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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
14
shipping
8,174
quality
11,468
This company responds to reviews on average within 4 days

Instant Feedback

33,409 reviews

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Indiana
1 review
0 helpful votes
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Helpful recommendations
October 15, 2023

Representative helped me find the right tires for me at a good cost. Received quickly

Date of experience: October 15, 2023
Virginia
1 review
0 helpful votes
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A Wonderful Shopping Experience
October 14, 2023

I was extremely pleased with the fast and convenient service.

Date of experience: October 14, 2023
Texas
1 review
0 helpful votes
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The guy that helped me in store was super helpful.

Date of experience: October 14, 2023
California
1 review
0 helpful votes
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Customer experience
October 14, 2023

Store employee also assisted me to check my size. Really helpful. If I can try it one with the same brand helmet in the store, that will be perfect. When I try it on at store, there is no any inventory of HJC helmet available. Because the design of each brand is slightly different, the level of comfortable is also different to different user. This helmet is not very fit to me but the overall of the product is good with promotion price.

Date of experience: October 14, 2023
Idaho
1 review
0 helpful votes
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The helmet didn't fit correctly
October 14, 2023

I picked up the helmet last night, and had the best customer service from a fella named Eric. He was new, learning the computer system, and did a fantastic job. I got home, and the helmet looks cool, but it just didn't fit my backpacks head correctly. She will be deciding on a different helmet.

Date of experience: October 14, 2023
Arizona
1 review
0 helpful votes
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I bought tires
October 14, 2023

The tires arrived 2 days apart from eachother despite the shipping info at time of checkout saying they would arrive together. Tires were still received in a timely fashion, hence the 5 star rating.

Date of experience: October 13, 2023
Virginia
1 review
0 helpful votes
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Very good
October 14, 2023

I had a very good and easy shopping experience with cycle gear, definitely recommend

Date of experience: October 13, 2023
Missouri
3 reviews
0 helpful votes
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CRF1100L AltRider skid plate
October 13, 2023

I saw a couple of YouTube videos about this skid plate installation. In both cases two of the four rear holes did not line up. I left the mount supplied with the kit loose and all bolts/screws linger up perfectly, then I tightened the mount bolts. I had to bend the skid plat on the left rear to allow space for the Honda OEM engine guards, but I did it with ease. It is a fantastic skid plate. I feel confident it will give me all the protection I need!

Date of experience: October 13, 2023
Indiana
1 review
0 helpful votes
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The staff is helpful and kind to everyone. Not only if you've been riding for years, or a newbie like me. They will actually work with you and give you suggestions and options. They treat you like a human being and not just another number walking through the door. I've received exceptional customer service every time I do there. Cycle gear is pretty much the chic-fil-a of motorcycles.

Date of experience: October 13, 2023
Ohio
1 review
0 helpful votes
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Motorcycle accessories
October 13, 2023

Great selection and fast delivery. Price was comparable to other but have location near me.

Date of experience: October 13, 2023
California
1 review
0 helpful votes
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The new Redwood City Store where Joel/Mike and their crew are like friends when I go into a local bar or restaurant….I am greeted from the second my foot touches the showroom and from afar I feel like Norm from Cheers…It's not like welcome in but,'hey buddy how are things?' It's not salesman to customer instead it's a social friend experience….Attention to details are one thing but like a real friend follow up I get a callback because Joel knowing the importance telling me he looked further into my needs saying the rear brake pads are the same as the fronts and says he can get them from the warehouse in 3 days…..

Date of experience: October 12, 2023
Arizona
1 review
0 helpful votes
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Everything good
October 13, 2023

Got what I needed not a talker just trying to finish this questionaire

Date of experience: October 12, 2023
California
2 reviews
0 helpful votes
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Bearings
October 12, 2023

Arrived on time, no issues, the install process was easy and straight forward

Date of experience: October 12, 2023
Arizona
1 review
0 helpful votes
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Item delivered as promised
October 11, 2023

Needed some new riding boots saw them from cycle gear and purchased

Date of experience: October 11, 2023
Wisconsin
1 review
0 helpful votes
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Brookfield
October 11, 2023

Ladies were super helpful picking out the proper helmet for me.

Date of experience: October 11, 2023
Texas
1 review
0 helpful votes
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Great Fast Service
October 11, 2023

Very high quality parts, fast shipping, good customer service

Date of experience: October 11, 2023
Nevada
1 review
0 helpful votes
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Great customer service
October 11, 2023
Updated review

East to use website with great selection and customer service.

Date of experience: October 11, 2023

Gave my email for another extra 15%off and it wasn't...
October 11, 2023
Previous review

Gave my email for another extra 15%off and it wasn't applied fell like I gave my info for no reason

Date of experience: October 9, 2023
Virginia
2 reviews
0 helpful votes
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High quality
October 11, 2023

Fits real nice for my hand size. Finger length was perfect for me as opposed to most Alpinestars gloves I've tried on.

Date of experience: October 11, 2023
California
1 review
0 helpful votes
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Best place for all bike accessories
October 11, 2023
Updated review

Everything you want on one website
Quick efficient and priced right
Deals so good, you'll think it's your birthday‼

Date of experience: October 11, 2023

Quick and easy
October 3, 2023
Previous review

Quick and easy

Date of experience: October 3, 2023
Texas
1 review
0 helpful votes
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Jacket
October 11, 2023

Ordered a bike jacket with a waterproof liner in it. Jacket came in, was very obviously returned by someone else. Waterproof liner was missing. HOWEVER, customer service was extremely nice and helpful, exchanged jacket in just two days, and I got a nice, brand new one.

Date of experience: October 10, 2023