Cymax Business

I purchased this desk last summer, after just purchasing my first home. I will start off by saying that the assembly instructions for this product are very difficult to decipher and are based solely on vague illustrations. I work full-time in an emergency department, so I hired someone to assemble the desk for me on the second floor of my home. It took them hours to assemble and right as they were attaching the last piece, they realized that there multiple areas of damage on the desk (corners cracked off or peeling off). I called Cymax the next morning and spoke with one of the representatives (unfortunately I did not ask for his name, and this was a big mistake on my part). I explained the situation to him and asked if their company could send me replacement parts for the two damage pieces, as I otherwise intended to keep it. The representative reviewed the pictures of the damage that I emailed to the address that he requested, and then called me back to inform me that they did not have the spare parts and therefore would not be able to send replacement parts to me. He reassured me at that time, that since it was damaged and I had already invested the time and money into assembling it inside the second story of my house, Cymax would issue a refund to my credit card for the cost of the desk. I specifically confirmed with him that I was not going to be expected to disassemble the desk and return it to them, as that would not be practical or feasible for me, and he assured me that I would not since this would also pose additional expense to them to ship it back to their warehouse when they would have to discard it anyways. Satisfied with the customer service I received at the time, I went ahead and purchased new supplies from Home Depot to try to salvage the damaged desk and paid the same people who assembled it to remove the damaged pieces and replace them with the newly purchased ones. This required quite a bit of time, as the damaged piece had a pre-drilled holes in them to accommodate the screws, so that required making those same holes in the new piece of wood I had to purchase as a replacement.

A few days went by and I have not seen The refund show up on my credit card statement, so I called Cymax again to inquire about the status. I spoke with a different representative this time, who took down my email and advise me that someone would look into it and contact me. From that point forward, Cymax denied ever telling me that they would issue the refund and insisted that if they were going to credit the cost of the damaged desk back to me, I had to provide proof to them that I donated it to a charity. Despite my attempts to reason with them about how ridiculous that was, they refused to honor my previously promised a refund or work with me to come up with an alternative fair solution. I am absolutely appalled that after I was already told that I would be refunded without any further action on my part, and had invested the money from my own pocket to repair the desk and spent countless hours fixing/putting it together- that Cymax would even suggest the idea of me taking the time to disassemble the entire thing again, carry all of the pieces down from my second floor, transport them to a charity, and then mail them a letter proving that I donated it. And on top of that, essentially losing the money that I had spent at Home Depot to fix their damaged product.

I filed a dispute with my credit card company, and spent at least two months going back-and-forth between them and Cymax until it finally just was not worth it anymore. So currently I have the desk in my home, rebuilt with supplies from Home Depot, and still with small signs of damage around the corners because the white top layer is peeling. I was truly discouraging to go through this experience, as I am a young career woman who just purchased her first home, and this is one of the first experiences that I had while trying to furnish it.

I highly discourage anyone from purchasing furniture from this company, as they clearly do not stand behind their product and do not value customer service or satisfaction. I have had many friends and family visit me in my new Home, and they always ask where I purchased all of my furniture. I have referred them to all of the stores and vendors that I used, except this one. I warn all of my friends and family not to shop at Cymax- the comparative prices may look appealing online, but what you get in return simply is not worth it.

Ordered curtains. The package came but with no information, just the curtains. Once I had a chance to try them out for my elderly mother it was a few weeks after they arrived. It took me awhile longer to find the site where I had ordered them because as I said there was no information in the package. It then said I had to email to get a return number, but my response was that it was past the 30 days they say they allow for returns and they can do nothing. So now I am stuck with ugly curtains that did not fit.

I had Purchased Bed Frame Ashley Dirmack Wood Queen Leather Panel Bed Brown form them and it was damaged while shipping to me. After long fight with them they gave me $70 refund keep the damaged product because I was not confident enough that I will get new piece without damage. Later after 7 Months While I was in Sleep all of sudden frame broke and Thank god I didn't get any injuries. I was following with them to get warranty for replace broken part, they keep sending me automated mail to contact Ashley Furniture Industries, Inc but They replied saying Warranties handled at retailer so I need to contact retailers, but No Luck CYMAX not bothered about that keep sending same email to contact Ashley Furniture Industries, Inc. My Sincere advice not to by anything from CYMAX if you don't want to be in trouble.

