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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,231
value
14
shipping
8,070
quality
11,364
This company responds to reviews on average within 4 days

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33,062 reviews

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Texas
1 review
0 helpful votes
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Great experience.
February 23, 2024

Tires delivered quickly and seem to be in good condition.

Date of experience: February 23, 2024
Oregon
1 review
0 helpful votes
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Easy and fast
February 23, 2024

I had seen a pair of boots that I wanted and it wasn't in stock but easy to order and get delivered right to my door

Date of experience: February 23, 2024
Florida
1 review
0 helpful votes
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Professional and very helpful!
February 22, 2024

Excellent and the store employees in Vegas are excellent as well. I had a great shopping experience - something that is pretty rare these days. Thank you Cycle Gear!

Date of experience: February 22, 2024
Pennsylvania
1 review
0 helpful votes
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Great customer service!
February 22, 2024

Great service! Friendly and on time. Easy to track package and received email alerts.

Date of experience: February 22, 2024
Texas
1 review
0 helpful votes
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Purchasing a new Helment
February 22, 2024

Sales representative was really helpful and knowledgeable about all the Helmet's. She took time to make sure I picked the right helmet for my head shape and size..

Date of experience: February 22, 2024
Texas
1 review
0 helpful votes
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Motorcycle rear tire
February 22, 2024

The staff was super helpful and the shipping was extremely fast, it only took about 48 hours and I was back on my bike again

Date of experience: February 21, 2024
Missouri
1 review
0 helpful votes
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Everything is great.
February 22, 2024

Going good so far, there was a mishap in the tracking. But it's all good.

Date of experience: February 21, 2024
California
1 review
0 helpful votes
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Great location
February 22, 2024

Always great service at this location.manager runs a tight ship.

Date of experience: February 21, 2024
Washington
1 review
0 helpful votes
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Rear tire replacement
February 22, 2024

The shop was able to install my new rear tire on the spot, saved me a bunch of time and money.
THanks

Date of experience: February 21, 2024
California
1 review
0 helpful votes
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Free shipping makes the difference.
February 21, 2024

Great tire pricing and free shipping if picked up in store.

Date of experience: February 21, 2024
California
1 review
0 helpful votes
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Experience with purchase.
February 21, 2024

I got exactly what I order fast than I thought I would. I'll definitely be coming back for more gear and assecories.

Date of experience: February 21, 2024
Florida
1 review
0 helpful votes
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Shoei rf1400
February 21, 2024

Lots of help sizing up and ordering through the store

Date of experience: February 21, 2024
Ohio
1 review
0 helpful votes
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I like the Allison Park Cycle Gear.
February 21, 2024

I like Alec and his Crew. Very knowledgeable of the products they sale. I am a very picky customer with my motorcycle protection gear. Alec and his Crew at the Allison Park Cycle gear were patient with me and the problem I was having with the purchase of my new helmet. I drive 1 1/2 hours to get to the Allison Park Cycle gear cause the service is good there.

Date of experience: February 20, 2024
Connecticut
1 review
0 helpful votes
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The people knew exactly what I needed and got it for me quickly.

Date of experience: February 20, 2024
Florida
1 review
0 helpful votes
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February 20, 2024

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Date of experience: February 20, 2024
Florida
1 review
0 helpful votes
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Great
February 20, 2024

Very happy with the jacket, seems kinda cheap that the back pad isn't included for the price. The recommended one on cycle gear can be found for half the price on Amazon.

Date of experience: February 20, 2024
Missouri
1 review
0 helpful votes
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Awesome
February 20, 2024

Cycle gear has everything I need. I'm not just saying this. They literally have the best jackets and helmets, and I love their shoe selection. 11/10 definitely recommending this place to anyone who wants to ride.

Date of experience: February 19, 2024
Missouri
1 review
0 helpful votes
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The Shoei modular helmet for our long distance riding is necessary. Not too close to face, place glasses easily on face (there is space), and ease of adding blue tooth communicator is great.

Date of experience: February 19, 2024
Florida
1 review
0 helpful votes
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Always a good experience
February 19, 2024

I've had nothing but a good experience. Ordering online. Getting my things fast and in a timely matter.

Date of experience: February 18, 2024
Florida
1 review
0 helpful votes
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Nice products good quality! I absolutely love the color and it was kind of snug at first but overall great fit!

Date of experience: February 18, 2024