On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Order was placed in the store by an employee, He gave me the discounts and applied my giftcard rewards
The boots I ordered were to big and now I have to return them
Store representative was very knowledgeable, helpful, and courteous. Extremely well prepared on how to place the order and arrange for its delivery. Actually received the product sooner than what was anticipated. Very pleased.
Cycle gear consistently carries larger sizes of gear often in stores making it much easier to shop and find what fits me.
I'm a big guy and your site makes it easy to search for big sizes.
Great price for the quality of the gloves I ordered. Was delivered fairly quick. The membership is definitely the way to go if you're new to biking, and plan on ordering a lot.
The prices at cycle gear are great and they provide good communication and fast shipping time, I had entered my vehicle make, year, and model and was sad to find out the chain they claimed to be compatible with my Yamaha r7 was way to big, I was not educated enough on the product, I trusted cycle gears vehicle fitment filter to find the right size, I ended up braking the chain trying to get rid of some links only to realize I had permanently damaged it and would have to then buy a new one, I take credit to my mistake, I should have read more or taken the bike to a shop but I certainly wish the websites fitment filter was more accurate to my bike spec.
The only reason I knew that I could pick up my order was because I tracked the package to see that it had been delivered to my local store 2 days prior.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Store didn't have what I needed in stock so I ordered and picked up at the store without paying shipping.
I ordered some items online, to my local cycle gear location. I received a text when my items arrived, and it was very easy/straightforward to pick up from in the store.
Love this store the knowledgeable team is always there with great advice and are quick to offer solutions. Love coming to the stores!
Credit card machines would not accept my card to issue a refund. Clerk ended up offering to leave the charge in place and ship me the correct battery, which I agreed.
Had what I needed in stock, quick. Check out good job.
I got the helmet and unpacked it. Is a little tight, but I think it will fit better once I wear it for a few times.
All new things need to be broken in.
My only complaint is the shield is scratched up.
It would have been nice to get a pristine shield.
Great shopping experience, delivered on time and super job by the people at the store. Ended up buying more stuff there. Love my yearly CycleGear visit in Las Vegas.
Great looking and high quality helmet for a fair price. Very satisfied with my purchase!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are truly sorry you had this issue. For future purchases please note If the item does not state it fits your specific bike when searching then it is not a direct fit. Is a Universal fit items like the chain you ordered will state in the firment tab "This is a universal fit part; it may or may not fit without modification." If you are ever unsure or need assistance in choosing an item Please reach out to us at [email protected] or give us a call at1-800-292-5343.