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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
8,001
quality
11,296
This company responds to reviews on average within 4 days

Instant Feedback

32,857 reviews

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Georgia
1 review
0 helpful votes
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Excellent buying experience
August 7, 2025

The sales person was amazing! Was patient and did everything possible to make sure the transaction was smooth and that I got the very best deal possible. I would highly recommend, great sales, staff, and support team.

Date of experience: July 27, 2025
Canada
1 review
0 helpful votes
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Excellent. Easy to use website for motorcycle accessories and bike parts.

Date of experience: July 27, 2025
Michigan
1 review
0 helpful votes
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Great Service and Shipping Speed
August 6, 2025

Awesome store with great shipping service. Huge selection of gear and parts.

Date of experience: July 27, 2025
California
1 review
0 helpful votes
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Although I had hoped the Shoei cheek pads I needed would be in stock, the store ordered them for me and took the time to show me how to install.

Date of experience: July 17, 2025
California
2 reviews
0 helpful votes
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Elbow and knee guards
August 6, 2025
Updated review

Everything went well, he's very helpful and spends time w/ me so I can choose the right gear

Date of experience: July 27, 2025

It's always great shopping from you guys
July 13, 2025
Previous review

It's always great shopping from you guys

Date of experience: July 2, 2025
Ohio
1 review
0 helpful votes
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Amazing and efficient
August 6, 2025

Knew exactly how to help me and my order of tires came in the mail within 3 days

Date of experience: July 27, 2025
Arizona
1 review
0 helpful votes
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Not a great start
August 6, 2025

The product was fine and ordering it went fine. But i bought next day shipping and it got delayed for another week. Definitely not great overall

Date of experience: July 14, 2025
California
1 review
0 helpful votes
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Helite Turtle 2 vests
August 6, 2025

Great except no one at the store bothered to call me or email that the order, which I placed at the store, had arrived. I checked my order online and it showed as arrived at the store some 4 days prior. I arrived to pickup the order, $1,550, no apologies about no contact and just seemed not too interested in the fact that no contact had been made

Date of experience: July 22, 2025
New York
1 review
0 helpful votes
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Delivery
August 6, 2025

Bought a guardian bell for my significant order the moment it came back to stock online and had it shipped to my local store for pickup. When i got to the store, the packaging was all destroyed and the bell itself was damaged. It either looked as if it was already used or it was poor delivery. Luckily, there was another product of the same one in store that the associates replaced with mine.

Date of experience: July 22, 2025
Alabama
1 review
0 helpful votes
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Great company
August 6, 2025

Very good company and I will use this company for all my cycle gear. Prices are great also.

Date of experience: July 27, 2025
Minnesota
1 review
0 helpful votes
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Easy parts order
August 6, 2025

Ok fast parts delivery good customer service close by for pickup

Date of experience: July 26, 2025
New York
1 review
0 helpful votes
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Cut
August 6, 2025

Overall the experience with your company was a positive one

Date of experience: July 26, 2025
Washington
1 review
0 helpful votes
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Trident Windscreen
August 6, 2025
Updated review

Needed a different windscreen for my Triumph. Saw that Puig makes one and Cyclegear carries them. Easy to find and order on the website. Even ordered a blemished one to save a little money.

Date of experience: July 26, 2025

Easy to find you item and order
June 21, 2025
Previous review

Easy to find you item and order.

Date of experience: June 11, 2025
Washington
1 review
0 helpful votes
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Only place to shop
August 6, 2025
Updated review

Easy to shop. I do wish they offered more products/brands..

Date of experience: July 26, 2025

Easy and convenient
July 25, 2025
Previous review

Easy and convenient

Date of experience: July 15, 2025
Connecticut
1 review
0 helpful votes
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Bilt Bluetooth Helmet
August 5, 2025

Easy to find what I was looking for on the site. Great prices and delivered fast so I can enjoy it on my recent rides!

Date of experience: July 26, 2025
South Carolina
1 review
0 helpful votes
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Replacement of battery under warranty
August 5, 2025
Updated review

I was disappointed the battery went dead in about 10 months and very happy the battery was replaced with zero charge to me including shipping. The replacement battery was poorly packaged with one sheet of thin bubble wrap around it and knocking around loose in a large box.

Date of experience: July 26, 2025

Everything worked
September 18, 2024
Previous review

Everything worked

Date of experience: September 8, 2024
Virginia
1 review
0 helpful votes
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Repeat customer
August 5, 2025

Fast delivery and good prices with the best selection. Great new gloves

Date of experience: July 26, 2025
California
1 review
0 helpful votes
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Good
August 5, 2025

My online experience was as expected. The store employee was excellent, courteous, helpful, and timely

Date of experience: July 26, 2025
Massachusetts
1 review
0 helpful votes
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Funcionó todo a la perfección
August 5, 2025

Fue muy fácil, la entrega está uno dentro de los tiempos comprometidos y los productos estaban perfectos

Date of experience: July 26, 2025
Michigan
1 review
0 helpful votes
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Cycle gear tire purchase.
August 5, 2025

Service was great. As usual and they did their best to clear up a problem we were having with the Sena 50s purchased from them. Difficulty getting full group patched in on mesh intercom. It's brought my faith in Sena down. Thinking of switching to Cardo.

Date of experience: July 26, 2025