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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,221
value
14
shipping
7,993
quality
11,288
This company responds to reviews on average within 4 days

Instant Feedback

32,821 reviews

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
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New Shoei
August 5, 2025
Updated review

Got the helmet I wanted fast 3 days
Buying online was hassle free

Date of experience: July 25, 2025

Got the helmet I wantedCannot figure out a way to...
July 25, 2025
Previous review

Got the helmet I wanted
Cannot figure out a way to get it cheaper in anyway wish there was a discount code

Date of experience: July 14, 2025
Hawaii
1 review
0 helpful votes
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Simpson carbon mod helmet
August 5, 2025

I order this helmet with 3 other companies waited 3-4 days to get a email saying that it was on back order. I confirmed with each company and they promised that they had it in the warehouse. Come to find out they were just playing the middle man. Cycle gear shows same the inventory to make me a believer sure enough the next day I got a email from fedex saying my package was on the way! Thanks cycle gear I knew I should've went to yall from the start, best price and military discount

Date of experience: July 25, 2025
California
1 review
0 helpful votes
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Arai Corsair-X
August 5, 2025

I ordered the helmet in-store because they didn't have it in stock. Great customer service, fast shipping, and competitive pricing.

Date of experience: July 25, 2025
California
1 review
0 helpful votes
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Pretty dam good.
August 5, 2025

I have a cycle gear near me so I was able to look and try things on. Online has more options and colors. Sadly not everything online is in store, and I only order things I can try on first. Shipping was good and fast, I was surprised almost every item came in its own box, I wouldn't mind if they grouped them together for less waste.

Date of experience: July 25, 2025
California
1 review
0 helpful votes
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Shades for days!
August 4, 2025
Updated review

Loved how fast the product came. It showed up a day earlier than anticipated. I loved the shades and the packaging it came in! Just wish one of them fit into my helmet, but still good shades to use even off the bike!

Date of experience: July 25, 2025

This place is where I go to get my bike's gear and...
January 18, 2025
Previous review

This place is where I go to get my bike's gear and my own! Just wish the womens gloves fit my tiny hands better! Other than that, totally cool to shop here!

Date of experience: January 7, 2025
Illinois
1 review
0 helpful votes
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Old tires
August 4, 2025

Ordered a new set of tires for my Goldwing what I received was a 2023 and 2024 year old model tire, when I inquired I was told they could not guarantee production dates. And go watch a video about tire age. If they posted that on the tire ad I would not have bought them. I would have gone to my local store. When you order a New item you expect a new item.

Date of experience: July 25, 2025
Kimberly E. CycleGear Rep
8 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Ohio
1 review
0 helpful votes
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I purchased a set of Pirelli Angel GT tires. They were delivered to my local store within 2 days and the mounting/balancing took about a 1-1/2 days. Overall a good experience but I wish the store would have communicated my order status better rather than me constantly calling.

Date of experience: July 25, 2025
California
1 review
0 helpful votes
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Cycle Gear is the Only Place I Need
August 4, 2025
Updated review

Great assistance & advice while deciding which helmet to get. Price is always guaranteed and warranty period is terrific.

Date of experience: July 25, 2025

Simple searching
July 24, 2025
Previous review

Simple searching

Date of experience: July 14, 2025
Oregon
1 review
0 helpful votes
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Pretty good.
August 4, 2025

Cycle gear does good. Good job cycle gear yay. Stupid 50 characters minimum making me type this.

Date of experience: July 25, 2025
New Jersey
1 review
0 helpful votes
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Great and knowledgable people
August 4, 2025

As a new rider I was a bit nervous coming in. My first experience was okay but not that great. I decided to visit one more time and my second visit was great! Steph helped me out and was very patient and explained everything to me so I understood everything a lot better and felt confident with my purchase. She gave me tips that I didn't even think about and appreciate her going the extra mile to help and support me. I picked up the order and there was another guy that did very well with helping me further and made sure the helmet fit perfectly and gave me more information and tips. Both of them are very nice and extremely helpful

Date of experience: July 13, 2025
Missouri
1 review
0 helpful votes
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As usual there was a fairly decent selection and fair pricing. Product shipped quickly and arrived one day late by fault of the carrier. That was the first time for a delay during shipping but it also seems somewhat common that the carrier marks it "delivered" and it magically shows up the next day.

Date of experience: July 25, 2025
California
1 review
0 helpful votes
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Good
August 4, 2025

Good good good good good Good good good good good Good good good good good Good good good good good

Date of experience: July 25, 2025
California
1 review
0 helpful votes
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Easy Ordering
August 4, 2025
Updated review

Fast free shipping. Customer reviews to help you decide to purchase.

Date of experience: July 24, 2025

Easy order, free shipping
July 12, 2025
Previous review

Easy order, free shipping.

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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Very helpful
August 4, 2025

The sales people were very helpful. And the return was pretty effortless.

Date of experience: July 24, 2025
California
1 review
0 helpful votes
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Best service
August 4, 2025

Great service fast delivery! Amazing customer service!

Date of experience: July 24, 2025
California
1 review
0 helpful votes
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MITCH AND VICKY ARE AMAZING
August 4, 2025

Mitch and Vicky both spent so much time with me, helping me, measuring me, guiding me. Absolutely amazing experience. I am new to bikelife and ended up making some mistakes along the way with my gear purchasing online — I cannot thank these 2 wonderful people enough! Instead of being grumpy about all my returns, they were so amazingly kind and patient with me. They both certainly went ABOVE & BEYOND. And finally I was able to get some gear that actually fit! I was treated like a friend/family and left so HAPPY… I hope they are properly rewarded for all their hard work and remarkable customer service! Bc These 2 are absolute GEMS 💎 & the gear is very nice too :)

Date of experience: July 24, 2025
Brazil
1 review
0 helpful votes
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Up
August 3, 2025

Site muito fácil de usar e preços justos. Produtos excelentes.

Date of experience: July 24, 2025
Utah
1 review
0 helpful votes
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Sure whatever
August 3, 2025

Got some stuff I needed delivered to me and they were delivered

Date of experience: July 24, 2025
Minnesota
1 review
0 helpful votes
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Customer service
August 3, 2025

The first time I went to pick up the shoes 2 men were very happy and enthusiastic. But the second time I came, the woman seemed very uncomfortable when talking to me. I said the recipient's name but she was very annoyed when asking "which shoes?", "give me number order". And I tried the shoes. I was waiting for her while she was talking on the phone. I feel so sad when being treated like that

Date of experience: July 24, 2025
Kimberly E. CycleGear Rep
8 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Wisconsin
1 review
0 helpful votes
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Delivery date changes
August 3, 2025
Updated review

The delivery date on this order was all over the board, FedEx stated one delivery date, but the package never was delivered, then they had another date listed, but that changed as well.
So bottom line is the tracking you receive from FedEx/Cycle/Gear is unreliable.

Date of experience: July 24, 2025

Easy and convenient
July 23, 2025
Previous review

Easy and convenient.

Date of experience: July 13, 2025