Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
14
shipping
8,177
quality
11,471
This company responds to reviews on average within 4 days

Instant Feedback

33,420 reviews

We monitor reviews for authenticity

Alabama
2 reviews
0 helpful votes
Follow Jim M.
Unfollow Jim M.
Share Review
Report Review

Air bag jacket investigation
October 15, 2025
Updated review

Had the very air bag jacket I was interested in on display. Young man there was very helpful and supportive. Answered my questions with knowledge and interest. Good help, good product, good price;
Thank Y'all! Jim

Date of experience: October 5, 2025

Again Cycle Gear had just what I needed!
February 1, 2025
Previous review

Sales person was very helpful and went beyond in making sure I had all the facts to make an informed choice. This is the second high end helmet I have bought from Cycle Gear. I'm Happy!

Date of experience: January 22, 2025
New York
1 review
0 helpful votes
Follow Riobart B.
Unfollow Riobart B.
Share Review
Report Review

It took long to receive the items
October 15, 2025

It was fine, but I was surprised at how long it took to receive the items. My helmet was broken, so I really needed the parts right away. The local retail store was also out of these two standard parts.

Date of experience: October 5, 2025
Oklahoma
1 review
0 helpful votes
Follow chris h.
Unfollow chris h.
Share Review
Report Review

Visors for bilt
October 15, 2025

Cycle gear helped me order the parts and I had 2 day free shipping. Everything arrived on time and was what it was supposed to be.

Date of experience: October 5, 2025
California
1 review
0 helpful votes
Follow Greg B.
Unfollow Greg B.
Share Review
Report Review

Cycle gear delivers again
October 14, 2025

Overall excellent experience. The website is easy and convenient to use. I got the parts I needed quickly and at a good price. Thanks!

Date of experience: October 4, 2025
Alabama
1 review
0 helpful votes
Follow Michael E.
Unfollow Michael E.
Share Review
Report Review

Keep your options open...
October 14, 2025

I've been looking at the armored long sleeve shirts for a while now, but couldn't see paying full price. Then I saw one from Street & Steel in the Clearance section online... done! Great deal and free shipping! Win-win!

Date of experience: October 4, 2025
California
2 reviews
0 helpful votes
Follow Austin O.
Unfollow Austin O.
Share Review
Report Review

ABQ CycleGear is the best
October 14, 2025

A screw in a motorcycle tire on a trip is nightmare fuel. Felix and the gang were a dream to work with and had my tire swapped in no time. Can't ask for any better than those guys.

Date of experience: September 30, 2025
California
2 reviews
0 helpful votes
Follow Charlie D.
Unfollow Charlie D.
Share Review
Report Review

This is a motorcyclist's dream house. The guys there were very helpful and explained all of the different brands to and their pros and cons!

Date of experience: October 4, 2025
Maryland
1 review
0 helpful votes
Follow Derek S.
Unfollow Derek S.
Share Review
Report Review

Half helmet purchase
October 14, 2025

I went to the Cyclegear store in Glen Burnie, MD. Salesman was very friendly and helpful. After looking and trying several helmets on, I finally found the one that fit well and one that offered a clear visor as well. The salesman ordered the clear visor for me and had it shipped directly to my house. I was very satisfied with my purchase.

Date of experience: September 18, 2025
Texas
1 review
0 helpful votes
Follow Anjie H.
Unfollow Anjie H.
Share Review
Report Review

Filters are terrible
October 14, 2025

The filtering feature on the website is basically useless. I input my bike information, searched "brake pads" and that yielded results ranging from brake pads to phone mounts to kickstand pads. 345 products, only 7 of which were actually brake pads, and only 5 if which were at the top. This feature could use some work. Otherwise, the website isn't terrible.

Date of experience: October 4, 2025
Kimberly E. — CycleGear Rep
6 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Idaho
1 review
0 helpful votes
Follow Casey M.
Unfollow Casey M.
Share Review
Report Review

Online had what store didn't!
October 14, 2025
Updated review

I went into cycle gear looking for jacket and boots. They didn't have the Antonio street boots ($100) I currently wear in my size, and instead of looking online, tried to upsell me on a pair of $400 dirt bike boots that he said were accidently delivered to the store. He then did the same thing to me on a jacket. I left, cot online, and bought the boots myself from the Cycle Gear site. I'll buy a jacket elsewhere.

