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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,244
value
14
shipping
8,244
quality
11,538
This company responds to reviews on average within 4 days

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33,585 reviews

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New York
1 review
0 helpful votes
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Very stylish helmet.
May 16, 2024

Great look! Great fit. Easy to order. Happy with it!

Date of experience: May 6, 2024
Illinois
1 review
0 helpful votes
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Tires and tubes
May 16, 2024

Experienced staff helped me to understand the pros about my tire selection. Quick and easy. I ordered the tires and tubes and had them delivered to the store. In less than a week I had them. It all worked out well for me.

Date of experience: May 6, 2024
Nevada
2 reviews
0 helpful votes
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Had a great experience, they ordered the tire, it arrived when they said it would and had it installed in a few days (due to a down machine).

Date of experience: May 5, 2024
New York
1 review
0 helpful votes
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Helmet
May 16, 2024

Great helmet with cool designs. Packed really good no scratches.

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Great
May 16, 2024

Easy to use had a great time choosing a helmet that would work

Date of experience: May 5, 2024
Louisiana
1 review
0 helpful votes
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Shoei neotec 2
May 16, 2024

I appreciated the help at the Fullerton location with sizing the helmet. Recieved order within a week. The only negative thing i have is the flap was not locked in and i could not get it to snap or stay in. And, i'm not a fan of the click strap. 50 years using D-ring.

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Long time customer
May 16, 2024

Love your Pacheco,Ca. Store. Always satisfied with products & service in the end

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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The Brother and Sister Team was Great! They are very knowledgeable about their equipment and any modifications required to make the helmet complete.
Thanks Again
Lee

Date of experience: May 5, 2024
South Carolina
2 reviews
0 helpful votes
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Amazing quality wheel chalk
May 16, 2024

I've tried multiple stands and this is by far the best wheel chalk. It's extremely easy to put together and the quality is amazing for the money.

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
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Purchase of gear from Canada
May 16, 2024

Delivery was ultra fast and helmet arrived as per order. Super satisfied

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Helmet
May 16, 2024

Hunter did a excellent job of getting me a helmet, very knowledgeable

Date of experience: May 5, 2024
New Mexico
1 review
0 helpful votes
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Great but..
May 16, 2024

It's a fantastic value and fits great. One really should expect anything crazy, the speakers and app are mid and they helmets loud. But it is a great value

Date of experience: May 5, 2024
Arizona
1 review
0 helpful votes
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Perfect in every way!
May 16, 2024

Between the customer service and helping me choose the perfect gear for my next ride, Cycle Gear in Queen Creek is my go to!

Date of experience: May 5, 2024
Washington
1 review
0 helpful votes
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Worked perfectly
May 16, 2024

Very happy with the service. Very friendly and knowledgeable staff

Date of experience: May 5, 2024
Georgia
1 review
0 helpful votes
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Great tires, great tubes
May 16, 2024

Michelins are always a top pick of mine. Perhaps overpriced, but you get what you pay for. These tubes are great too.

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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RF1400
May 16, 2024

On time and as described. Great helmet and great service.

Date of experience: May 5, 2024
Georgia
1 review
0 helpful votes
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Tire
May 16, 2024

I wouldn't have bothered to fill out the info to govx if i'd known I wasn't going to get the veterans discount up front for the tire.

Date of experience: May 5, 2024
Mississippi
1 review
0 helpful votes
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Great customer service
May 16, 2024

Was a mix up on color of riding pants I ordered. Also needed a larger size. Talked to customer service and they got a new pair sent to me in a couple days. And lined up free shipping to return the pair I already had. Will continue to shop with Cycle gear.

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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Helpful Staff
May 16, 2024

The staff were very helpful, ordering in a helmet that was not in the store. They brought in two different sizes so I could get the one that fit the best.

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Great product, friendly service
May 16, 2024

The wheel weights didn't stay on the wheels when I got home and unloaded the wheels. Wheels probably should have been cleaned (at least where the weights were attached) so they would stay stuck on the wheels.

Date of experience: May 5, 2024