I can't speak for everyone else, but after reading the reviews I was a little nervous about my purchase. I ordered an L-shaped desk for one of my offices. They called me a week before to find out if it was a walk up or where to park the truck. They called 2 days before to tell me they would be there on Friday. About the only problem was that they came in at 4:30 on Friday, but I did tell them 8 to 5. The assembly was done by them. I was very pleased with their communication and the entire experience. If they once had a bad reputation, that wasn't my experience at all.

Do not buy from them! They will not allow returns. I bought a wool rug through Walmart.com, thinking I could return it to Walmart. No so. The rug came from Cymax and I cannot return it without the original packaging and payment of return shipping charges. Shame on Walmart for using this third party seller.

I will NEVER buy another thing from this place again.
Worst customer service.
I have damaged furniture and I cannot get the actions they promised.
I have called 8 times. They finally said manufacturer does not want it back and they would send me an email to follow there donation instructions before I get credit for this.
And of course, no email. I have this huge box in my garage that they say I have to donate to a charity of there choose with the paperwork they email me filled out by the charity and then submit this in for a credit.(which I am sure will take longer than it has so far)
I have been trying to get this out of my garage for 3 weeks.
I do not dare donate it without the paperwork they have not sent and now they are only open to answer calls from Mon-Fri from 9 am to 4 pm Pacific.
Whatever you do don't opt for a call back as they promise as it will never happen.
If your like me, you work long hours and do not have anymore time than I do to sit on hold and then have them NOT do what they promised to do!

DO NOT BUY ONE THING FROM THEM UNLESS YOU WANT DAMAGED MERCH You cannot get returned or get the refund honored.
THIS IS RIDICULOUS!

I purchased a black bed frame and a silver headboard. The headboard arrived with minor scraps. Minor enough to keep and not send back. However, the black bed frame arrived with the packaging box beat up and partially opened... with the frame scratched up too. It looked bad so I surely sent it back. I do appreciate their customer service. They were helpful and they sent me another frame in a timely manner. I only used their service once so that is why they have two stars.

Even though Cymax is located in Burnaby, B. C. Canada, and says free delivery...
Watch-out for a whack of extra charges at checkout time. Shipping fees and duties make the item cost double. Cymax is a scam

This place is RIDICULOUS! I ordered this for my 83 yro grandmother from the sears website under the impression I was ordering from SEARS. Just to find out once I received the mattress which was labeled a QUEEN online but it was a FULL. They said they don't even carry QUEENS in this mattress style. So why did they have it labeled online as a QUEEN?! Had I known this was not actually a sears product I would've done reviews and noticed all the HORRIBLE reviews this company has. I have been dealing with this company for the last month and NOTHING! Then they say they are going to refund me FINALLY. But only HALF of what I paid?!?!?! You've got to be kidding me. I don't think that is even legal! This company needs to be SHUT DOWN! Will never deal with this company again, and will also be giving sears a call and letting them know they lost a customer just because they are allowing this company on their website to sell.
RIDICULOUS!

I agree with all the negative comments about CYMAX, Poor customer service, damaged product, and SCAM. I ordered a Coaster Wine Pub Table in Mid August of 2016 and it arrived defective and missing hardware. I contacted their customer service team immediately and told them I need a replacement and hardware. These idiots only sent the hardware. I still have this table sitting in my living room and have requested for now 5 weeks to pick it up and refund my credit card. CYMAX is ignoring my emails and giving me the run around when I call. I will be contacting BBB and my bank to dispute the charges on my credit card. This company is a SCAM!

This was hands down the WORST experience I have ever had ordering from an online company! I called the company to check availability and I was told the items were in stock - so I placed my order over the phone, my card was subsequently charged and I received an order confirmation... then A FULL week later I received an email stating that the items on order are not in stock and won't be for almost 6 weeks! Who does that? Then when I called to speak to someone regarding this situation and asked for an explanation why they would have told me something was in stock when it wasn't the two "customer service" people so unbelievably rude to me! This was my first and last experience with this company and if you're smart you will not even consider ordering from them.

