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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,254
value
14
shipping
8,302
quality
11,599
This company responds to reviews on average within 4 days

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33,753 reviews

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Tennessee
1 review
0 helpful votes
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Helmet
May 25, 2024

Working with Cycle Gear associates was totally professional and seamless.

Date of experience: May 15, 2024
Alabama
2 reviews
0 helpful votes
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Good product at a good price
May 25, 2024

Excellent! Very please with the product and the price along with timely delivery.

Date of experience: May 15, 2024
Texas
1 review
0 helpful votes
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A very professional staff.
May 25, 2024

Great customer service, very knowledgeable staff! Made the process very easy!

Date of experience: May 15, 2024
Connecticut
1 review
0 helpful votes
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Simple ordering and very easy to get thru the online experience

Date of experience: May 15, 2024
Florida
1 review
0 helpful votes
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Wide range of products
May 25, 2024

Wide range of products with good price range. Physical shop where we can try out Helmets for correct fit and size

Date of experience: May 15, 2024
Florida
1 review
0 helpful votes
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Products
May 25, 2024

Products are very good and the shipping is super fast

Date of experience: May 15, 2024
Tennessee
1 review
0 helpful votes
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Great customer service
May 25, 2024

I went in cycle gear and was looking forward tank bag. They had to order the part. Unfortunately I had to get a hold of revzilla to find out what was going on with the shipping. They found out that it was ordered at the wrong warehouse and had to cancel the order and reorder. It took about 2 weeks to get the part.

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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Perfect order
May 25, 2024

From the helpful staff that showed me the options and explained to me the benefits of quad lock, to the on time delivery and proper fulfillment of my order, this was a perfect experience. I got the phone holder I wanted, exactly as described, the custom case was correct and fit perfectly on the first shot. This is the standard for how businesses should be fulfilling their orders and taking care of their customers. Well done, highly recommended.

Date of experience: May 14, 2024
Arizona
1 review
0 helpful votes
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Ease of use
May 25, 2024

Easy to use site definitely will come to cycle gear for more purchases 👍

Date of experience: May 14, 2024
Oregon
1 review
0 helpful votes
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I felt comfortable being there browsing through the store.

Date of experience: May 14, 2024
Georgia
1 review
0 helpful votes
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Amazing people!
May 25, 2024

Very helpful in helping me pick the perfect helmet for me and my budget! Answered all my questions and gave me tips. Once it arrived they had me try it on to make sure I liked it! Amazing crew!

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
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Bad delivery
May 25, 2024

The experience in dealing with the shop and their team was a good experience. Unfortunately I made the mistake of having it delivered to my house. It was 1 1/2 weeks after I ordered the part that I received delivery of the part.

Date of experience: May 14, 2024
Florida
1 review
0 helpful votes
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Great experience.
May 25, 2024

My local cycle gear was amazing! The entire staff is extremely friendly, knowledgeable, & and helped my wife and I get all the gear we needed for the season. They even sized me up and ordered my track pants to make sure I recieved the correct order the first time.

Date of experience: May 14, 2024
Arizona
1 review
0 helpful votes
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Love so far
May 24, 2024

The exhaust is nice and loud, the process of ordering was super simple and looked just as the pictures shown on the site

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
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Good stuff
May 24, 2024

Easy to Shop on the website. Found what I wanted at a great price.

Date of experience: May 14, 2024
Arizona
1 review
0 helpful votes
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I love cycle gear, best selection of motorcycle gear,best customer service,just all around awesome!

Date of experience: May 14, 2024
New York
1 review
0 helpful votes
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Easy shopping experience.
May 24, 2024

Cycle Gear strives to have the product I need in stock and available. Has always been a go to store filling in for the absent country wide brick and mortar motorcycle store.

Date of experience: May 14, 2024
Pennsylvania
1 review
0 helpful votes
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Gloves for Scootering
May 24, 2024

My son likes the gloves to use why riding his trick scooter around.

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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Smooth Sale
May 24, 2024

Had part I was looking for, and shipped it promptly. Had been looking for the repalcement visor for sometime and was please that they had it, and in stock. Price was decent and they did a good job of keeping me informed of my order status.

Date of experience: May 14, 2024
North Carolina
1 review
0 helpful votes
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Great service
May 24, 2024

Great products, service and pricing. Staff were excellent.

Date of experience: May 14, 2024