Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The sales person was amazing! Was patient and did everything possible to make sure the transaction was smooth and that I got the very best deal possible. I would highly recommend, great sales, staff, and support team.
Excellent. Easy to use website for motorcycle accessories and bike parts.
Awesome store with great shipping service. Huge selection of gear and parts.
Although I had hoped the Shoei cheek pads I needed would be in stock, the store ordered them for me and took the time to show me how to install.
Everything went well, he's very helpful and spends time w/ me so I can choose the right gear
It's always great shopping from you guys
Knew exactly how to help me and my order of tires came in the mail within 3 days
The product was fine and ordering it went fine. But i bought next day shipping and it got delayed for another week. Definitely not great overall
Great except no one at the store bothered to call me or email that the order, which I placed at the store, had arrived. I checked my order online and it showed as arrived at the store some 4 days prior. I arrived to pickup the order, $1,550, no apologies about no contact and just seemed not too interested in the fact that no contact had been made
Bought a guardian bell for my significant order the moment it came back to stock online and had it shipped to my local store for pickup. When i got to the store, the packaging was all destroyed and the bell itself was damaged. It either looked as if it was already used or it was poor delivery. Luckily, there was another product of the same one in store that the associates replaced with mine.
Very good company and I will use this company for all my cycle gear. Prices are great also.
Needed a different windscreen for my Triumph. Saw that Puig makes one and Cyclegear carries them. Easy to find and order on the website. Even ordered a blemished one to save a little money.
Easy to shop. I do wish they offered more products/brands..
Easy to find what I was looking for on the site. Great prices and delivered fast so I can enjoy it on my recent rides!
I was disappointed the battery went dead in about 10 months and very happy the battery was replaced with zero charge to me including shipping. The replacement battery was poorly packaged with one sheet of thin bubble wrap around it and knocking around loose in a large box.
Fast delivery and good prices with the best selection. Great new gloves
Fue muy fácil, la entrega está uno dentro de los tiempos comprometidos y los productos estaban perfectos
Service was great. As usual and they did their best to clear up a problem we were having with the Sena 50s purchased from them. Difficulty getting full group patched in on mesh intercom. It's brought my faith in Sena down. Thinking of switching to Cardo.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.

