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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
14
shipping
8,174
quality
11,468
This company responds to reviews on average within 4 days

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33,409 reviews

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Washington
1 review
0 helpful votes
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Good Quality Shoe.
May 7, 2024

Great Service I have bought several items never a problem, if size is off you can return with label or just take it to there store.

Date of experience: April 24, 2024
Alaska
1 review
0 helpful votes
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Great!
May 7, 2024

The pants fit great and are true to size. They aren't too long and sit well. They are snug as should be!

Date of experience: April 24, 2024
Georgia
1 review
0 helpful votes
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Good shopping
May 7, 2024

非常高效的服务,良好的口碑与退货制度。邮寄速度与标注一致。货品包装安全可靠。已经持续购买产品多年。线上与线下都有。

Date of experience: April 24, 2024
Washington
2 reviews
0 helpful votes
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Great company
May 7, 2024
Updated review

Anything I have purchased from here is great. Good prices too

Date of experience: April 24, 2024

New gear
December 15, 2023
Previous review

Great products. Fast shipping. Good quality. Would definitely order again from this company. Was easy to order from. And had many options

Date of experience: December 15, 2023
California
1 review
0 helpful votes
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Great crew
May 7, 2024

Arrived 15 minutes before closing. On a Saturday. Both guys working were very helpful and did not not rush me, they made sure I tried on each suggested helmet. The one I decided on was not in stock in my color and we placed an order. Received Tuesday and a perfect fit. Saved at least a Benjamin when compared to a dealer purchase for comparable product.

Date of experience: April 24, 2024
Texas
1 review
0 helpful votes
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Perfect!
May 7, 2024

I absolutely love my helmet and I ordered it in store and the customer service there was incredible! :)

Date of experience: April 24, 2024
Alabama
1 review
0 helpful votes
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Purchased a motorcycle jacket for my daughter. It arrived within a few a days. It was so fast.

Date of experience: April 24, 2024
Pennsylvania
1 review
0 helpful votes
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Quick and easy
May 7, 2024

I needed to find a quad lock case for my Samsung 22 ultra. I was able to get it online, deliver it to the store and get everything else all in less than a week. Love the store and the guys who work there. They are knowledgeable and helped with accessories from quad lock that would work with my bike.

Date of experience: April 24, 2024
Virginia
2 reviews
0 helpful votes
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Jeremy was AWESOME!
May 7, 2024

The selection was amazing! I went specifically to try on helmets. Jeremy was exceptional! Very knowledgeable, intelligent and patient. GREAT JOB!

Date of experience: April 24, 2024
California
2 reviews
0 helpful votes
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Competitive Prices..
May 7, 2024

Ordered online. The staff at cycle gear is easy to work with and very Helpful. They did not have the helmet that I wanted in stock, so I ordered it online from Cycle gear.

Date of experience: April 24, 2024
Indiana
2 reviews
0 helpful votes
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Very quick response
May 7, 2024

Great gear selection. Gloves were great. Numerous name brands.

Date of experience: April 24, 2024
California
1 review
0 helpful votes
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Always excellent
May 7, 2024

Great experience ordering online in my local store

Date of experience: April 24, 2024
Rhode Island
1 review
0 helpful votes
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Tire replacement
May 7, 2024

Good, though 5 days to get tire mounted seemed a little excessive

Date of experience: April 24, 2024
New York
1 review
0 helpful votes
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Great fit
May 7, 2024

It was exactly what the description said and I am very happy with my purchase

Date of experience: April 24, 2024
Ohio
2 reviews
0 helpful votes
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Great customer service.
May 7, 2024

CycleGear is my new go to source for all my Honda AT needs. I unfortunately had to return an item as I made a mistake when I ordered it. The graciously facilitated the return without problem. I appreciate that and will be a regular customer from here on out.

Date of experience: April 24, 2024
Alabama
2 reviews
0 helpful votes
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Great experience
May 7, 2024

No problem finding the product I was looking for, shipping and tracking was provided. I arrived on time. What more could you ask for.

Date of experience: April 24, 2024
Nevada
1 review
0 helpful votes
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Michelin tires ordered
May 7, 2024

The whole store in Rancho Cordova was great, and super helpful with ordering the larger tires size for my daughter's honda navi. They researched a larger size tire before I made it to the store. I was then able to place my order for delivery to my home. Really appreciate everyone at cycle gear, thank you again for the help.

Date of experience: April 24, 2024
South Carolina
1 review
0 helpful votes
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Zero issues
May 7, 2024

The employees are phenomenal and very helpful. No matter how many questions I had, they answered them all and were very patient with me considering I'm a new rider.

Date of experience: April 24, 2024
Illinois
1 review
0 helpful votes
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GREAT!
May 7, 2024

Ordered the tire in store. Came a week later. Everything worked out.

Date of experience: April 24, 2024
Tennessee
1 review
0 helpful votes
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Vest may save my neck
May 7, 2024

Good staff at the store--knew his stuff There was a vest I could try on for size, but it was black, and I wanted hi-viz so it was ordered. Came in quickly with no problem. Who knows? The airbag may save my neck--literally.

Date of experience: April 24, 2024