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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,267
value
14
shipping
8,438
quality
11,736
This company responds to reviews on average within 4 days

Instant Feedback

34,073 reviews

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Florida
1 review
0 helpful votes
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The only issue has nothing to do with the luggage. The one day delivery cost was 34 dollars and change but it arrived on the 3rd day.

I will definitely purchase items from CycleGear in the future just not spend the extra for quick delivery. The luggage itself was definitely a 5 star review.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Number one motorcycle gear superstore 🏍 cycle gear store in Murrieta rocks my favorite store out of all the stores😎😎😎 Great people there always have great advice very friendly great people highly recommend the store😎🏍

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Great service
June 14, 2024

We went looking for gear for my kid. She got fully equipped and as a bonus my dad and I both got new helmets which were sent to my house

Date of experience: June 3, 2024
Colorado
2 reviews
0 helpful votes
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Great product, great delivery.
June 14, 2024
Updated review

I couldn't be more happy with the exhaust, the sound is amazing. Shipping was prompt.

Date of experience: June 3, 2024

Good products, not happy with the shipping.
November 26, 2023
Previous review

Great products, paid extra for next day shipping and only one item shipped in one day, waited 4 days for the other. Very disappointing.

Date of experience: November 2, 2023
California
1 review
0 helpful votes
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Smooth And Easy
June 14, 2024

Nice be able to shop on-line and have the same shop put the tires on.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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Great helpful staff
June 14, 2024

The staff was very helpful and took the time to answer questions. It was getting close to closing and we were treated great and staff was patient which is rare now days

Date of experience: June 3, 2024
Washington
2 reviews
0 helpful votes
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Great products at great prices.
June 14, 2024

Very accommodating and informative staff. They were quick to meet me and understand the purpose of my visit and show me products that would meet my needs.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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In store incompetence.
June 14, 2024

First I reserved my product online. Was notified it would be held for 3 days till close.
On the second day, was notified hold had ended. I called and was told that since I didn't pick it up it would not be held. I advised that was on the 3rd day till close and he said then they would put it back on hold.
Went to pick up item, it was an open box with pieces missing.
I just walked out. Won't be returning to that store.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Why
June 14, 2024

Why should I do this. It is very annoying.
The stars should be enough.

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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C
June 14, 2024

I will not be forced to provide feedback. My request for your services doesn't indent me to your marketing efforts

Date of experience: June 3, 2024
Tennessee
1 review
0 helpful votes
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Good Service
June 14, 2024

I bought a SENA 50S so I would be compatible with my friends out west. Service through the website was very good.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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Relax Traveler rain pants
June 14, 2024

Found nice full side zip rain pants at Cycle Gear. I ordered these before a trip and the order arrived in time. I tried the pants and they fit well and with the long (almost to waist) I can put them on with boots on. Haven't rode through rain with them yet but next week looks wet.

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Don't change a thing.
June 14, 2024

Been shopping with Cycle Gear for many years. Just don't change a thing and you'll be good for many more years.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Quality and excellent service
June 14, 2024

Got a helmet online and they helped me exchange it in store cause it didn't fit,got all my gear, they helped with fit and info.definitely love them..

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Fast and smooth transaction
June 14, 2024

From ordering online to delivery everything was great. Package was delivered earlier than expected. Everything went smooth.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Awesome Summer Riding Jeans
June 14, 2024

Love these jeans! I live in Florida and theses jeans are a great option if it is just to hot to wear double lined jeans with pads, at least with these I make sure I have some extra slide protection on hotter days. Waist is my regular Levi's size, and they are a definite straight fit with stretch, but have to go longer in leg (34) than normal jeans sizing as the gusset in the crotch is comfy when riding for a long time but does make the ride up your legs a bit!

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Good
June 14, 2024

Good nothing else to said……………………….::::::::::::::::::::

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Worth the trip!
June 14, 2024

We were so impressed after our first trip that we returned for more…friendly, knowledgeable staff, welcoming environment, vast selection, priced right… you've gained repeat customers who have already recommended CycleGear to dozens of riders…

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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The items arrived sooner than the scheduled delivery. Great experience

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Socks were great
June 14, 2024

2 of the 3 came too late - son needed them for a trip. So I had to return them

Date of experience: June 3, 2024