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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,228
quality
11,522
This company responds to reviews on average within 4 days

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33,546 reviews

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North Carolina
1 review
0 helpful votes
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All good
October 22, 2025
Updated review

Everything as described. They arranged for Saturday delivery no extra charge. The RPM membership is worth it if you end up spending a few hundred dollars or more. They stack the Veterans discount on top of membership discounts. Like this place a lot.

Date of experience: October 12, 2025

Easy to order
October 11, 2025
Previous review

Easy to order. 2 day ship for members.

Date of experience: October 1, 2025
California
1 review
0 helpful votes
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Not enough pics
October 22, 2025

Good ordering from Cyclegear… although I wouldn't have ordered these cool boots if there was a pic of the sole. There's no true grip so I have to return them. Great boot just not for my purposes.

Date of experience: October 12, 2025
Georgia
1 review
0 helpful votes
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FedEx delay
October 22, 2025

FedEx delayed my rain suit stating no one was home to sign for me rider. The picture on FedEx tracking was not my house. After several attempts phone calls my delivery arrived 3 days late.

Date of experience: October 12, 2025
New York
3 reviews
0 helpful votes
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Great Helmet
October 22, 2025

My shopping experience with CycleGear for a new helmet was fantastic. The sales assistant was knowledgeable and helpful selecting the right helmet for me and ensuring it fit properly. The store didn't have the color I wanted, but they ordered it for me and it arrived in a couple of days. I'm enjoying riding with my new helmet. Thanks CycleGear

Date of experience: October 12, 2025
Illinois
1 review
0 helpful votes
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Shoei Visor & pinlock
October 22, 2025

I went to the Schaumburg store for a new visor & pin lock for my Shoei Neotech 2, they did not have them in store and it was ordered and shipped to my home in a day. Very satisfied with the in store help and the delivery time.

Date of experience: October 11, 2025
Texas
1 review
0 helpful votes
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Kawasaki eliminator stand
October 21, 2025
Updated review

I didn't know where to go to get a rear stand. I called and the fort worth branch was amazing in helping me find one. I received my order on time without any problems.

Date of experience: October 3, 2025

Best fitting for a helmet
April 14, 2025
Previous review

I had a good experience due to the professionalism of the staff and finding my right size helmet with the color I wanted.

Date of experience: March 22, 2025
Florida
2 reviews
0 helpful votes
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Getting aggravated
October 21, 2025

The amount of emails and contact I've received from you since I paid to be in this club and giving out my email is tiring aggravating and really pissing me off. I'm sick of your marketing emails. I'm sick of you constantly reaching out to me filling up my inbox while I'm trying to sort through and find stuff that I really need I'm going through marketing email after marketing email after marketing email after marketing and you say just unsubscribe I say block your company stop shopping there and just order the $#*! off-line from a totally different supplier as to not have to deal with you and your marketing tactics.

Date of experience: October 11, 2025
Sweden
1 review
0 helpful votes
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Great service and fast delivery
October 21, 2025
Updated review

My experience was great with staff every time I've ever dealt with this company. I appreciated how fast shipping was and the choices I had in purchasing my parts.

Date of experience: October 11, 2025

Quick, easy, and very well priced
October 9, 2025
Previous review

Quick, easy, and very well priced.

Date of experience: September 28, 2025
New York
1 review
0 helpful votes
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Gift purchase
October 21, 2025
Updated review

I found a gift for my son easily on the website. I also ordered a gift card which I didn't want him to get before his birthday. They emailed it to me so I could share it when I was ready.

Date of experience: September 29, 2025

Great, easily navigable website
October 9, 2025
Previous review

Great, easily navigable website.

Date of experience: September 29, 2025
California
1 review
0 helpful votes
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The sales staff was great. Very knowledgeable about the products in store. The only problem was there was not enough variety of product kept on the shelves.

Date of experience: September 29, 2025
Illinois
1 review
0 helpful votes
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Tires
October 21, 2025

Cycle Gear had the right size tires i needed in a matching set. Quick delivery time as they said and tires had recent dates on them. Will buy tires again from Cycle Gear, i have 3 bikes that i ride often. Thanks CG!

Date of experience: October 10, 2025
North Carolina
1 review
0 helpful votes
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Great customer service
October 21, 2025

Ordered a jacket that was too small at first. Returned it to a store location and had another one on the way in a single visit.

Date of experience: October 10, 2025
Oregon
1 review
0 helpful votes
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Online prices, in person service.
October 20, 2025
Updated review

I ordered a windshield through Cycle gear online to be delivered to my local CG.
The ordering process was simple and the shipping was quick. Tracking was as simple as a phone call to my local CG. They provided an ETA then messaged me to let me know when it was here. Big shout out to John and crew at the PDX CG.

Date of experience: October 10, 2025

I found exactly what I was looking for with free delivery...
October 8, 2025
Previous review

I found exactly what I was looking for with free delivery to a store very close to me. Reasonable price, excellent quality, free and quick ordering and delivery.
What's not to love?

Date of experience: September 28, 2025
California
1 review
0 helpful votes
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Prompt delivery
October 20, 2025

Placed an order, had it delivered to a store close to me. Arrived promptly in a few days. They called immediately after it delivered, I was actually reading the delivery notice when the call came. Lol. I was in and out of the store in mere minutes.

Date of experience: October 3, 2025
Ohio
1 review
0 helpful votes
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Five stars
October 20, 2025

The gentleman that helped me was very knowledgeable. They did not have several things in stock at the store I wanted and he went online and got them ordered for me.

Date of experience: October 10, 2025
Georgia
1 review
0 helpful votes
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RidingAgain
October 20, 2025
Updated review

I am having my MC (classic) restored and needed some equipment because I have not ridden in awhile. I purchased the items I desired. The only issue was there was a VAST selection to choose from... which wasn't a problem...

Date of experience: October 10, 2025

The site was simple but did not give me my discount...
October 9, 2025
Previous review

The site was simple but did not give me my discount as a new customer.

Date of experience: September 29, 2025
Texas
1 review
0 helpful votes
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I needed a new pair of riding gloves and found these beauties on Cycle Gear. Lightning quick shipping, so I had them before a big ride. They're so much more sturdy (and beautiful) than the pictures could capture, and when I put them on, it's like they were custom made for me. Good quality, perfect fit, quick shipping. Everything you hope for from on online shopping experience.

Date of experience: October 10, 2025
Washington
2 reviews
0 helpful votes
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Upgraded armor
October 20, 2025

D30 level 2 armor for an older Scorpion jacket that had SasTec armor. D30 L2 is much higher rated and rated for a much greater temperature range. Slightly larger and better ventilation too.

Date of experience: October 9, 2025
North Carolina
2 reviews
4 helpful votes
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Does not work with my bike, I had to return it, the page and the actual product doesnt match, on the page it shows both left and right engine case cover but when I receive it came with right engine case cover and left water pump cover. No left engine case cover was in the box. 2016 Ducati Monster 1200R

Date of experience: October 9, 2025
Washington
1 review
0 helpful votes
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Good
October 19, 2025

Good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good

Date of experience: October 9, 2025