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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Knowledgeable and helpful staff, pretty sure they all ride including the young lady who helped me with my recent order
I picked it up at the Raleigh location. Staff was amazing. I brought my helmet with me and they installed the Cardo sound system I ordered. It was quick and the employees were very nice. Cycle Gear is amazing!
Staff was very helpful in finding a helmet that would fit comfortably. Spent extra time going through options and were very friendly.
Since I knew what I wanted the experience was quick and easy.
The employees were efficient, courteous, and professional.
It was all good. I will all ways look there first. I like the selection, prices and support.
Prices for tires, especially when combined with the discounted service fees for mounting, were very competitive. Being able to get it all done on one moccasin was a wonderfully efficient process!
I'm honestly disappointed in the ability to receive one of my products. There was plenty of them in stock at local CycleGear locations but no helmet. So I waited almost a week later and received it but instead I took my helmet in and got the Cardo local and returned the one that was shipped and was late. - my point is that it's not an efficient methods and expensive to ship
Really awesome gear that arrived really quickly and fit perfectly. I am very satisfied
Just bought my third Dunlop Trailmax tire for the AT. Love these things! I get a ton of mileage although they wear poorly at about 12 k miles! Still the best mileage I've had on any tire. Cycle gear is fast and competitively priced and they mount the tires for a decent price.
As always I received my order very quickly and exactly what I ordered.
Excellent service and the delivery was very fast. I recommend buying your items from Cycle Gear.
I needed a tire and it was at a great price with fast shipping, thank you so much!
Thank you for your awesome easy to use website.
The process was very streamline, and straightforward. I will use the service again in the future.
The website was easy to use; thanks!
I'm an RPM member, so I get free two day shipping. But I rarely order from cycle gear because it takes so long to process and ship orders. For example, I ordered an item late Sunday night and it didn't get shipped until Wednesday.
Thank you for being an RPM member — we truly appreciate your support.
I completely understand your frustration. While RPM does include free two-day shipping, that timeframe begins once the item has shipped. In your case, the order was placed after hours on Sunday, June 9th, processed on Monday the 10th with a ships in 24 hours time frame, and shipped out on Tuesday the 11th. It was delivered two business days later, on Thursday the 13th, which is within the two-day shipping window.
That said, I understand that the time between placing the order and shipment can be frustrating, especially when you're expecting a quicker turnaround. Your feedback is valuable, and we’re always working to improve our processing times.
If there's anything else I can help with, please don't hesitate to let me know. Thank you again for helping us keep the world on 2 wheels.
Fácil de comprar! Y un exelente servicio en línea como en tienda
I ordered 4 or 5 different things. Shipping times weren't exactly as indicated. One thing supposed to ship later shipped earlier, and the other way around for one item. One thing took longer once USPS had it, can't fault CycleGear for that. Overall, I got stuff close to the estimated delivery time. Everything arrived packed well and in great shape. Happy with how it went.
When I arrived to pick up my order they had it ready for me to go. The staff was helpful and even made some suggestions without being pushy. Great place great merchandise and great staff
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Carlos, it’s fantastic to hear that everything went smoothly and you found the perfect helmet quickly! We’re here anytime you need gear or support—ride safely and see you next time.