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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Replacement shield for my Neotec 2 was not available at my local cycle gear store so the staff placed one on order for me.
Arrived on time and I have ridden twice with these pants. A struggle for us old guys to get all three layers on but worked great and stayed warm!
I checked online and it said the store had the product I needed. When I got there, the associate said I should have called first because online is off so much/often. What's the point of being able to check online if it's so inaccurate😞. I did order online and get it shipped, but had to wait for the product.
I ordered this not knowing much about this brand of exhaust, but when I got it and put it on. Looks sleek and sounds even better!
I've been interested in some specific tires, but my dealer said it would take them more than a month to get them, since their supply source was showing none available for order. I was thinking of changing to another brand but decided to check out CycleGear and guess what, not only did they have them in stock, ready to order... they were also cheaper.
I seem to remember there being a ship-to-store option, but I didn't see one for this item... other than that, everything was easy and fast.
Needed new pads for my rf-1400. Employee helped out and got them ordered to my house. Came in decent time. Also helped my with what to do with my broken pin locks and ordered those too.
Everything went smoothly. Good selection to choose from, very good close-out pricing.
This is the place to go for whatever you need cycle related. Friendly customer service, fast shipping.
Quick and fast service, always top products and excellent customer service
Everything I needed was in stock & fast shipping, no complaints!
Bad return policy. Thought u was good and reputable company. Not happy at all.
Really wanted to find a pair of boots but the kind I wanted doesn't have my size in stock and no word on if they ever will. Also I just wish cycle shops kept more women's gear in stock! It's so hard to shop for biker gear as a woman. You have to order everything, try on, then wait and order another size if it's not right.
It was very good, the sales men were helpful in fitting the helmet before it was ordered as well for when I came to pick it up.
I've bought a dozen or so items from Cycle Gear. The in store service has been great at the Thornton, Colorado location. And the other day one item in my six-item order was inexplicably delayed. As soon as I contacted customer service the problem was fixed. And Kelsie was so helpful. Much appreciated.
Staff are experts. They want to make sure you are actually going to want to use your gear. They made me feel well looked after and helped me learn more since I'm a greenhorn in motorcycling.
If your looking for a accurate quick delivery cycle gear this is da place to shop… I couldn't be more happier with that kind of customer service they are very kind and helpful to me… Definitely a must recommend place to order any motorcycle stuff.
Product is more expensive than I anticipated, but I need to replace it so...
I asked for clear pinlock insert for Simpson visor. They ended up ordering a replacement visor instead of just the insert. Store manager was very apologetic when reordering and got the correct product ordered
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Grant, thank you for sharing your experience​​, and I’m glad our store manager was able to swiftly resolve the issue with the Pinlock order. Your understanding means a lot to us, and we’re committed to ensuring your gear meets your expectations in the future.