On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was very good, the sales men were helpful in fitting the helmet before it was ordered as well for when I came to pick it up.
I've bought a dozen or so items from Cycle Gear. The in store service has been great at the Thornton, Colorado location. And the other day one item in my six-item order was inexplicably delayed. As soon as I contacted customer service the problem was fixed. And Kelsie was so helpful. Much appreciated.
Staff are experts. They want to make sure you are actually going to want to use your gear. They made me feel well looked after and helped me learn more since I'm a greenhorn in motorcycling.
If your looking for a accurate quick delivery cycle gear this is da place to shop… I couldn't be more happier with that kind of customer service they are very kind and helpful to me… Definitely a must recommend place to order any motorcycle stuff.
Product is more expensive than I anticipated, but I need to replace it so...
I asked for clear pinlock insert for Simpson visor. They ended up ordering a replacement visor instead of just the insert. Store manager was very apologetic when reordering and got the correct product ordered
Time for new Metzlers, replaced roadtec Z6 with roadtec Z8. Tires ordered in store got call they were in two days later. Brought rear wheel in, mounting done in less that 1 hour. Great staff, Great products
My local cycle gear did not have the size of Sedeci helmet I needed so they ordered it to come to the store so I could try it on there in case it didn't fit, they would return it. I had no problems and it was quick, the same week I ordered it, I had the helmet m all good!
Went to my local store and they did not have the size medium seat pad that I needed but the guy offered to order it and have it sent to my home and I had it within a few days. I was out of the shop in 10 minutes and what he said would happen, happened! That's not always the case, so I am happy.
The employees at this store are great my favorite store to go to.
The delivery time said a different time then when i got it but im still pleased with my experience
Great process for order and delivery. Everything is as described
Very fast shipping and great service. I would recommend to anyone.
Overall it was good experience………………………………………………………………
Ordered a battery and it was delivered promptly and as described
Fast shipping, good quality products and the package were packed well, barely any damage on the product itself, just some dent on the boxes but it's not a big deal.
I was looking for a new helmet and had a lot of questions. The Representative took the time to learn what I was thinking about and pointed out all the pros and cons. I will definitely be back.
Fantastic service and quick delivery. Will come back. Thanks.
Requested price match via chat and had purchase complete within 10 minutes start to finish.
Exactly what I wanted
I heard they run small so I ordered XL instead of L. Fits great and I can were a layer under it.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Grant, thank you for sharing your experience, and I’m glad our store manager was able to swiftly resolve the issue with the Pinlock order. Your understanding means a lot to us, and we’re committed to ensuring your gear meets your expectations in the future.