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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Always on time... As expected... customer service is always nice and pleasant.
The store in Rogers AR only had an XL in stock to try on. It seemed to fit pretty good. BUT I get pressure point at forehead. I've only ever been able to wear XXL and some of them had to have adjustments made.
It's odd that the gear did not come with safety gear. I had to order another $80 of pads.
They might be just what you're looking for. They are quite plain looking, and comfortable to walk around
I always find something good in clearance! :)
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The helmet is just what I wanted. FedEx delivery was a day late. Was in an intermediate shipping location for over 36 hours. Not Cycle Gears fault but they should put pressure on FedEx for better service.
Customer service and products at Cycle Gear are always fantastic. The delivery with FedEx is not good. They are always delayed and lie about having tried to deliver when they didn't even attempt to deliver. I will only do store pick up from now on.
I took delivery of a new tire at my local Cycle Gear store in Louisville, Kentucky. Reasonable delivery time, and the good folks at my local shop mounted and balanced my tire while I waited. Thanks
I will be a c ycle gear customer all the time for my motorcycle needs. I recently tried with another store and the shipping time and return process were horrible. Sure, I might have saved a couple bucks but it was not worth it by the time I had to wait so long and pay for a return. I really appreciate the quick Turnaround at cycle gear. They have good sales but I will order from them in the future just for the customer service. It's also nice to be able to go into a store and try things on. What I wanted wasn't available at the local store, but I was able to size myself with something similar before I ordered online.
Got my order faster than expected everything was packaged great 👍
Easy to order, easy to return, whish store had more than Company brands to try out was interested in more expensive helmet but wanted to try on. It was not at the store.
So easy to work with, buy stuff, return stuff. Friendly, helpful, knowledgeable staff.
Always have or able to get what I need! I love cycle gear and everything they have to offer
I went into the store in Auburn WA to get my granddaughters head measured by one of the stores employees to ensure I got the correct size for her to wear. Then I ordered the helmet I wanted right there in the store since it was not stocked in the store. The employee was very helpful in that effort. I received the helmet 7 days after the order was made.
Easy drop off, reasonable price, job was done when promised, easy pick up.
Great customer service and this time it was done 3 days after I ordered. Tire came next day, brought my rim in around 11am and pickuped up it up around 5pm. Just in time for my ride. 👍
Love the helmet and fit. Was going to purchase online but I did not know the correct size. Glad I went into the store. Tried on a number of helmets and ended up getting one that was two sizes smaller than I originally thought. Great helmet and quality, fits perfect! Has great air flow as well, we are from Texas so it gets hot!
Great experience from the whole staff! Evan is "The Man" with helmet radio assistance; …killer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeremy, thanks for sharing your honest thoughts. We’re glad to hear ordering and returns were easy and will take your feedback about offering a wider selection to improve our inventory—your experience truly matters to us.