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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,228
quality
11,522
This company responds to reviews on average within 4 days

Instant Feedback

33,546 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Competent
February 14, 2024

As always the staff is knowledgeable, helpful, and friendly. And the merchandise is top quality.

Date of experience: February 14, 2024
Texas
1 review
0 helpful votes
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Slayco kneepads
February 14, 2024

They are nice. But are built smaller in size. So I got a large.

Date of experience: February 14, 2024
Oregon
1 review
0 helpful votes
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Shipping was fast
February 14, 2024

Shipped right away to my doorstep the following week.

Date of experience: February 14, 2024
Mexico
1 review
0 helpful votes
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Please don't spam email so much! Excessive spam may result in no further orders

Date of experience: February 14, 2024
North Carolina
1 review
0 helpful votes
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None
February 14, 2024

I had a good experience with my perches no problem's thinks.

Date of experience: February 14, 2024
Massachusetts
2 reviews
0 helpful votes
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Revit Jacket runs quite small but is well made.
February 14, 2024
Updated review

I ordered a 38. I'm 5'4", 110 lbs and will not be able to wear layers under this jacket. The quality and construction seem excellent.

Date of experience: February 14, 2024

Easily navigable site
January 22, 2024
Previous review

Easily navigable site -- great to see what is and isn't actually available early on in the ordering process.

Date of experience: January 22, 2024
New York
1 review
0 helpful votes
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The Folks at Cycle Gear Were Great!
February 14, 2024

They helped me size my helmet and order a pin lock. Thanks much!

Date of experience: February 14, 2024
California
1 review
0 helpful votes
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Happy
February 14, 2024

The in store customer service was great. They helped me pick the perfect helmet for my price range. Super happy!

Date of experience: February 14, 2024
Texas
1 review
0 helpful votes
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In store order for a jacket
February 14, 2024

Sales rep in the store was very helpful in selecting the jacket for my needs.

Date of experience: February 14, 2024
Nevada
1 review
0 helpful votes
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Response
February 14, 2024

I have been doing business with CycleGear for 20 plus years

Date of experience: February 14, 2024
North Carolina
1 review
0 helpful votes
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Wrong Product
February 14, 2024

I went into the store and ordered a helmet. After try a few helmets on I showed him a picture of the helmet I wanted, including item number. I thought was getting an all Black Scorpion helmet, however i received a Black and Grey printed one. This helmet was also $20 more than original one I asked for.

Date of experience: February 14, 2024
North Carolina
1 review
0 helpful votes
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Great helmet
February 14, 2024

The helmet was a great color and a perfect fit for my 11 year old daughter

Date of experience: February 14, 2024
Michigan
1 review
0 helpful votes
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Facts
February 14, 2024

Fast shipping, great price, and item (helmet) was as advertised. I'll be buying from here again.

Date of experience: February 14, 2024
Illinois
1 review
0 helpful votes
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Received a birthday voucher, used to ship free to a store. Can't complain.

Date of experience: February 14, 2024
New York
1 review
0 helpful votes
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Virginia is the best!
February 14, 2024

Kicked $#*! as always! Every person is amazing to deal with.

Date of experience: February 14, 2024
Arizona
1 review
0 helpful votes
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Ship times were not accurate in accordance to what the website said.

Date of experience: February 14, 2024
Kimberly E. — CycleGear Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Utah
1 review
0 helpful votes
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Great customer service and assistance!
February 14, 2024

Great customer service and assistance in answering our questions so we made the right purchase for us. Appreciate their help.

Date of experience: February 14, 2024
North Carolina
1 review
0 helpful votes
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Never again!
February 15, 2024

After putting in my current address on cycle gear website and finding out PayPal issued old incorrect address I immediately contacted cycle gear and was promised and told to be rest assured they would intercept my $1000 item. After zero notification from cycle gear letting me know they actually did not intercept my package was left at the door of old address! I was simply told by cycle gear after the fact " we failed to intercept and there is nothing they can or are willing to do" I was certain my pkg would be stolen soo I rushed driving erratically to get to that address. I was fortunate enough to see the pkg at that door soo I got it but I swear I aged by 5yrs from the stress of the situation. Ultimately it was PayPal's initial damage However cycle gear is particularly disingenuous about there help and or service! Just wasn't helpful at all. I will never order from this company again!

Date of experience: February 14, 2024
Kimberly E. — CycleGear Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] and reference this review. Please include further details regarding your shopping experience/issue

Massachusetts
1 review
0 helpful votes
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Tires
February 14, 2024

Would use Cycle Gear again. Customer service was awesome!

Date of experience: February 14, 2024
Georgia
1 review
0 helpful votes
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Good Customer Service
February 14, 2024

Customer service reached out to let me know they had resolved an issue in the warehouse with my order that I wasn't aware of. Product arrived couple of days later in good shape.

Date of experience: February 14, 2024