Cymax Business

I ordered Dorel sleeper couch from cymax. I was EXTREMELY LUCKY to be at home during the delivery, because they were delivering me a coffee table. I was able to reject it (as oppose to them dropping it by my door), and then the hell stated. They almost NEVER pick up the phone, and then when they do, it& amp; amp;#039; s no use because they don& amp; amp;#039; t care. It took me many full days on the phone and a few months to get that couch delivered.

I called this company before reading any of the reviews. I asked the CSR a question about a bedroom set and what did the 3 pieces include. She told me headboard and 2 night stands. I asked her if I could also purchase the dresser and mirror. She said no, they do not carry the dresser and mirror. I told her that generally a set consists of the headboard, dresser and mirror and that the end tables are usually an additional charge. I told her that the picture is misleading since it shows the dresser and mirror and that other stores list sets as dresser, mirror, headboard. She then told me that it is the manfacturer's picture and that if I had a problem with the picture I should contact the manufacturer. She then went on to tell me in a condescending way that, the mattress is also in the picture and that does not mean that they sell the mattress. I told her that most people with common sense already know that a set does not include the mattress. I then told her that they should put a caption under the picture that says, "dresser and mirror not available for purchase". I then told her that she was a terrible CSR, was unprofessional, and that she should in no way be debating with customers about their concerns and also that she needed better training and to reprimanded by management. Needless to say, I will never purchase anything from this company ever. With this behavior they will soon be out of business. I hope! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

Canadians beware, the prices are displayed in Canadian funds, free delivery, but when you check out, there are many many fees added to your purchase. A $ 789 couch ended up costing almost double with delivery, custom, handling, taxes. But I still wanted that couch, so i ordered it once it showed my total of $1379 then came the surprise as after another 600 showed up on my total for "beyond charges" fee totaling over 2 grand by now... so I called them straight away and customer service said it's because my area is out of the delivery route...? So I cancelled my order within minutes of placing it. I have to wait and see whether I will get my money back, I called visa and I think I am looking at a fight with this company... Even though all prices displayed in Canadian funds as it was the Canadian website, see if all the money will be deposited back the other question I have is how can be an extra charge added to my total when I didn't consent to it? Never ever experienced such a bad shopping online and I will never ever go near this bunch of people again. STAY AWAY

I failed to read this website before ordering from cymax and trusted other website that has good reviews. This is the worst company I have shopped online.
I ordered a furniture and wen it was arrived the furniture was significantly damaged, it's very visible. I claimed it via their website the day I got my order. They responded saying they will review the order after ONE week from the claim. It's almost one month but still hasn't receive a refund or replacement. DO NOT SHOP HERE, they also have store policy that they will only give you store credit if the item is damaged and want to return.

I REGRET purchasing from Cymax! Horrible customer service! Unprofessional to say the least. Hung up on, left on hold for unreasonable amounts of time. Not only that 4 weeks to "ship"? Oh you forgot about the the other 3 weeks for delivery, because the shipping company utilised is even worse than Cymax! Week after week the same story, the shipping company will contact you today schedule for delivery. Ya right! Don't wait for that call, because your not getting a call back. The estimated delivery time on the web site is for when your items will arrive in some warehouse 400 miles from you and another week for them to get off their $#*! to get the merchandise to you! What a scam! I will be sure to make posts to stay away from Cymax and Non stop delivery! Non stop delivery to Uranus and back!

I ordered a bookshelf ladder which arrived with two screws missing. I called the manufacturer and still have not received them. I called Cymax and said I wanted to return the product and she said I have to pay shipping plus a restocking fee. I deal with companies who provide a free shipping return label if the product is defective, plus they don't charge a restocking fee. In addition, it was extremely difficult to get in touch with them. I had to call three times to figure out the phone tree, then was left on hold for 12 minutes.

I ordered a bed and it was false advertised.

Regardless of that little annoyance, they are charging me a 20% "restocking fee" on my purchase which was not even opened besides one box (out of 4) where I found that it was not what I was expecting. On top of that 20% fee I am expected to pay return shipping. Out of my $500 purchase, I will probably only receive $300 (MAYBE) back. I'll go to a more trusted business.

After reviewing a large sectional on a multitude of websites who all offered extremely long delivery dates-I decided to order from Cymax specifically due to the quick delivery date. Relocating to a new state-I needed furniture for my new apartment by a specific date. After receiving no shipping confirmation within the time I was told by Cymax I called and was told the couch actually would not be delivered for 3-4 weeks AFTER it was shipped. So their "delivery date" of march 8th at the latest was looking more like April. Meaning almost a month with no couch in a new apartment. No thanks. Naturally I went to cancel which is always a breeze on reputable websites such as Overstock and Wayfair. I was told it was going to be taken care of and they confirmed with the manufacturer that the item was not going to ship until Monday. Their cancellations need to go through a "review" After being confirmed by 3 reps on the phone that it indeed was going to be cancelled and would be receiving a refund in 5-7 days-i received an email the next day stating that no refund would be given and the couch would still be shipped-this time miraculously stating "oh well not April but it will only take a few weeks" after asking what a "few weeks" means-was told they don't know. This is a ball drop on CYMAX'S end-NOT the customer. If this is your policy-you should probably have more direct contact with your vendors so your delivery dates are correct. Absolutely disgusting customer service-take your business to REPUTABLE online retailers who will gladly refund your money when THEY mess up. They also will try to charge "restocking fees" and return shipping fees for an order you need to return if they decide not to honor their shipping dates. Cymax has made my out of state relocation absolutely horrible and now my kids can sit on the floor for "a couple weeks" because we have no furniture. GO TO REPUTABLE ONLINE STORES NOT THIS ONE.

