On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Customer service reached out to let me know they had resolved an issue in the warehouse with my order that I wasn't aware of. Product arrived couple of days later in good shape.
Had a face shield I ordered and shipped to nearest store. Came on time, walked in the store and walked right out all done in less than 5 minutes.
I went into the actual store. It was NYE and the staff was awesome! They were not only informative and got me exactly what I needed, but they were very cool. I'll definitely be a repeat customer! Not to mention the price was great, even compared to Amazon...
Easy to order, shows up in a timley manner, can't ask for a better experience
Ordered and received my items in a timely manner. Thanks!
Great experience great customer service experience
Everything was great and delivered on time… and fast.
Sales representative very helpful. Tried on 7 or 8 helmets for fit and style. Overall very satisfied.
Very helpful nice staff, it took me a while to figure out what kind of helmet I wanted. They didn't seem like they were in a hurry for me to buy something and get out, they even helped install my headsets for my son and I.
It was a great to work with the people in the shop they took care of me
The items were received fairly quickly. I really appreciated that you didn't beat me up on the shipping. Most companies charge an exorbitant amount for shipping. You guys rock! You will be my go-to when I'm shopping and I'll also recommend you to others!
The sales person was very helpful and i enjoy supporting this local business
It fits perfect, great for riding those days where the sun is out but the air is still a lil cool. Or for days where it's about 30F and the sun is out. Love this jacket
Great easy get handled, needed something different from what I purchased ordered a Shoie instead and it is exactly what I need, the best quality for a helmet
Everything was smooth and easy, went and was able to pick up item without any issues!
I got the kit I needed with no issues, decent price and it works well.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members