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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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They helped me size my helmet and order a pin lock. Thanks much!
Sales rep in the store was very helpful in selecting the jacket for my needs.
I went into the store and ordered a helmet. After try a few helmets on I showed him a picture of the helmet I wanted, including item number. I thought was getting an all Black Scorpion helmet, however i received a Black and Grey printed one. This helmet was also $20 more than original one I asked for.
The helmet was a great color and a perfect fit for my 11 year old daughter
Received a birthday voucher, used to ship free to a store. Can't complain.
Ship times were not accurate in accordance to what the website said.
Great customer service and assistance in answering our questions so we made the right purchase for us. Appreciate their help.
After putting in my current address on cycle gear website and finding out PayPal issued old incorrect address I immediately contacted cycle gear and was promised and told to be rest assured they would intercept my $1000 item. After zero notification from cycle gear letting me know they actually did not intercept my package was left at the door of old address! I was simply told by cycle gear after the fact " we failed to intercept and there is nothing they can or are willing to do" I was certain my pkg would be stolen soo I rushed driving erratically to get to that address. I was fortunate enough to see the pkg at that door soo I got it but I swear I aged by 5yrs from the stress of the situation. Ultimately it was PayPal's initial damage However cycle gear is particularly disingenuous about there help and or service! Just wasn't helpful at all. I will never order from this company again!
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] and reference this review. Please include further details regarding your shopping experience/issue
Customer service reached out to let me know they had resolved an issue in the warehouse with my order that I wasn't aware of. Product arrived couple of days later in good shape.
Had a face shield I ordered and shipped to nearest store. Came on time, walked in the store and walked right out all done in less than 5 minutes.
I went into the actual store. It was NYE and the staff was awesome! They were not only informative and got me exactly what I needed, but they were very cool. I'll definitely be a repeat customer! Not to mention the price was great, even compared to Amazon...
Easy to order, shows up in a timley manner, can't ask for a better experience
Ordered and received my items in a timely manner. Thanks!
Great experience great customer service experience
Everything was great and delivered on time… and fast.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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