Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
7,985
quality
11,280
This company responds to reviews on average within 4 days

Instant Feedback

32,804 reviews

We monitor reviews for authenticity

Idaho
1 review
0 helpful votes
Follow Kayla K.
Unfollow Kayla K.
Share Review
Report Review

Swift and Efficient!
July 5, 2025

CycleGear delivered my new riding pants within two days thanks to the RPM membership. They came packaged well, kept safe from the elements, and I was overall very pleased with the item. I took my measurements beforehand, and that really helped in choosing the correct pants. I also received cash off my purchase, which made it all the more worthwhile. Would recommend!

Date of experience: June 25, 2025
California
1 review
0 helpful votes
Follow Jerry W.
Unfollow Jerry W.
Share Review
Report Review

Close, but not quite a cigar
July 5, 2025

My order took way longer than 5-7 business days. It was more like 10 days. The product that I ordered was great quality, but the sizing was off a little. I wanted to return it & get a size up, but for fear of the long wait time, made me just keep what I had. Motivation to lose more weight I guess lol!

Date of experience: June 24, 2025
Tennessee
2 reviews
1 helpful vote
Follow Dennis F.
Unfollow Dennis F.
Share Review
Report Review

Awesome folks
July 5, 2025

Outstanding service and easy to find what I needed. Enjoy the stores

Date of experience: June 25, 2025
New York
1 review
0 helpful votes
Follow Shawn G.
Unfollow Shawn G.
Share Review
Report Review

Great parts
July 5, 2025

I bought parts and they're were exact fit and work perfect. All parts were name brand too and price is fair

Date of experience: June 19, 2025
Tennessee
1 review
0 helpful votes
Follow Jum e.
Unfollow Jum e.
Share Review
Report Review

Never fails
July 5, 2025

As usual cycle gear is delivering great quality service and products, I always have good experience dealing with cycle gear.

Date of experience: June 24, 2025
Louisiana
2 reviews
0 helpful votes
Follow Chris N.
Unfollow Chris N.
Share Review
Report Review

Easy to order, quick delivery, great communication
July 5, 2025
Updated review

I found what I was looking for... easy to order, good communication, quick delivery

Date of experience: June 24, 2025

Easy to find the part I was looking for and easy to...
February 22, 2025
Previous review

Easy to find the part I was looking for and easy to order!

Date of experience: February 11, 2025
New York
1 review
0 helpful votes
Follow Mel C.
Unfollow Mel C.
Share Review
Report Review

Excellent service
July 5, 2025
Updated review

Great service, very professional customer service. I definitely recommend Cycle Gear to anyone who wants to get good accessory for their bikes.

Date of experience: June 24, 2025

Very easy to find what I was looking for
June 23, 2025
Previous review

Very easy to find what I was looking for.

Date of experience: June 13, 2025
Florida
1 review
0 helpful votes
Follow Jeff P.
Unfollow Jeff P.
Share Review
Report Review

Shipped to shop
July 5, 2025

Shipped to retail shop vs home. Staff were friendly and talkative. Only thing I was disappointed in was that box had been opened by shop staff. Have not installed yet so not sure if there are parts missing. It is a top case and all mounting plates and hardware are just rolling around inside. Don't open the box in store if you are holding for customer pickup

Date of experience: June 24, 2025
California
1 review
0 helpful votes
Follow DOUG G.
Unfollow DOUG G.
Share Review
Report Review

Like
July 4, 2025

Good product and service with the phone call and in store time

Date of experience: June 24, 2025
California
1 review
0 helpful votes
Follow Brian H.
Unfollow Brian H.
Share Review
Report Review

Saddlemen Road Sofa Review
July 4, 2025

I purchased the Saddlemen Road Sofa LS with the rider backrest, for my 2025 Road Glide CVO. The seat is made of high quality materials and was easy to install. The seat is firm but more comfortable than the stock seat right out of the box. I would estimate that the saddle height is approximately 1" higher than the stock seat, but because the seat narrows near the gas tank, I was still able to flat foot the ground as well as the stock seat. Additionally, the website states under fitment, that the seat will not fit with saddlebag guards installed. This may be true if rear Flat Out bars are installed because the Flat Out bars are thicker than standard saddlebag guards. The seat installs with no adjustments needed if standard saddlebag guards are used, with no modification to the seat required. The seat looks and feels outstanding. I highly recommend this seat for long distance ridding.

