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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I purchased the wrong face shield, however the local Cycle Gear personal steered me in the correct direction and ensured I had the correct shield delivered to my home within the week.
They sent me what I was looking for in good time. And the product works great.
I was trying to order a front and back tire. I entered the back tire in the order form, then I entered the front tire. When I reviewed the order it had changed the front to the same as the rear, two of the same. I went back and changed the front to the correct tire and went to finalize the order, it looked OK. When the tires were finally delivered, I got two rear tires! Now I have ordered a front tire again, and have to figure out how to return the extra rear tire.
Good website, a little herky jerky at times.
Everyone these daze expects a five star rating for services rendered. I ordered, I paid, I received heaps of email updates, item arrived. As it should be. A passing grade.
I love the helmet I purchased, the quick release is awesome. I ordered a flat black helmet but received a glossy one, really disappointed in that but otherwise this was a great purchase.
Thank you so much, Jenni, for your feedback and for sharing what you love about the helmet. We apology sincerely for the mix-up with the color and truly appreciate your understanding—you mean a lot to us, and we’re here to help resolve this if you need any assistance.
Quick, simple, and easy. Never had an issue whenever I ordered.
I purchased tires from Cycle Gear since it was convenient for them to mount the tires for me. They did not tell me they couldn't mount the tires on my rims until I brought the wheels into the store.
Next time I will buy tires from my dealership!
Hi John, we're sorry any frustration this caused and understand how important seamless service is. We appreciate the feedback and are reviewing how to better communicate mounting capabilities upfront to make your experience smoother next time. Thanks for giving us a try!
The online store is fine, but in the future I think I will go to the store to buy stuff. The shoes fit great, but one of the jackets was defective and you couldn't get your arm in it. The other stuff was ok but I probably would not have purchased it if I had tried it on.
I needed something warm to wear on cool wet days. Alpine Star products give you the bang for your buck. I popped into the store to try on a pair for sizing then ordered a pair right there to be delivered to my home. The experience was seamless. I received my package within a week with messages letting me know its travel route and expected delivery. Perfect. Love my Stella Andes V3 Drystar Pants. I look forward to testing them out this fall.
Ordered several items on a Sunday, on Monday received an email that one of the items had shipped, but the rest where still being processed. By Wednesday morning I got an email that the one item was out for delivery, but the remaining items were still in "processing". This was concerning because we were leaving on a trip in a couple days and needed those items. The website had said they would ship next business Day and still haven't shipped 3 days later. We ran out and bought replacement items for the items that hadn't shipped yet, only to find they had been delivered, inspite of the website continuing to say they had not been shipped. So, we double bought items because of an error in your website. Website not to be trusted, will buy elsewhere in the future.
Andy, thank you for sharing your experience and bringing this to our attention. We truly apologize for the confusion and frustration caused by tracking issues—your trust means a lot, and we're working to improve our communication to prevent this going forward. We hope you'll consider giving us another chance to serve you better in the future.
I don't know where CG and Revit got their size info, but even though my wife's measurements were right in the middle of the size range, the pants wouldn't come close to fitting. On the plus side, we just rode down to our local CG store and it was happily returned and refunded by the helpful folks there.
Ordered a pinlock lens for my visor. It arrived bent, scratched, and dirty, with the protective film already removed. Obviously someone tried it and sent it back.
Sean, thank you for sharing your experience—this is certainly not the standard we aim to uphold. Please reach out to our team directly so we can promptly resolve this with a replacement that meets your expectations. We appreciate your feedback and look forward to providing better service in the future.
Staff was friendly and helpful and the website was easy to use
The staff was great! The issues came with the purchase. First, they don't stock ANY helmets in my size so to try anything on I had to wait a week. Once the helmet arrived it didn't fit so I felt I wasn't well counselled. To compound that I was told that because I chose to buy a riding jacket there and was then offered a 10% coupon I couldn't use it because I wasn't a "new" customer.
Hi Jason, I really appreciate you taking the time to share your experience—it's clear we fell short in supporting you promptly and providing clear guidance on fitting, which is on us to improve. We're also sorry for the confusion around the coupon—that feedback will help us clarify our policies going forward. We'd love to make this right for you, so please reach out directly, and we'll work together to find a solution that suits your needs.
Ordered part. Arrived early and had great customer service.
I received my package both early and in perfect condition! My package included safe packaging, stickers, a receipt and even an insurance card which was honestly very thoughtful!
I lost my original Stockton tool kit. Glad that I found a replacement from Stockton. All good. Great product at a fair price
Was very satisfied with the delivery came in just as new will purchase again form here.
Everything was fine, but confused because i ordered 2 tires and one came in a box and the other just came with a shipping attached to the tire. I would've preferred two boxes to prevent the potential for any accidental damage/etc. Just a suggestion for shipping in the future
Cycle gear had the best price for my item and I love that I can ship to the store
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!