Oh where to start. It would take far too long. Bottom line, customer service SUCKS, each and everyone. Called the BBB... I'm not the only one who called. Sent back a crappy couch paid 1,0000 for and will only be getting back 500.00. If I ever see it. Chairs I bought are junk, using as fire wood... No one knows what they are talking about, sit on hold for hours... no follow through... argumentive and that's just for starters. Most PAINFUL experience shopping I have ever had... Do NOT buy from them,... Just awful...

DO NOT do business with this company. I wish I would have read these reviews before doing business them. My experience has been AWFUL! I placed an order on 8/1/16 and received and email saying that my order had shipped on 8/4/16. After many, many hours spent on phone calls with them and with the shipping company, I still do not have my bed (it's 9/7). I have never been involved with a company who does not know what they are doing or what the shipping company is doing. They blame the shipping company and the shipping company blames them. And trying to get answers to any of it is like pulling teeth. Ridiculous! I will never do business with them again and would suggest you don't either!

I have never delt with a worser company in my life! I have purchased a headband from Cymax and before I have made the purchase I called and emailed customer service asking if that headboard will fit my bed, they have assured me that it will fit as long as its the same size as my bed (which is king size) with that said I trusted them and purchased the headboard. Once I got the headboard my husband tried to assemble it and to my surprise the headboard was too small, and didn't match at all to the bolts in the bed frame! I was soooo disappointed I contacted customer service right away to tell them they have given me the wrong information and that the headboard doesnt fit. They responded dew days later saying they cant take the headboard back because the manufacture company doesn't accept returns once the item is taken out of the box. I have filed a complain with my credit card company and today I have received an email from Cymax telling me I need to send them pictures of where the issue is with the headboard and then maybe they'll return my money MAYBE...! This is absolutely insane. I can't even begin to explain how angry I am with this company! I don't understand how they stay in Business! They tell customers wrong information, they don't know what they're talking about and once you want to return a product they make it a living hell for you! Stay away from this company and save yourself from all this drama, stress and the fact you're be loosing your money! Horiffic experience and definitely do NOT RECCOMEND CYMAX!

Almost 2 mos ago, I ordered the Leo captain's bed by Ashley Furniture from Cymax, for my grandson through Walmart.com.

Trundle frame arrived damaged. From then on, it has been a nightmare trying to get anyone to respond with a replacement.

Cymax wanted me to donate the damaged frame to an unsuspecting charity! I said NO. It took 3 weeks for them to pick up the damaged frame. After many phone calls and emails, 'Travis' finally called me back and said he would handle everything... he actually said "Hi, this is Travis and I'm awesome!"

Said they were going to give me a discount and a replacement frame, which arrived damaged.

"Awesome Travis" was nowhere to be found! My phone calls went unanswered. Started over and called the 800 number; filed yet another return and and asked for entire refund and do not want this bed.

Cymax wants me, once again, to donate a damaged bed frame, that might HARM A CHILD to an unsuspecting charity on their behalf!

They won't pick up the damaged bed. They won't refund my money until I donate it and provide them with a receipt.

Contacting my credit card company for assistance. Buyer beware!

Ordered a bed from Cymax. Shipment never arrived. Called to ask what happened, was asked to wait. Called again days later and was told the carrier had lost the item. Asked to cancel the order. Was told to wait for them to do a 72-hour search. Waited 3 days, was told my order would be canceled and fully refunded. Days later, no refund, called again: now they say they've found it again, so they can only process it as a return, meaning that I will be charged shipping and restocking fees! I am currently disputing the charges through my credit card.

This company needs to be reported to the Better Business Bureau. I've never had such a negative experience like this with an on-line company before. I ordered a desk on 4/4 and received an email a few days later saying it had shipped. This was the ONLY email I ever received with any "correspondence" and that email was actually false because it never shipped. I called a couple weeks later and it was on "back order", then a few weeks later it suddenly "cancelled" without my request. After calling several times on 5/17 and speaking with rude customer service reps, I was told I would receive a refund. It is now May 31st and I just found out it was cancelled with the manufacturer but they didn't cancel with Cymax! So I have to wait another "5" days for a refund. I am hoping and praying I actually receive my refund. I have wasted 2 months, money and aggravation on this company. They need to only ship to the big companies that work with them like Amazon, etc. and not try to do it themselves because they SUCK at it.