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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,247
value
14
shipping
8,255
quality
11,549
This company responds to reviews on average within 4 days

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33,613 reviews

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Massachusetts
2 reviews
0 helpful votes
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Great job
May 16, 2024

Great job green energy and services I like it here I like it here

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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Poor quality control
May 16, 2024

Four items, two problems. The shield won't latch on the helmet because the base plates were installed out of position. Inspector didn't catch it and I've got to return it. Pants were supposed to be 30/32 (waist/inseam) and the inseam isn't even 31"... my socks show. The Merlin boots were good and you can't go wrong with Dixxon.

Date of experience: May 6, 2024
Texas
1 review
0 helpful votes
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Love cycle gear
May 16, 2024

Great service! Even a cycle gear fan for many years now and always satisfied

Date of experience: May 6, 2024
New York
1 review
0 helpful votes
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New tire
May 16, 2024

Rebuilding an old vn750 and got new tires mounted, brought the rims in they didn't have the ones I'd scoped out online but turns out it's such a heavy bike it needed a higher load rated tire anyways so they helped me out with ordering it to the store to mount it. Overall easy and simple

Date of experience: May 6, 2024
Washington
1 review
0 helpful votes
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Great Customer Service
May 16, 2024

I ordered a set of tires to be delivered and installed on my rims at the Tacoma, WA store. One of the tires I ordered was not the optimal size for my bike. Rather than just installing the tire, the tech called me, explained the situation, and suggested the correct tire. We got the best tired ordered and installed. The customer service I received from the staff in the store was great.

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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Alpinestars leather
May 16, 2024

I've never had a problem with cycle gear, in-store or online. The items I ordered arrived on time and in perfect quality. I wouldn't hesitate to order from them again if I need something.

Date of experience: May 6, 2024
Texas
1 review
0 helpful votes
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Pinlock Visor
May 16, 2024

Shipping wasn't bad and good packaging. Pinlock just has a weird color effect where everything looks oily and rainbows.

Date of experience: May 6, 2024
Washington
1 review
0 helpful votes
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Quad lock
May 16, 2024

Shipping took longer than I expected but I was totally satisfied with the products.

Date of experience: May 6, 2024
Arizona
1 review
0 helpful votes
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Overall good experience
May 16, 2024

Helpful, friendly, customer service. Made it easy to order a tire, have it mounted/balanced and pick up. Also offered a tire warranty that I bought. Happy with the tire I bought.

Date of experience: May 6, 2024
Texas
1 review
0 helpful votes
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Purchased new tire online and installed at CG Plano. It was nice to have the staff member ask me to review the completed installation to ensure I was happy with their work.

Date of experience: May 6, 2024
Florida
1 review
0 helpful votes
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Easy Peasy
May 16, 2024

Everything was perfect. I ordered and picked up from store.

Date of experience: May 6, 2024
Georgia
1 review
0 helpful votes
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No
May 16, 2024

Just want to order gear and not be bothered with emails reviews ect…..

Date of experience: May 6, 2024
Washington
2 reviews
0 helpful votes
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Great seller
May 16, 2024

I received what I paid for. No issues in this transaction

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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The folks at CycleGear in San Francisco have been very helpful, providing guidance, answering questions, suggesting options, and finding the equipment and supplies to keep me safe, comfortable, and having fun on my motorcycle.

Date of experience: May 6, 2024
Virginia
1 review
0 helpful votes
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Quick, easy.
May 16, 2024

Ordered a slip on exhaust. Was packaged well, came unblemished and quickly.

Date of experience: May 6, 2024
Washington
1 review
0 helpful votes
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The store was having a hard time keeping an item stocked. The customer service person in store suggested I put in my name for a back order and I was emailed when the part became available making it possible to order it. It arrived in a couple days and I am happily riding my bike :)

Date of experience: May 6, 2024
Michigan
2 reviews
0 helpful votes
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Cycle Gear Easy Ordering
May 16, 2024

I order thing from Cycle Gear many times with no problems encountered

Date of experience: May 6, 2024
Oregon
2 reviews
0 helpful votes
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In-Store vs Online purchases
May 16, 2024

The saddlebags were in stock and shipped quickly. They're generally well made, however there's a slight defect in the stitching ( in a very obvious location). Likely a QC issue with the maker, as the carton appeared factory sealed. I couldn't really justify expending the resources to return them, however I definitely should have purchased these in the store to have looked them over first.

Date of experience: May 6, 2024
Georgia
1 review
0 helpful votes
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New rider
May 16, 2024

Everything went well. I live my new gear and I'll definitely be back to shop with you guys!

Date of experience: May 6, 2024
Texas
1 review
0 helpful votes
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Not in store but have it online
May 16, 2024

Received my order in 3 days. Great fit and build quality.

Date of experience: May 6, 2024