I bought a three piece dresser set w/mirror through their Amazon store. I paid over $300 for it and so far I have only received the mirror. I checked my order status online and it shows that everything has been delivered when it hasn't! I emailed them three times (the only contact info provided) asking for a tracking number(s) for the other two products included in the set. They have yet to respond. Its been nearly 4 weeks and I paud for two-day shipping.

I don't even know where to start. Bought a table 6 weeks ago and half of it still is in NC and the other half in California. Tried cancelling the order after they failed to deliver it and the nerve to tell me they have to process it as a return and pay for delivery fees and to ship it back. Are you kidding me?! Good luck trying to get a hold of them on the phone, only way I could is by pressing the button to make a purchase... 2 hours on the phone! For nothing! I am fuming this people are scammers and should not be allowed to sell.

This company is probably great if the product you order arrives undamaged and as it was advertised.

HOWEVER, if there is anything wrong with your item at all, be prepared to be screwed over by this company. I ordered a dresser for my newborn who is due in a few weeks. The dresser arrived damaged, though I did not see the damage until I had pretty much finished putting it together. The process to get this company to even respond has been ridiculous. When they did respond, they were unable to figure out what they sold me and replace the part. Their compensation options were that I could either have $30 back (for a dresser I paid over $200 for) and keep a damaged dresser, or I should donate the dresser (so they could get a tax refund) and then they would refund me - and I'd still have to find a new dresser.

All in all, my experience with this company has been probably the worst for customer service I have ever experienced. Not only did they send a damaged product and offer pretty bad options for refund, I had to follow up with them multiple times for weeks before even getting a response (and to this day I still have not gotten a replacement part, refund, or confirmation for a partial refund) about what they would do for the damaged item they sent me.

All in all, BEWARE.

We bought a queen sleeper sofa that has leather in its title but is actually not leather. Sofa is mediocre. We bought sofa more than 6 weeks ago. Sofa was delivered broken, and finally replaced after 5 attempted and failed deliveries. Delivery service described as white glove bronze gets sofa to curb, not to your house and not in your house. Before sofa was delivered, price dropped. Cymax will not give you the lower price. Don't buy from this company.

I am still waiting to receive HALF of my BED FRAME... I have no bed to sleep on thanks to the lack of competency of this company. First of all my order arrived with the entire 36 piece bed slats missing... called them to have it replaced and was told I would have to wait 5 business days, I told them that is unacceptable and I want to speak to a manager, then I was put on hold for 10 mins and was told the manufacturer agreed to over night the missing pieces to me... I called again this morning to make sure everything is on track and was told I will get my shipment today and if not to call them back... at 3:40 PM I called them to check the status and was told they are CLOSED and the message says they close at 4PM... so how was no one available to take my call at 3:40? To make matters worse, their instruction booklet is off the charts ridiculous, makes no sense and BTW all the bolts, nuts etc. were WRONG... we basically had to just figure it all out on our own the instructions were completely USELESS and this resulted in having to take out screws after already using them and so on. Basically this company SUCKS and I wish I had found this site PRIOR to ordering with them and now ending up without a bed to sleep in for 3 nights... BEWARE!

I purchased an under the desk wooden file cabinet (389) the 7th of Jan and as of today Feb 2nd I still haven't received it. If I go on their web page I get a run around (press this # and press that #) then go to you e-mail for the answer. I never could get a person on the phone and no help with e-mail. I tried to set up an account with them but that wouldn't work either. I even clicked on the I forgot my password to set up another one. Again I was told to go to my e-mail for instruction on how to change my password. It was there alright but the link wouldn't work. I can't even get a person to cancel this order. My only recourse is to contest the payment with my credit card company.

Bought a gift from this company. As it turns out, it would have been a duplicate. Tried to return it.
This is where it gets ridiculous:
I was charged $9.50 for the "free shipping" they gave me to send the item.
They charged me another $7.00 as a restocking fee.
It took nearly two weeks to get an RMA.
Then I had to pay for return shipping which was $4.50... a far cry from the $9.50 they charged me for the initial "free shipping".
The item cost me just under $30 at time of purchase. After all is said and done, I would have gotten less than $10 dollars back. I gave the item to a halfway house.
There are far better companies out there to do business with. As for Cymax, it was my first purchase and my last.

Purchased cork-board in early November, it arrived broken, contacted Cymax, they had me take pictures and send to them. Several weeks later... no reply, called them again, said they would get back to me. Only response you will get from them is a monthly generic email stating they are looking into it. Its January 26th and they still have my $100.00 and I have there broken piece of crap cork board... I just received the same generic email asking me to be patient. Im on the phone with them now, on hold going on 25 minutes... unreal, theres to much competition out there for this BS, shop elsewhere.

I had read quite a few negative reviews about CyMax and my experience was very positive - i had need to contact customer service for an issue regarding assembly of the product - a Versatile 92 wall bed - customer service was great, resolved my problem and also put me in contact with the manufacture for some additional tech support - the unit is beautiful and I feel pretty well made - that being said the assembly was quite daunting and took longer than I had expected - finished product is great