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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,230
quality
11,524
This company responds to reviews on average within 4 days

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33,552 reviews

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Maryland
1 review
0 helpful votes
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Cool
May 21, 2024

Cool helmet cool helmet cool helmet cool helmet cool helmet

Date of experience: May 10, 2024
Mexico
1 review
0 helpful votes
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Fast service
May 21, 2024

Received my items in a timely manner with no issues at all

Date of experience: May 10, 2024
California
1 review
0 helpful votes
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Ouch
May 21, 2024
Updated review

Looks like it'll work, stored it, and handle slammed down pinching my finger.

Date of experience: May 10, 2024

UPS Shipping great, FedEx sucks
April 19, 2024
Previous review

Items I get from UPS or USPS arrive...though recently I've had some horrible expierences with products that are getting shipped via FedEx. While I got the item from this order...I've recently had other orders that have never went out for shipping, contact CS to resend items...and the items tracking never updates on FedEx, and never get sent out.

Date of experience: April 9, 2024
North Carolina
1 review
0 helpful votes
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UPS took a while
May 21, 2024

The tracking said my order was on it's way to USPS for 5 days. I thought the package was lost but it finally made it to USPS who delivered it immediately.

Date of experience: May 10, 2024
Rhode Island
1 review
0 helpful votes
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Great product
May 21, 2024

Great product awesome prices fast and easy website to use

Date of experience: May 10, 2024
California
1 review
0 helpful votes
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Good customer service
May 21, 2024

Good customer service
Good customer service
Good customer service

Date of experience: May 10, 2024
New York
1 review
0 helpful votes
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Very smooth process arrived quickly and undamaged. I would recommend this and buy again.

Date of experience: May 10, 2024
New York
2 reviews
0 helpful votes
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Happy Customer :)
May 20, 2024

I've done quite a bit of shopping for motorcycle gear recently and Cycle Gear has always had what I needed. Cycle Gear online and retail outlet customer service has always been pleasant and helpful! " I'll be back"!

Date of experience: May 10, 2024
California
1 review
0 helpful votes
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I recently made a purchase at the store located near torrance and was initially pleased with the quality of the products and the friendly service provided by a female employee. However, my experience took a negative turn when I was assisted by a male employee who displayed a lack of professionalism and made me regret my purchase. As a result, I chose to purchase the remaining items on my list at a competitor's store, where I found better pricing and a more satisfactory shopping experience.

Date of experience: May 10, 2024
Delaware
1 review
0 helpful votes
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Sedici Strada 3 Carbon
May 20, 2024

GM of the bear store was super nice and did everything he could to honor my helmet warranty and get me a new Sedici. Awesome people, awesome helmet. Fits perfect and everything is upgraded.

Date of experience: May 10, 2024
Georgia
1 review
0 helpful votes
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Cardo for Strada 3 Helmet
May 20, 2024

Installation was straightforward, easy and fit properly. The speakers are great!

Date of experience: May 10, 2024
Pennsylvania
1 review
0 helpful votes
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Everything Motorcycle
May 20, 2024
Updated review

Purchased a new faceshield. Transaction was easy on Cyclegear. Quick shipment and easy store pickup

Date of experience: May 10, 2024

Great Deal
March 10, 2024
Previous review

Great price on a close-out deal for a rain jacket. It arrived quickly and packaged well.

Date of experience: March 10, 2024
Louisiana
1 review
0 helpful votes
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Easy to Shop
May 20, 2024

Easy to shop clearance items and quick delivery. No questions and easy process.

Date of experience: May 10, 2024
Arizona
3 reviews
0 helpful votes
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Love my store.
May 20, 2024

Great store. Lots of help. Friendly & knowledgeable staff.

Date of experience: May 10, 2024
New Jersey
1 review
0 helpful votes
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55 years of all weather riding
May 20, 2024

It's odd, the stores feel stuffy not inviting.
However, most of the employees do like to help but you need to have a level of experience and knowledge. If your new to biking, the stores will not be inviting and comfortable.

Date of experience: May 10, 2024
Connecticut
1 review
0 helpful votes
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Very satisfied with cycle gear
May 20, 2024

Very satisfied with cycle gear, owning a Harley I never thought of going to this company. Bought tires during their promotional period. I was told it would take 2 to 3 days to receive them. Drop them off on Saturday. Pick them up on Sunday very satisfied with cycle gear.

Date of experience: May 10, 2024
North Carolina
1 review
0 helpful votes
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Complicated returns
May 20, 2024

Starting off, I'm guessing my complaint rests with the fast shipping logistics used by this company. I'm sure most of the time it works out in a net positive, but in my experience I tried to cancel my order within about an hour after placing it... But was told cancellation was not possible and I would have to return it once it arrived. I can't imagine shipping a tire is overly cheap and I'm sure this is not the most efficient way to do this. Even still, customer service was friendly and the return process at my local cycle gear was easy once I finally made it there.

Date of experience: May 10, 2024
Tennessee
1 review
0 helpful votes
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Order went flawlessly… what I ordered… on time… every time…

Date of experience: May 10, 2024
Washington
1 review
0 helpful votes
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My research pointed me to the D30 ghost armor and Cycle Gear had them on sale. They fit perfectly into my Cortech pants. It is amazing that you simply do not notice them while wearing them.

Date of experience: May 10, 2024
Texas
1 review
0 helpful votes
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Great customer service!
May 20, 2024

I am so pleased to have a Cycle Gear so close to my house. It has become my "go to" place for all things motorcycle. The customer service in the Seaside Ca store is awesome! My thanks to Daniel, Ray and Albert for always being great to talk to and giving great customer service.

Date of experience: May 9, 2024