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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,235
value
14
shipping
8,122
quality
11,416
This company responds to reviews on average within 4 days

Instant Feedback

33,219 reviews

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Pennsylvania
1 review
0 helpful votes
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Shopping experience at King of Prussia was superb - highly recommended! This order was supposed to be shipped to home address - software glitch resulted in helmet being shipped to store…not a big deal in this case.

Date of experience: April 23, 2024
Arizona
1 review
0 helpful votes
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Cool product, it works!
May 7, 2024

The shield works well, i was hoping it would get darker, but i can always drop the built in visor.

Date of experience: April 23, 2024
Minnesota
1 review
0 helpful votes
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Rear tire
May 7, 2024

Cycle gear staff was very helpful in ordering and installing new tire on my Ducati

Date of experience: April 23, 2024
Illinois
1 review
0 helpful votes
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Though the cycle gear I went to didn't have my shoes in stock, they were very professional on helping me figure out the proper size to get and helped me order my shoes right to my house! The shoes I bought are the dainese atipica air 2 btw

Date of experience: April 23, 2024
North Carolina
1 review
0 helpful votes
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Great Experience, got exactly what I needed in a great timely manner.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Purchased tires
May 7, 2024

Shipping time was not 2- 5 days. It took 48 hrs for items to get shipped after purchase. Had multiple unknown delays in shipping. One excuse was weather on a sunny day. Took 10 days to arrive. Will only buy items in stock, or maybe a store transfer in the future.

Date of experience: April 23, 2024
Kimberly E. — CycleGear Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Illinois
1 review
0 helpful votes
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Strada 3
May 7, 2024

Quiet helmet for the price. Next to no wind when to visor is locked. Only hear the pipes on the bike for the most part. Good field of view.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Helmets
May 7, 2024
Updated review

Went to cycle gear, scarlet was amazing helped find the perfect fit helmet.

Date of experience: April 23, 2024

Easy breezy
October 10, 2023
Previous review

Easy breezy

Date of experience: October 10, 2023
Wisconsin
1 review
0 helpful votes
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Awesome Helmet
May 7, 2024

I was skeptical of how my new LS2 helmet would be. I hadn't seen one in the store and had to order it online, sight unseen. It arrived quickly to my local store and was perfect. The latest safety ratings and features, a light weight, drop down sun visor, and ALL below $200!

Date of experience: April 23, 2024
California
2 reviews
0 helpful votes
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New Biker
May 7, 2024

When it comes to motorcycle parts, I don't know much. In my experience, the parts guys are knowledgeable and haven't tried to finesse BS answers into sounding right. When they haven't been able to help,they've pointed me in the Right direction. That helps a guys like me how knows little about bikes. So far they've been spot on.

Date of experience: April 23, 2024
Tennessee
1 review
0 helpful votes
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I ordered a chin curtain for my helmet and could not figure out how to properly install it into my helmet at the store. The employee offered to do it for me and even cleaned up the wiring for my com system.

Date of experience: April 23, 2024
Idaho
1 review
0 helpful votes
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Good service from Chris
May 7, 2024

Prices are good and they are great about answering the phone and responding to questions. If the item I want is not in the store the website is quick to get it in the mail to me or to the store.

Date of experience: April 23, 2024
Mexico
1 review
0 helpful votes
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Trustful and good value
May 7, 2024

Excellent service and inventory no problems whatsoever in every operation i have had with the company

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Great tire, great price!
May 7, 2024

I was a little weary of buying these for my duke but after riding through some rain and sleet I know I made a good decision. I feel every bit comfortable as I did with my metzlers. AT HALF THE COST! Shipping was super fast.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Honda six fifty x r l starter
May 7, 2024

Nice quiet, starter. It was well packaged and ship fast. Thanks!

Date of experience: April 22, 2024
Pennsylvania
1 review
0 helpful votes
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I have ordered from cyclegear several times now and am very satisfied with the quality of parts, tires, and tools i have bought from them. Will definitely recommend to a friend and will use the service again myself too.

Date of experience: April 22, 2024
California
1 review
0 helpful votes
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Delivery was quick and efficient. The employees were able to locate it it swiftly and best of all it kept my package from getting stolen from my apt

Date of experience: April 22, 2024
Oregon
1 review
0 helpful votes
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Hogwerkz headlight
May 7, 2024

Rascal is awesome, I trust her judgement on anything motorcycle related!

Date of experience: April 22, 2024
California
2 reviews
0 helpful votes
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When I needed it the most!
May 7, 2024

Quick and easy, exactly as expected, no problems or hassles

Date of experience: April 22, 2024
Maryland
1 review
0 helpful votes
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Great staff
May 7, 2024

Store clerk help with the ordering and had it shipped to my address.

Date of experience: April 22, 2024