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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,222
value
14
shipping
8,017
quality
11,312
This company responds to reviews on average within 4 days

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32,905 reviews

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California
1 review
0 helpful votes
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Good experience so far
July 2, 2025

Fast shipping, good quality products and the package were packed well, barely any damage on the product itself, just some dent on the boxes but it's not a big deal.

Date of experience: June 21, 2025
California
1 review
0 helpful votes
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You have a great staff
July 2, 2025

I was looking for a new helmet and had a lot of questions. The Representative took the time to learn what I was thinking about and pointed out all the pros and cons. I will definitely be back.

Date of experience: June 21, 2025
Florida
2 reviews
0 helpful votes
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Good
July 2, 2025
Updated review

Fantastic service and quick delivery. Will come back. Thanks.

Date of experience: June 21, 2025

Requested price match via chat and had purchase complete...
June 20, 2025
Previous review

Requested price match via chat and had purchase complete within 10 minutes start to finish.

Date of experience: June 10, 2025
Virginia
1 review
0 helpful votes
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Good jacket
July 2, 2025

Exactly what I wanted
I heard they run small so I ordered XL instead of L. Fits great and I can were a layer under it.

Date of experience: June 21, 2025
New Jersey
1 review
0 helpful votes
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Thank you Cycle Gear!
July 1, 2025
Updated review

Excellent website and customer service, I would definitely recommend Cycle Gear to any motorcycle enthusiast!

Date of experience: June 21, 2025

Love Cycle Gear!
October 23, 2024
Previous review

Love Cycle Gear!

Date of experience: October 13, 2024
Illinois
1 review
0 helpful votes
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Glad their there
July 1, 2025

Knowledgeable and helpful staff, pretty sure they all ride including the young lady who helped me with my recent order

Date of experience: June 21, 2025
North Carolina
1 review
0 helpful votes
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Amazing staff
July 1, 2025

I picked it up at the Raleigh location. Staff was amazing. I brought my helmet with me and they installed the Cardo sound system I ordered. It was quick and the employees were very nice. Cycle Gear is amazing!

Date of experience: June 16, 2025
Illinois
1 review
0 helpful votes
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Great service
July 1, 2025

Staff was very helpful in finding a helmet that would fit comfortably. Spent extra time going through options and were very friendly.

Date of experience: June 21, 2025
Tennessee
1 review
0 helpful votes
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Perfect helmet
July 1, 2025

Since I knew what I wanted the experience was quick and easy.

Date of experience: June 21, 2025
Kimberly E. — CycleGear Rep
9 months ago

Carlos, it’s fantastic to hear that everything went smoothly and you found the perfect helmet quickly! We’re here anytime you need gear or support—ride safely and see you next time.

Georgia
1 review
0 helpful votes
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Great service
July 1, 2025

The employees were efficient, courteous, and professional.

Date of experience: June 21, 2025
Utah
1 review
0 helpful votes
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It was all good. I will all ways look there first. I like the selection, prices and support.

Date of experience: June 21, 2025
Canada
1 review
0 helpful votes
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Prices for tires, especially when combined with the discounted service fees for mounting, were very competitive. Being able to get it all done on one moccasin was a wonderfully efficient process!

Date of experience: June 9, 2025

Quick and easy
June 20, 2025
Previous review

Quick and easy

Date of experience: June 9, 2025
Arizona
1 review
0 helpful votes
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Order Delayed
July 1, 2025

I'm honestly disappointed in the ability to receive one of my products. There was plenty of them in stock at local CycleGear locations but no helmet. So I waited almost a week later and received it but instead I took my helmet in and got the Cardo local and returned the one that was shipped and was late. - my point is that it's not an efficient methods and expensive to ship

Date of experience: June 20, 2025
California
1 review
0 helpful votes
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Really awesome gear that arrived really quickly and fit perfectly. I am very satisfied

Date of experience: June 20, 2025
California
1 review
0 helpful votes
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Dunlop tires
July 1, 2025
Updated review

Just bought my third Dunlop Trailmax tire for the AT. Love these things! I get a ton of mileage although they wear poorly at about 12 k miles! Still the best mileage I've had on any tire. Cycle gear is fast and competitively priced and they mount the tires for a decent price.

Date of experience: June 13, 2025

Tires
October 24, 2024
Previous review

As always I received my order very quickly and exactly what I ordered.

Date of experience: October 14, 2024
Colorado
1 review
0 helpful votes
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Great Service
June 30, 2025

Excellent service and the delivery was very fast. I recommend buying your items from Cycle Gear.

Date of experience: June 20, 2025
Florida
1 review
0 helpful votes
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Helmet
June 30, 2025

Helmet came and it fit,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: June 20, 2025
New Mexico
2 reviews
0 helpful votes
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Great products
June 30, 2025
Updated review

I needed a tire and it was at a great price with fast shipping, thank you so much!

Date of experience: June 20, 2025

Thank you for your awesome easy to use website
June 19, 2025
Previous review

Thank you for your awesome easy to use website.

Date of experience: June 9, 2025
Oregon
1 review
0 helpful votes
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Easy
June 30, 2025

Effective, informative, accurate, nice fellas. I'll be going back.

Date of experience: June 11, 2025
Washington
1 review
0 helpful votes
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Loved
June 30, 2025

My son just bought his 1st motorcycle and wanted the specific shoes that I bought. He LOVES them and they fit true to size and are very comfortable

Date of experience: June 20, 2025