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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,260
value
14
shipping
8,392
quality
11,690
This company responds to reviews on average within 4 days

Instant Feedback

33,983 reviews

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California
1 review
0 helpful votes
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Thank You
November 8, 2025

Es una tienda que tiene muchos productos de alta calidad, precios accesibles. Es muy grato ir a comprar cualquier producto. Muchas gracias.

Date of experience: October 29, 2025
Alabama
1 review
0 helpful votes
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Everything went smoothly
November 8, 2025

This place is off of the shop. I only did a order online at the store. Also helped me with card numbers that I needed and they are a lot of fantastic people.

Date of experience: October 29, 2025
California
1 review
0 helpful votes
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Exhaust
November 8, 2025

I ordered the exhaust, and in a couple business days it showed up. Great packaging and shipping speeds. Easy to find on the website aswell

Date of experience: October 29, 2025
Illinois
2 reviews
0 helpful votes
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Good Experience
November 8, 2025

I went to the store to purchase the gloves but they did not have my size. Thy ordered for me in the store and had them shipped to my house with free shipping.

Date of experience: October 29, 2025
New York
1 review
0 helpful votes
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Good selection of products
November 8, 2025

Went to the store. Since the size was not available, they promptly ordered it from the online store. Shipping time could've been better.

Date of experience: October 29, 2025
Oregon
1 review
0 helpful votes
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Efficient
November 8, 2025

Had to order a new voltage regulator/rectifier for my bike. Super easy to navigate the website to find the right part, verify the part number, and order it. I expedited shipping but the part got here very quickly and shipping communication was great.

Date of experience: October 28, 2025
South Carolina
1 review
0 helpful votes
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Only experts
November 7, 2025

The guy working there was 11/10 knew everything and anything I needed to know and I was there for around two hours just because I wanted to buy so much I didn't know what to decide on. Even then the guy I was working with helped me decide when I couldn't!

Date of experience: October 8, 2025
India
2 reviews
0 helpful votes
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I have been using Axial block for a long time and have been the best protective gear in market and cycle gear delivers them flawlessly

Date of experience: October 29, 2025
Arizona
1 review
0 helpful votes
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Size chart = perfect fit.
November 7, 2025

I have been riding for 58 years. Measured my head circumference and used the shoei size chart on Cycle Gear page... best fitting helmet I have ever had.

Date of experience: October 27, 2025
Indiana
1 review
0 helpful votes
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Great returns, small sizes
November 6, 2025

I ordered a helmet online because they didnt have the style I wanted in stores. Based off the size chart I ordered a small but I couldn't even get it on. I went into the store to return the helmet and try on other styles from the same brand. The staff at the store were super nice and helpful, they put in my new order for the medium size. Shipping was fast. The medium is still a light tight but I think it was the best choice.

Date of experience: October 27, 2025
District of Columbia
1 review
0 helpful votes
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Once again all was fine
November 6, 2025

I went to the store and ordered a set of tires. I was called when they arrived and I took my wheels up to have them mounted. They called the next day to say they were mounted and I picked them up. What more would I expect from them? All was fine.

Date of experience: October 21, 2025
California
1 review
0 helpful votes
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Fast, local, quality
November 6, 2025

Very good, nice professionals to ask questions, good answers and even recommendations for locations that may have something they don't

Date of experience: October 27, 2025
Florida
1 review
0 helpful votes
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Excelente
November 6, 2025

Todo bien, fue rápido y el producto tal como se describía

Date of experience: October 26, 2025
Virginia
1 review
0 helpful votes
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When trying out riding gear, it can be frustrating due to the various size disparities from the manufactures... Having the gear shipped to the store was recommended which I am extremely grateful... The first try was still too small, where we found another brand in store that indeed fit! Great job team! You got a free box of EAR earplugs to pass out from me to your customers!

Date of experience: October 26, 2025
California
1 review
0 helpful votes
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Zombie helmet but not as advertised
November 5, 2025
Updated review

The helmet graphics looks great but the one downside, it's a big one, the helmet doesn't not reflect the ghouls at night like it was advertised. A big let down and affects the expectation for the reason I purchase the item.

Date of experience: October 26, 2025
Kimberly E. CycleGear Rep
6 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


To expensive
October 25, 2025
Previous review

To expensive

Date of experience: October 15, 2025
New Hampshire
1 review
0 helpful votes
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Not As Promised
November 5, 2025

The CycleGear website says "Free 2-Day Shipping." It also says that once an order is processed, it can't be canceled without a restocking fee. My order processed almost immediately but then it didn't ship for a week and arrived 10 days after I ordered. The length of time is less of an issue than the fact that two-day shipping was promised and not provided and that since it "processed" immediately, I could not cancel the order, despite the shipping delay, without potentially incurring a monetary penalty.

Date of experience: October 26, 2025
Kimberly E. CycleGear Rep
6 months ago

Free 2-day shipping is available to RPM members. All other orders are shipped ground. Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Florida
1 review
0 helpful votes
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Quadlock for Panigale V2 Bayliss
November 5, 2025

I acquired the Quad Lock (stem) system, which necessitated an adapter for the Panigale. I successfully fabricated this component in-house, and it performed flawlessly.

Date of experience: October 26, 2025
Minnesota
1 review
0 helpful votes
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Excellent customer service
November 5, 2025

The associates that work here are very knowledgeable and very helpful. I ordered a cardo freecom4x and had it delivered to the store. They called me when my order arrived and I picked it up without issue. They even installed the cardo onto my helmet for free. My only complaint would be the shipping time. Although it was exactly on time. Shipping it to the store took about 5 days. However if I had it delivered to my house it would only have taken 2 days. Other than that one thing it is wonderful.

Date of experience: October 21, 2025
California
1 review
0 helpful votes
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Great jacket 1 minor issue
November 5, 2025

Jacket is warm and very comfortable exactly what I was looking for. The only issue I have is the hood. At highway speeds the hood tends to catch the wind and pulls the coat tight on my neck. That being said I still highly recommend it.

Date of experience: October 26, 2025
Arizona
1 review
0 helpful votes
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My very first track suit!
November 5, 2025

I had an incredible experience at my local CG store! The team was exceptionally knowledgeable about their products and worked seamlessly together to ensure I found the perfect size. I'm genuinely impressed with how well everything fits—the boots, the one-piece leather suit, gloves, and all the necessary accessories are just right. The level of service I received was top-notch! Thank you for making my shopping experience so enjoyable. Keep up the fantastic work; you truly deserve recognition for your commitment to customer satisfaction!.

Date of experience: October 21, 2025