere with a variety of items at a good price, versus the overpriced generic cheap stuff we get in stores here.
Recently, I went to order some stools for my kitchen. I found that the Cymax.ca website loads only a " :)" on their webpage. I didn't think much of it, and headed over to Cymax.com and spent a couple hours, and selected what I wanted.
I could not select Canada as a shipping address. "Must be a problem with my browser or the website" I thought.
I called in, and the lady told me they no longer ship to Canada!
I was extra cheesed. A CANADIAN company does not ship THEIR OWN MERCHANDISE to THEIR OWN COUNTRYMEN?
There is no mention of not shipping to Canada anywhere on their website that I can find. But it alludes to how Canadian orders will be charged sales tax, and other information about deliveries in North America, which, (last I checked), INCLUDES CANADA! What a joke.
I sent them an email with my concerns weeks ago. Did I ever get a reply or at least an acknowledgement? Of course not. I ended up using Wayfair instead.

I ordered an item (a 4in1 crib) on sale. I got a confirmation e-mail and my debit card was charged. 2 days later, I got an email saying "As you requested, we've canceled items from your order as shown below. We're sorry it didn't work out."
Obviously, I did not request a cancellation.
If the company made a mistake and the low price listed was a not what they intended, at least own up to it. Don't try to pawn it off on the buyer...
Several items were marked very low. I suspect that maybe this was done intentionally. I did have other items in my shopping cart that had been there for a while. Maybe with the incredible low price, it will encourage people to purchase items in their shopping cart, only to then cancel the low marked item.

My last email to cymax~

Hello,

Thanks for getting back to me, I really do appreciate it. It has been extremely difficult working with your company. I had tried to cancel my order over a month ago, soon after I submitted my order. I contacted Walmart to find out how to cancel, and they directed me to contact Cymax directly. I tried calling Cymax multiple times, wasn't able to get through. I opted for the call back option, no one ever called me back. I tried this at least 5 times. I want to emphasis that through those attempts on different days of the week, no one called me back. Since calling Cymax wasn't effective, I then went to the cymax website and tried to cancel my order. When I tried logging in to access the "My Account" features, I wasn't able to log in. The purchase confirmation and order details I received from Walmart did not work on the Cymax site. So I couldn't even log in to cancel if I wanted to. Soon after that, I emailed cymax directly inquiring about the order and how to cancel. In that email I included the order details I received from Walmart, and Cymax replied saying that they did not recognize the order information. At that point, I recontacted Walmart, and then they redirected me back to Cymax. I got the run around. No one from either companies had any helpful information for me. I wasn't able to log into my cymax account to cancel the order, because the disconnect between Walmart and cymax. I couldn't get through cymax when I called. All my email attempts where practically useless, because no cymax representatives were consistent in their follow ups with me.

Overall, I blame cymax & Walmart system. It was faulty, didn't get access to my order for the cymax account from the initial purchase. If I would have had access to Cymax online account, I would have been able to login and cancel the order myself. Because of this, I don't think it's fair that I should be responsible for the restocking fee. I tried so many times through a variation of contact attempts to cancel this order in the time allotted.

For the reasons stated above, I'm continuing my case with Paypal for the chargeback. I would be happy to cancel the chargeback for a full refund. But under the circumstances, it's not fair that I'm penalized with $150 restocking fee that could have been prevented if your system worked better.

If the chargeback doesn't work out in my favor with paypal then I will open the case back up with cymax. I really don't want to pay the $150 restocking fee because it's not my fault. In the case that I can't get my full refund through paypal, I would consider reporting this to the BBB or any other source that could help my case.

Thanks again,
K. E.

I'll start by saying that this is the first negative review I have ever left for a company and I shop both in stores and online, dine out, and use many professional services A LOT! For starters, my item was suppose to arrive between the 10-13, I called on the 14th to inquire on the whereabouts of my item and could not get through to customer service until 11AM my time. When they did open and I finally got connected, I was on hold for more than 30 minutes waiting to speak to a CSR only to be told by trisha that she had no explanation it was "a new shopping company she had never heard of or dealt with" and someone would give me a call back later that day. I then asked to speak to a supervisor, so she placed me on hold again and the man at ext 115 came on and said he would look into it and call me by 3pm my time, he never called back. The next time I called to inquire was in the 15th and I hung up after holding for 105 minutes, the next time I called was the 16th and was on hold for 65 minutes only to be told it should finally arrive the 17th. This company is ALWAYS experiencing high volume phone calls (easy to see why) and is not helpful or knowledgeable at all. Also, seeing as how i listened to their hold announcements for more than 3 hours, if like to say that "We will be right with you shortly" is first off... a lie, second contradictory and third redundant. Buyers beware when shopping on Amazon or other online sites that this is NOT the company your item is coming from!

I ordered a floor mirror beautiful mirror! Shipping was fast but guess what?! I RECEIVED THE WRONG ITEM! I called customer service they said to take a picture and send then an email days go by and nothing i call again and they tell me that everything is being processed and that it might take a day or two, days go by and nothing happens so i call again and they tell me that the pictures i sent weren't good enough ( after a customer service agent told me that they were fine) that i need to open the box and take pictures of the inside which to me was ridiculous because it was nothing but unassailable parts and again i sent the email and again nothing! Ive contacted this company 3 times and all i get is a $#*!ING APOLOGY! Over and over again... it has now been a month that ive had a huge box in the middle of my living room I haven't received any news nor have they resolved this problem at this point they can shove that mirror where the sun dont shine and they can hand me my money back!

I ordered patio furniture for my pool area from Cymax on 6/14, received an email from them that it shipped on 6/16. After the tracking number did not work and no other communication I had to make numerous calls to them, the delivery company, freight companies and finally the furniture manufacturer only to find out my order has been sitting in a warehouse in CA since 6/26 waiting to be picked up. It is now 7/20 and I have yet to receive any correspondence with a new tracking number or any hope that my furniture will be delivered before the New England summer is over. I will never order from this company again, the customer has to do all the work! They had no problem charging my credit card $4000 immediately but have been in no rush to get me my order.

I should have known this would go awry when placing an order via phone and they try stinging me for an additional charge for shipping. Around $148 when the site says free. She tells me it's because of the size of the items and they don't deliver where I live? You don't deliver where I live... WTF is that? Perhaps you should advertise "free shipping to certain locales... all others we screw"!

Takes a month to get the items that are listed as "in stock". All packaging arrives in good shape, but one of the stools are broken... which means it shipped that way. A replacement will be sent... In 3 months (out of stock NOW). So it appears they've pawned off my order on HomeSquare which may be a sub of Cymax. Very similar sites, same incompetance... I'm assuming they're related. Even the cancellation link in their emails don't work, lol... how sad is that...

Research and read the reviews and don't worry about saving a few dollars... it is NOT worth the hassle with companies like this. Good bye to you!

The real worth of a company can be judged by its employees... go to glassdoor dot com to see what their own employees have to say!

I bought a patio from this outfit. They gave a false description of a small patio table I ordered. I requested return instructions for the item via my order page. When I didn't hear from them, I contacted Amazon Pay as I had used Amazon as my payment source. Cymax has charged me an $18 restocking fee, $10 delivery charge, and I had to pay $43 for return postage on a $99 table. Very sleazy company selling cheap junk that they no doubt get for free!