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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,092
quality
11,386
This company responds to reviews on average within 4 days

Instant Feedback

33,133 reviews

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California
1 review
0 helpful votes
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Very helpful service!
October 8, 2023

Caleb at the rancho store was very helpful and boots shipped quickly to my house

Date of experience: October 8, 2023
Ohio
1 review
0 helpful votes
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Fog Free and Bluetooth
October 8, 2023

The staff was very informative and explained everything thoroughly.

Date of experience: October 8, 2023
California
1 review
0 helpful votes
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Great experience!
October 9, 2023

Great, the staff is friendly and professional. I will recommend Cycle Gear to everyone!

Date of experience: October 8, 2023
Oklahoma
1 review
0 helpful votes
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Great Salesman!
October 8, 2023

Mikey Swift sold me an AGV K3. He actually suggested I try on his personal K3, for size. I spent 20 years in the powersports industry, and wish I had more like him working for me. He went above and beyond to make me a happy camper. Give that man a raise!

Date of experience: October 8, 2023
Washington
1 review
0 helpful votes
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Online order/in store pickup
October 8, 2023

Awesome and helpful staff. I'm a new rider and felt right at home.

Date of experience: October 8, 2023
Florida
1 review
0 helpful votes
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Helmet
October 8, 2023

Good, nice selection of lids. Variety of lids.
////////////

Date of experience: October 8, 2023
Missouri
1 review
0 helpful votes
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Love
October 8, 2023

Every single time I shop at cycle gear it's amazing friendly eager to help and just an amazing team throughout thank you Little Rock cycle gear

Date of experience: October 7, 2023
California
1 review
0 helpful votes
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SCHUBERTH C5 Purchased
October 8, 2023

The staff were very knowledgeable and helpful.
I appreciated the level of support in choosing a helmet.

Date of experience: October 7, 2023
Texas
1 review
0 helpful votes
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Great
October 8, 2023

Great- outstanding arrived in time for trip fits perfect

Date of experience: October 7, 2023
Illinois
1 review
0 helpful votes
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Got this within a couple days of ordering and I'm really happy with purchase! The only weird thing is I ordered two items and both came in different packages and separate days but overall still a great experience

Date of experience: October 7, 2023
California
1 review
0 helpful votes
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Perfect, the real deal!
October 8, 2023

Went to these folks, very professional and cut through the chase the first time around, thanks Cycle Gear!

Date of experience: October 7, 2023
Pennsylvania
2 reviews
0 helpful votes
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Easy to order what I need
October 8, 2023

I ordered a helmet. It was as described and came quickly. I like the fact if I have an issue with my purchase I have an actual store to return it to in person.

Date of experience: October 7, 2023
North Carolina
1 review
0 helpful votes
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I get way too much email from Cycle Gear. And embedding a tracking image in every image on the email means I can't even read the email if I disable tracking, so what's even the point of receiving them?

Date of experience: October 7, 2023
North Carolina
1 review
0 helpful votes
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Best experience with buying gear
October 9, 2023

Absolutely the best experience with buying gear for my bikes. Big thanks to Joe for his help and knowledge!

Date of experience: October 7, 2023
Florida
1 review
0 helpful votes
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Very good vendor.
October 7, 2023

Easy to order. Quick delivery. However, I was disappointed with the tank bag I purchased.

Date of experience: October 7, 2023
Utah
1 review
0 helpful votes
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Dakota13
October 7, 2023

Very good in store experience, ordered something online that didn't fit.

Date of experience: October 7, 2023
Florida
1 review
0 helpful votes
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New Rider Gear
October 7, 2023

Luis at the Orlando location was super helpful! He walked me through what I need as a new rider and made me comfortable. Very excited to start riding!

Date of experience: October 7, 2023
North Carolina
2 reviews
0 helpful votes
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Product appeared in the jacket has expected. It showed up in a timely fashion, within a couple days.

Date of experience: October 7, 2023
California
1 review
0 helpful votes
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Tire
October 7, 2023

Tire came in timeframe stated. Friendly helpful staff on phone and in person

Date of experience: October 7, 2023
Virginia
1 review
0 helpful votes
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Satisfied shopper
October 7, 2023

I am satisfied with the shopping experience personal helpful..

Date of experience: October 7, 2023