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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,227
quality
11,521
This company responds to reviews on average within 4 days

Instant Feedback

33,547 reviews

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Texas
1 review
0 helpful votes
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Absolutely love that cycle gear is open 7 days a week and they are always super helpful every time I go in there! Always in and out quickly if I need to be or have plenty of time with no pressure to browse if I want to. Thanks!

Date of experience: May 12, 2024
Alabama
1 review
0 helpful votes
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Good job.
May 22, 2024

Site was easy to navigate and product came in very quickly.

Date of experience: May 12, 2024
New York
1 review
0 helpful votes
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Cruiser
May 22, 2024

After visiting the local Cycle Gear store and not finding my size in stock I decided to order through your website. The process was easy and the items arrived very quickly and in perfect condition.

Date of experience: May 12, 2024
Pennsylvania
2 reviews
0 helpful votes
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I have always had great experiences with Cycle Gear, and I am an RPM member which is also very nice. This order wouldn't allow delivery to the store which I found unusual, but I had to bring bike tire anyway.

Date of experience: May 12, 2024
Florida
1 review
0 helpful votes
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I got my girlfriend a great jacket at a good price and with a delivery, and when we mistook her size we encountered a helpful staff member to lead us to get the right one.
Thanks

Date of experience: May 11, 2024
Wisconsin
1 review
0 helpful votes
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Customer Service
May 22, 2024

Great customer service, very helpful, professional and no pressure.

Date of experience: May 11, 2024
Massachusetts
1 review
0 helpful votes
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Very satisfied
May 22, 2024

Just completed my first online order. Hopefully all will go well.

Date of experience: May 11, 2024
Colorado
1 review
0 helpful votes
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They dropped my box outside of my gate, even though the gate was open. How hard is it to deliver to front door.

Date of experience: May 11, 2024

Great Helmet
April 12, 2024
Previous review

My new Bell Racestar helmet looks and fits perfectly.

Date of experience: April 2, 2024
Illinois
2 reviews
0 helpful votes
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Very good
May 22, 2024

Was double charged and helmet size too small. Was told they would take care of charges but had to contact my creasing card to get it straighten out

Date of experience: May 11, 2024
New York
2 reviews
0 helpful votes
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I was able to try on helmets from five different manufacturers to find a great fit. Then I could order the color I wanted

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Real people, real service!
May 21, 2024

Fantastic service on my phone order. I am the weakest link here for not getting name of you g lady that took my call and order but her professional, polite and bubbly demeanor were amazing! Thank you so much!

Date of experience: May 11, 2024
Florida
1 review
0 helpful votes
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I ordered my wife a new helmet and it arrived in only a few days and fit perfectly.

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Customer for life
May 21, 2024

Lance at your Santa Rosa is awesome and goes the extra mile(s) to make us life long customers!

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Padded shorts
May 21, 2024
Updated review

Order was quick, shipping not as fast as usual as usps was used and usually it's fedex. As for the product, location of padding feels more suited to a bicycle seat than motorcycle, pads need to be up higher towards the tailbone

Date of experience: May 11, 2024

The service people are awesome
January 14, 2024
Previous review

The service people are awesome

Date of experience: January 14, 2024
Brazil
1 review
0 helpful votes
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Found everything needed
Excellent site to shop motorcycle stuffs

Date of experience: May 11, 2024
Ohio
2 reviews
0 helpful votes
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Tank Bag.
May 21, 2024

Easy to find what I was looking for on the Web site and easy to place my order.

Date of experience: May 11, 2024
New Hampshire
2 reviews
0 helpful votes
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Great products and reputation
May 21, 2024

Received my boots in a timely manner. The boots are very comfortable but do run large and roomy. Reviews on the site were very helpful.

Date of experience: May 11, 2024
Texas
1 review
0 helpful votes
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I had to exchange some items and made sure everything was in new condition and it was all hassle free thank you.

Date of experience: May 11, 2024
Maryland
1 review
0 helpful votes
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Cool
May 21, 2024

Cool helmet cool helmet cool helmet cool helmet cool helmet

Date of experience: May 10, 2024
Mexico
1 review
0 helpful votes
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Fast service
May 21, 2024

Received my items in a timely manner with no issues at all

Date of experience: May 10, 2024