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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
14
shipping
8,175
quality
11,469
This company responds to reviews on average within 4 days

Instant Feedback

33,412 reviews

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California
2 reviews
0 helpful votes
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Great replacement
May 7, 2024
Updated review

What can we say about legend suspension the name speaks for itself great item fast shipping 100% satisfied

Date of experience: April 25, 2024

5 stars
March 7, 2024
Previous review

Fast shipping tire is of good quality the only thing I didn't like it wasn't in a box it was just Saran wrap my last four tires that I've ordered all came in boxes

Date of experience: March 7, 2024
Mexico
1 review
0 helpful votes
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Excelente
May 7, 2024

Perfecto me atendieron al 100 muy amables y la atención fue del 10

Date of experience: April 25, 2024
Arizona
2 reviews
0 helpful votes
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K-6 visor.
May 7, 2024

I was notified when visors were back in stock. I placed my order and got my new visor in a couple of days. Judt as advertised.

Date of experience: April 25, 2024
Texas
1 review
0 helpful votes
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Satisfied
May 7, 2024

Excellent
They helped me with my needs
Helped me with my exchange

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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No really. I ordered things on their website, a bit later I had them.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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I've been using a medium sized Shoei Neo Cortex 2 for years and after 45 minutes my head would just start to kill me. I finally bit the bullet and ordered a new large. The helmet arrived in the right specification in less than a week. Heart to report the head pain with a large is non-existent!

Date of experience: April 25, 2024
Oregon
1 review
0 helpful votes
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Awesome
May 7, 2024

Great helmet excellent service. Would purchase again.

Date of experience: April 25, 2024
Indiana
1 review
0 helpful votes
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HJC i90
May 7, 2024

Excellent customer service and fast delivery. Love the product great fit thanks to the guys in the store.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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I love your staff!
May 7, 2024

My experience with your staff is always outstanding

Date of experience: April 25, 2024
Florida
1 review
0 helpful votes
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CycleGear had what i needed when other online retailers didnt. Item arrived very quickly. Price was right.
I wish there was a retail store closer to Sarasota area.

Date of experience: April 25, 2024
Texas
2 reviews
0 helpful votes
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I ordered a front tire at the local Cycle Gear in Alpharetta at a competitive comparable price. A few days later, immediately after the arrival confirmation email was sent, they reached out to me first about the tire delivery before I couldn't get to my phone to call them quick enough. I dropped off my wheel and they informed me that, though they had a lot of wheels waiting to get tires mounted, that they would do their best to get it completed same day. Sure enough a few hours later, they called to confirm completion. When picking up the tire I took some time to check out some of the great gear they had in stock and a team member was there to assist with questions, but not overly hovering as to push a purchase like a pesky salesman. All of the staff were friendly, helpful, engaged and enthusiastic, and a clearly fellow motorcyclists. It was overall a refreshing experience that will result in my return business and recommendations to any and all who ask about bike tires, gear or accessories. If you are mechanically capable enough in removing your own wheel to get a tire professionally mounted/balanced, this is the best value/quality option out there.

Date of experience: April 25, 2024
Florida
1 review
0 helpful votes
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CycleGear is always easy shopping, best of all the parts are in stock!

Date of experience: April 25, 2024
Louisiana
1 review
0 helpful votes
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The store did not have what I was looking for in stock, but they were able to order it at the counter and for the same price I would have paid looking it up myself.

Date of experience: April 25, 2024
New York
1 review
0 helpful votes
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Happy Rider...
May 7, 2024
Updated review

The staff at the Colonie NY store are always great, and always happy to provide help and suggestions

Date of experience: April 25, 2024

It's always been very easy to order from cycle gear,...
December 3, 2023
Previous review

It's always been very easy to order from cycle gear, have shipped to a store...it makes for easy return if something isn't correct... :)

Date of experience: December 3, 2023
California
1 review
0 helpful votes
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Pinlock Visor
May 7, 2024

Nice fit, well easy to insert, took about 5 min to put in. I got it in with ease and comfort.

Date of experience: April 25, 2024
Texas
1 review
0 helpful votes
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Sedici Strada 3 Helmet
May 7, 2024

Great customer service at store and great product.

Date of experience: April 25, 2024
Washington
3 reviews
0 helpful votes
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Great Service By Cycle Gear
May 7, 2024

I received the helmet I ordered timely. Unfortunately, the helmet was too small so I had to return it. It was a different brand than I have bought in the past and that was the reason it was too small, Cycle Gear didn't have Large so I am getting a credit.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Fantastic helmet
May 7, 2024

Easy purchase and great price. Nothing else to say

Date of experience: April 25, 2024
Oregon
1 review
0 helpful votes
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Device came faulty
May 7, 2024

I don't believe it is any fault of Cycle Gear. The staff were amazing and kind. But the device seemed to have come faulty and I do wish to refund it.

Date of experience: April 25, 2024
Delaware
1 review
0 helpful votes
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Excellent service
May 7, 2024

Tires were delivered in 2 business days. Well packaged. Also the tire installation service was great at my local CG store in bear DE.

Date of experience: April 25, 2024