Date of experience: June 24, 2025
Missouri
1 review
0 helpful votes
Follow Eli S.
Unfollow Eli S.
Share Review
Report Review

Helmet Delivery
July 4, 2025

Cycle gear is a great company and will help you with any questions you have, even if your a new rider! I recommend them for your next trip

Date of experience: June 24, 2025
Washington
1 review
0 helpful votes
Follow Jeremie S.
Unfollow Jeremie S.
Share Review
Report Review

Order got canceled
July 4, 2025

I ordered a set of footpegs and adapters, the footpegs turned out to not be in stock, oh well it happens, the order for the footpegs got canceled. Would have been nice to be contacted and offered an alternative in stead of just canceling half the order. As it turned out I was able to order an alternative and got it just in time for the trip.

Date of experience: June 24, 2025
Kimberly E. — CycleGear Rep
9 months ago

Thank you for sharing your experience, Jeremie. We’re sorry your footpegs were out of stock and regret not reaching out to offer an alternative that better fit your needs on time. Your feedback helps us improve how we communicate with riders during orders like these, and we truly appreciate you bringing it to our attention.

Michigan
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Share Review
Report Review

Worst possible customer experience imaginable
July 4, 2025
Updated review

Ordered tires for my BMW R1250GS (Conti TKC80) and had them shipped to the newest Cycle Gear store in Michigan (Sterling Heights) for mounting/balancing. The store did/does not have the appropriate mounting machine to mount tires to BMW wheels. They did NOT mention this. They also did NOT have the ability to balance a wheel with single-sided swingarm mount. They did not mention this either. They called 3 days later and told me that they had mounted the rear but couldn't balance it. They also ruined my front wheel when attempting to mount tire using inadequate tools. Have been waiting a week for them to order replacement wheel and no one there has any idea who the person is that needs to authorize (district manager). They will not give me his phone number and he doesn't call me. They said that if I took the damaged tire out of their store, then they would not take responsibility to order replacement. Absolute nightmare for me, living in a state with a short riding season, for them to be literally holding my motorcycle hostage due to an issue that they created. I'm at my wit's end.

Date of experience: June 24, 2025

Have always had smooth transactions and good customer...
June 23, 2025
Previous review

Have always had smooth transactions and good customer service at Cycle. Looking forward to checking out the new location in Sterling Heights.

Date of experience: June 13, 2025
Washington
2 reviews
0 helpful votes
Follow Josh I.
Unfollow Josh I.
Share Review
Report Review

Needed a tire, got a tire
July 4, 2025

Great price, simple shinko tire. Nothing fancy. Got what i ordered

Date of experience: June 24, 2025
Oklahoma
1 review
0 helpful votes
Follow Tim K.
Unfollow Tim K.
Share Review
Report Review

Great customer service and great product
July 4, 2025
Updated review

Got me the part I needed in a quick timely manner to put me back on the road.

Date of experience: June 24, 2025

Quick and easy
June 23, 2025
Previous review

Quick and easy

Date of experience: June 13, 2025
Oregon
1 review
0 helpful votes
Follow Charlie S.
Unfollow Charlie S.
Share Review
Report Review

Bought a batter
July 4, 2025
Updated review

Order it, delivered to store, I went and got it. It was a battery

Date of experience: June 18, 2025

So easy and near by
June 22, 2025
Previous review

So easy and near by

Date of experience: June 12, 2025
Georgia
1 review
0 helpful votes
Follow Joseph N.
Unfollow Joseph N.
Share Review
Report Review

No issues with product or pricing, but the promised shipping within 3-5 business days. Order placed 06/09, and just before close of business on the 5th day, I called and was told it was shipping that day. It did not. It did not ship until 06/18 and arrived in 2 days. This is just an honest assessment of my experience. Will I shop with Cycle Gear again? Absolutely. Just don't count on shipping times to be accurate.

Date of experience: June 24, 2025

Smooth, seamless transaction
June 19, 2025
Previous review

Smooth, seamless transaction.

Date of experience: June 9, 2025
New York
2 reviews
0 helpful votes
Follow P t.
Unfollow P t.
Share Review
Report Review

Awesome
July 4, 2025
Updated review

CycleGear is always reliable and fast shipping. The membership always guarantees i have my parts delivered very quickly.

Date of experience: June 24, 2025

Excellent selection of parts and always ship in a timely...
June 23, 2025
Previous review

Excellent selection of parts and always ship in a timely manner

Date of experience: June 13, 2025
New Jersey
1 review
0 helpful votes
Follow Roger V.
Unfollow Roger V.
Share Review
Report Review

Shoei Helment replacement pads
July 4, 2025

As expected, new helmet feeling, my helmet had a lot of miles.

Date of experience: June 24, 2025
Minnesota
1 review
0 helpful votes
Follow Thomas C.
Unfollow Thomas C.
Share Review
Report Review

Route 66 needs
July 4, 2025

The people were easy to work with and the location is near me, nice place

Date of experience: June 24, 2025