Cymax Business

I ordered a very expensive piece of furniture after verifying that it was in stock before I ordered. I was notified 3 days later that it was out of stock and the order was cancelled. 10 days later no refund still. I got an email TODAY that it was cancelled (got one 10 days ago too) so I called and he said it is officially cancelled today and they would start processing refund. I had already called twice and been assured it was being expedited. They stay in business playing with other peoples money.

I ordered a Desk from Cymax and it was shipped in two shipments. One arrived and one was damaged in route and never made it. Not their fault of course. It did however take them two weeks just to sort the re-order process and at one point email me to find what had actually been delivered. So apparently they're just a middle man, a place to click a button for something you want to purchase and they pass along your order to one of their "Vendors" who will fulfill the order. Anyway it's been over a month and I still haven't received my order. I finally got fed up bc now the item is showing back-ordered for a couple more weeks, the original purchase date was 8/19 and today is 9/17. I processed a Cancellation Request and decided to move on to a legitimate company. The request was denied and I received an email confirmation that the order had shipped. I have checked the FedEx Tracking number they provided and no shipment or label exists, even days later. So basically they gave me a fake tracking number so that they could deny my cancellation request and now they're holding my money hostage until their "Vendor" can eventually fulfill the order and if I decide to return the item they will charge me the Original Shipping Costs plus an undisclosed "Restocking Fee", apparently different "Vendors" charge different amounts. So now I have to file a complaint with the FTC bc this is highly illegal. Denying my cancellation request bc they can't and have not done their job but they still want to get paid. Ridiculous! Stay far away... Update as of 9/22. After filing Complaints with the FTC, BBB & a payment dispute with PayPal, Cymax finally caved and Authorized a full Refund. In true form though they asked that I donate what I had received to Charity and to list them as the Donor. They want me to send them the receipt from the Charity stating Cymax donated the Desk I ordered at the full price that I paid. They only sent the Metal Legs and some nuts & bolts yet they would like a Tax Deduction for the entire amount. Seems incredibly Shady and I think the IRS may want a second look at their "Charitable Donations" listed on their Corporate Tax Returns. Personally I will never do business with them again and would Advise anyone thinking of doing so to be careful. Shop around bc it's not a deal if you never receive what you paid for.

I will never order from cymax again. My husband and I ordered my baby's dresser we never got a tracking number or anything. I called and called and I was told they where gonna check where my order was and get back at me. At the end I was told ups tried dropping it off several times and no one was home. They never left me a slip or anything saying they tried delivering it. I was charged for shipping there and back and never got the dresser. They only refunded me back less then half of the money I paid with no dresser. This was all there fault for not giving me a tracking number and not informing me when I called several times that it had already been shipped. It was such a waist of money. I will never in my life purchase anything from them again. I recommend you guys not to as well. Very bad service.

I was been mislead to purchase a sofa-bed with so-called "free shipping"- "basic home delivery". I live in a building so Basic Home Delivery means (for them) to drop off the sofa in the lobby! Yes, a sofa in the lobby and I will find a way somehow to get it upstairs, as if we are talking about a book here...
When their terrible, trashy third company delivery company tried to make an attempt to deliver, I was told that to take it upstair in my building (in the elevator) will coast me additional $400! This is not only rude but such a scam!
Because I "refused" delivery, I was told that my money will be refunded back for the undelivered item, BUT a re-stocking fee of $137.50 and a Return Shipping fee of $143.52 will be deducted!
I can't express my anger and disgust! Do yourself a favor and buy somewhere else.

Thankfully, I have ordered items though eBay or Amazon, so I have never been charged for the items in questions. Every time though I have never received tracking information or a response from them directly. It takes Amazon to contact them or eBay, then mysteriously the item is no longer in stock and has been discontinued. As an apology here is 10% off an order, in other words we can't get it for that price so sorry. I have then been able to order the item from elsewhere. Imagine that, I would never deal with them directly always go through Amazon market place or eBay,

I purchased office furniture months ago, besides recieving broken and chipped pieces, I also had missing pieces. I have called and emailed repeatedly to try to resolve the issue, but months later, I am left with incorrect pieces sent in lieu of the correct pieces, missing pieces and chunks and glued pieces of very poorly made Kathy Ireland furniture that I still cannot use until they send the correct pieces.

