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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,222
value
14
shipping
8,020
quality
11,315
This company responds to reviews on average within 4 days

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32,932 reviews

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Oklahoma
1 review
0 helpful votes
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Great
June 25, 2025

Wonderful. Never let me down and always willing to help best they can.

Date of experience: June 15, 2025
Illinois
1 review
0 helpful votes
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S&S muffler.
June 25, 2025

Fast shipping and great product. Arrived ahead of schedule. Fit perfectly on my 2017 Harley-Davidson XG750A Street Rod.

Date of experience: June 15, 2025
Florida
2 reviews
0 helpful votes
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Love cycle gear
June 25, 2025
Updated review

Another great cycle fear experience. I bought a tire online that was not in stock at the local store and it was delivered in a few days.

Date of experience: June 15, 2025

Great site, everything you need
June 13, 2025
Previous review

Great site, everything you need

Date of experience: June 3, 2025
California
1 review
0 helpful votes
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Awesome gear
June 25, 2025

Product as expected, delivered on time. Will getting more gears in the future.

Date of experience: June 14, 2025
Washington
1 review
0 helpful votes
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Great service
June 25, 2025

Item arrived and was install in a professional and timely manner. Very happy!

Date of experience: June 14, 2025
New Hampshire
2 reviews
0 helpful votes
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Ordered the Schuberth E2 at my local Cycle Gear store to get my MSF RC discount. Since this was a substantial order, I first signed up for RPM membership to take advantage of the cash back opportunity. Then the transaction for the helmet & Comm purchase got declined due to possible fraud (small purchase followed by large…)! We eventually got that sorted out, order was placed and I awaited my 2-day delivery. Helmet & comm arrived at my door in two days as expected. When I opened the helmet box I found some hairs in the helmet liner! Was this a new lid or a return? Oh well, I picked out the few hairs and donned the lid. It was VERY snug. Unfortunately, it turns out to be a Large, I ordered an XL. Ugh. Upon further examination the box had several labels on it. Some indicating it was a Large and yet others an XL. I called the store. The manager was very apologetic and asked I bring the helmet in for refund & reorder of correct size which I did. Two days later the correct size arrived!
All store personnel were very professional, personable & helpful throughout the experience. As for the Schuberth E2… this is my 2nd Schuberth. I've been wearing an E1 for the past 6 years and generally loved it. I anticipate the E2 to be an improvement over the E1 as most reviews seem to indicate. I have yet to ride with the E2, but wearing it around the house the fit is excellent. The eye port is slightly larger than the E1 too which is great for me since I wear glasses. So far it's surely comfortable enough. The SC2 comm set was also easy to install and I'm learning how to control its different features. Looking forward to riding with it soon.

Date of experience: June 14, 2025
Washington
1 review
0 helpful votes
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Helmet
June 24, 2025

Ordered a white modular helmet, from the store. Received a silver helmet, had to take it back to the store to exchange. It was a hassle, and never got the white Helmet.

Date of experience: June 14, 2025
Illinois
1 review
0 helpful votes
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Great helmet
June 24, 2025

Shopping here makes everything easy. The helmet is amazing. Lots of air. Great quality/color. At first I didn't understand why ppl bought so many helmets, and now I do.

Date of experience: June 14, 2025
New York
1 review
0 helpful votes
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Phone holder
June 24, 2025
Updated review

Missing a part'!,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: June 14, 2025

Your summary of order does not add up
June 13, 2025
Previous review

Your summary of order does not add up

Date of experience: June 3, 2025
Illinois
1 review
0 helpful votes
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Fast service!
June 24, 2025

Order came fast. Quality parts! Have ordered in the past and will do business in the future.

Date of experience: June 14, 2025
Tennessee
1 review
0 helpful votes
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I Love cycle gear Chattanooga
June 24, 2025

Staff is always super friendly and knowledgeable and if they don't know the answer to a question they will always do their best to help you find an answer!

Date of experience: June 14, 2025
Colorado
1 review
0 helpful votes
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Thank you
June 24, 2025
Updated review

Great job Cycle Gear - easy to shop, buy and shipped fast...

Date of experience: June 14, 2025

Fast, easy, what I needed for a fair price
June 12, 2025
Previous review

Fast, easy, what I needed for a fair price.

Date of experience: June 2, 2025
Arizona
1 review
0 helpful votes
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Product return
June 24, 2025

Received product in reasonable time, had an issue with mounting bolt holes, at recommendation of manufacturer product was returned

Date of experience: June 13, 2025
Iowa
2 reviews
0 helpful votes
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Delivery time was fine. It was shipped in a box inside a box. So helmet was fine. No problems.

Date of experience: June 13, 2025
Colorado
1 review
0 helpful votes
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Photo sensitive goggle.
June 23, 2025
Updated review

Was a good experience. Everything went really smooth and product arrived unscathed.

Date of experience: June 13, 2025

Great!
June 11, 2025
Previous review

Great! Went really smoothly.

Date of experience: June 1, 2025
Georgia
1 review
0 helpful votes
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Good Overall Experience
June 23, 2025

Please enter at least 50 characters Please enter at least 50 characters

Date of experience: June 13, 2025
North Carolina
2 reviews
0 helpful votes
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Cardo Packtalk PRO
June 23, 2025
Updated review

We updated from well enjoyed Packtalk Bold headsets to the new Cardo Packtalk PRO headsets. The new features make it worth the investment including crash detection, improved speakers as stock and more voice commands. Win my wife says this was a good investment, I know we selected a winner! Cardo is the industry leader that all others follow. I'm selling a Sena 50s which I tested and it's okay, but impossible to use with gloves. Never again will I waste money on Sena. As for Cycle Gear, we are excited they have opened a new store in Winston-Salem. Of course they do not stock the Pro. Go figure. I ordered these to support them and the free two day shipping as an RPM member turned into 8 days! Thanks USPS and thanks Cycle Gear for selecting the worst carrier choice option in the industry. I could have purchased from Amazon for the same price and had next day delivery. All good, just saying.

Date of experience: June 13, 2025

Easy enough
June 13, 2025
Previous review

Easy enough.

Date of experience: June 2, 2025
Washington
1 review
0 helpful votes
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Order Issue
June 23, 2025

Parts missing and took almost 2 weeks to receive the order when order said 2 days.

Date of experience: June 13, 2025
Kimberly E. CycleGear Rep
10 months ago

Hi Jim, thank you for sharing your experience. We regret the delay and missing items impacted your order – your feedback helps us improve quality control and delivery times moving forward. Please reach out so we can make this right for you.

New Hampshire
1 review
0 helpful votes
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I got what I wanted at a fair price and very quickly delivered. At the beginning of the purchase it promised a discount if you put in info. At completed entering the discount code I was told"only valid for new buyers " No discount. I think all the suppliers do this to lure people in and get the sale anyway.

Date of experience: June 13, 2025
California
1 review
0 helpful votes
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Puig
June 23, 2025
Updated review

I was looking at Windscreen for my MT-09 and trying to decide on color. Then it sold out right before my eyes. So I started and alert to let me know when it came into stock and bought it immediately. A few Days later, while I was out of town it arrived. Day after I got home I installed the new item. Great packing and quick shipping.

Date of experience: June 13, 2025

Great notification, quick purchase
June 12, 2025
Previous review

Great notification, quick purchase

Date of experience: June 2, 2025