Date of experience: September 28, 2025

Easy to find item
October 3, 2025
Previous review

Easy to find item. Store didn't have it so ordered it online. Store clerk guy didn't bother as to busy upselling.

Date of experience: September 23, 2025
Virginia
1 review
0 helpful votes
Follow Wayne F.
Unfollow Wayne F.
Share Review
Report Review

My Experience
October 14, 2025

Ordered a motorcycle helmet and battery for battery for my bike. Clerks who helped me order were amazing, friendly and knowledgeable. Order arrived when I was told by clerks. I'm a very satisfied customer!

Date of experience: October 3, 2025
Alabama
2 reviews
0 helpful votes
Follow Edwin T.
Unfollow Edwin T.
Share Review
Report Review

Baby needs new shoes….
October 13, 2025
Updated review

Time for another set of tires for the Honda Cub. I have used three sets of these tires and they work great on the Cub. Smooth ride and great handling.
I like the installation discount from Cycle Gear as well. Always quick install and perfectly balanced.
Price is as good as, if not better, than any other dealer.

Date of experience: October 3, 2025

Always easy
October 2, 2025
Previous review

Always easy

Date of experience: September 22, 2025
California
1 review
0 helpful votes
Follow Anton A.
Unfollow Anton A.
Share Review
Report Review

Love shopping in-store
October 13, 2025

When purchasing gear, there is nothing better then doing it in store!
I had to order Klim to store, for easier try and exchange experience, but did not have to.
Unfortunately, all brands on the store floor run 3 sizes smaller - literally. Klim fit from the first try and i never wore this brand before.

Date of experience: October 3, 2025
Florida
1 review
0 helpful votes
Follow Jason L.
Unfollow Jason L.
Share Review
Report Review

Great job
October 13, 2025

The personnel (especially the lady that I can't remember her name) in the Ormond Beach store was great. She helped us with getting the right product and installing it.

Date of experience: October 1, 2025
Idaho
1 review
0 helpful votes
Follow andrew k.
Unfollow andrew k.
Share Review
Report Review

Givi Airflow
October 13, 2025

This is my 3rd Givi Airflow windscreen, plain and simple they work very well. May not be the most attractive, but I'll take function for a comfortable ride any day over looking cool!

Date of experience: October 2, 2025
California
1 review
0 helpful votes
Follow Tiffany k.
Unfollow Tiffany k.
Share Review
Report Review

I navigated majority of the helmet myself, not many help being offered to me from workers when browsing. When I went up to them, help then was offered for appropriate sizing.

Date of experience: September 21, 2025
Kimberly E. — CycleGear Rep
6 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Panama
1 review
0 helpful votes
Follow Luis F.
Unfollow Luis F.
Share Review
Report Review

Awesome team!
October 12, 2025

Got in there and I am a former motorcycle rider... well when I was 14 and now that I am getting back to it they helped me tons! Thanks!

Date of experience: September 21, 2025
Ohio
1 review
0 helpful votes
Follow Kimberly T.
Unfollow Kimberly T.
Share Review
Report Review

Helpful Staff
October 12, 2025

I may not have gone with what we were originally trying for my first helmet, but they explained so much to me and helped me figure out what size and style helmet was best for my first one!

Date of experience: September 14, 2025
Washington
1 review
0 helpful votes
Follow Ernest C.
Unfollow Ernest C.
Share Review
Report Review

Returning Rider after 20 years
October 12, 2025

My experience was amazing. I recently returned to riding and needed a helmet. I went into cyclegear to try on a helmet and staff was more than accommodating with that. After that I decided to purchase a helmet online through cyclegear.com. My excitement led me to place the wrong size in my cart as I shuffled through different colors. I completed my purchase and soon realized my error. I contacted my local store and explained my dilemma. The assistant manager Sam was very helpful and made the exchange seamless. She also answered my questions about safety gear options for riding.

Date of experience: September 26, 2025
Missouri
1 review
0 helpful votes
Follow Tom F.
Unfollow Tom F.
Share Review
Report Review

Bull it Jeans
October 11, 2025

Received riding jeans, obviously previously worn and rode in, anyone that has ever rode on long trip knows the unmistakable smell of road and exhaust that gets in your clothes on a trip

Date of experience: October 1, 2025
Kimberly E. — CycleGear Rep
6 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
đź“§ Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!