I would never advise anyone to purchase from Cymax, they are an absolute nightmare to work with and as previously stated the Kathy Ireland office furniture I purchased is so poorly made, I expect to have to purchase a replacement set in the near future - if I can ever actually use the desk and credenza IF the missing pieces are ever sent to me.

Run as fast as you can and purchase your furniture from anyone but Cymax.

I'm sorry that everyone had such bad experiences with this company. I was on here looking for reviews on another company and saw this and felt compelled to share my experience. I ordered a ton of furniture for my children's rooms that was very high-end. There was some flaws when it arrived and although it was extremely difficult to get through to the company on the phone. After many calls and a very long holds they definitely and thoroughly took care of the problems. They were generous and kind.

This is the worst of the worst! Ordered one T. V. Stand and my cart would not take the item until I did it 4 times. When I received the print out they charged me for 4 T. V. stands, I only ordered one at 146.75. I managed to hit the cancel button to cancel three of these. The auto email said it would take 2 to 3 days to confirm the cancel. I called the very next day to make sure they were canceled immediately. Needless to say they never picked up the phone and never confirmed the cancelation. I called back a day later and they said they would take care of it but never did. I canceled long before the shipping took place. I contacted the shipping company and told them to please update me on the shipping, never happened. They had added 146.75 x 4 to my Discover card and told me to cancel I would have to pay a re-stocking fee plus 31.00 each to send back. They do not reimburse you until you have paid the shipping fee for return. So I would actually get 115.00 after they took out the return fee on each. They said it did not matter whether I left the 3 extra on the truck and not take delivery that I was still responsible for the fees. As far as I am concerned they intentionally had the order open to keep adding to the cart four times before it showed one in the cart so it could be processed. By this time they had charged my credit card for all 4(I only wanted the one). I opened a dispute with my credit card company. Discover credited my account for the cost of 3 T. V. Stands. I received a letter that the dispute was being closed. However I was not told what to do about the shipping, I had not done this yet because CYMAX said the time had expired for the returns. But if I still wanted to return the items they could possibly open the process of returning them at 31.00 each. I called Discover to clarify what my next move was to be. She said I would need to re-open another dispute to get the money refunded for the return shipping. When I tried to ask Discover about the shipping time frame had lapsed and what was I to do--------Discover fraud division hung up and left me on the phone. Now I have to go all through this crap again. I will never deal with this company Cymax again. They are thieves!

Cymax.com is nightmare store. I canceled my item before the time which they said they are going to send my item but they send mt item on purpose earlier. I did not accept the item and returned it back and they robbed me and they took more than%75 of my money and they refund me just less than%25 of my money. They are simply thieves nothing else I can call them. I give my experience to all people and hope they notice and do not buy from them.

Company is a scam - read other reviews - Cymax is unique in their cancellation or damaged policy charges shipping and restocking fees (which can cost as much as an item purchased) --- Never answer their phones so if you have a question regarding and order - good luck? Scam - order a product - no sales help - ask for a cancellation - told you must e-mail request - takes 3 days to receive an answer - guess what - you product already shipped within hours of the order and you are stuck with shipping and restocking fees. When I contacted the company I was told "sorry" we have grown so much the trainees are not handling the problems correctly ---- but --- good luck, you will be charged for their mistake. Company is run poorly and they can afford to ignore any help or changes because they have nothing to loose - customer will absorb cost for their lack of concern - Dealt with many online companies and have never run into anything like this. Cymax - ultimately you will have to address your scam and will not have too much business to handle problems legally. I will see you in court before I will be one of your many pawns.

Rose

Lousy! I ordered an item. Called the next day to cancel. Trying to reach a live customer service person is challenging. When I did reach customer service, she told me she put a cancellation on the order, could not give me a cancellation number but that I would receive an email confirmation within 1 to 2 days. 3 days later I called and they said the order had already shipped. They now tell me I will receive another email with Return information. I can return the product at my cost to ship it and pay a restocking fee (based on what the manufacturer decides) of 15-40% of the cost of the item! These guys don't even manufacture the product they are basically middlemen. I would not order from these guys again. Bad policies. Try to find a place with a more reputable name.