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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,266
value
14
shipping
8,432
quality
11,730
This company responds to reviews on average within 4 days

Instant Feedback

34,063 reviews

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Not a good experience
June 14, 2024

I ordered these t-shirts and had them delivered to a store so I could check out there quality before I left. I hate having to pay shipping and return shipping. So it took 3 weeks to arrive, not joking. So after 1 1/2 weeks I called the store to check if it was in stock. The guy gave me the run around and said he need to send it to someone else to check and he would have him call me back. Ok no biggie, waited for a call that never came. After another week I called the main head office. Some guy there said there's nothing he can do I his end and to call the store back. I told him I did and they won't call me back. He did not care and said well I can't help you. So I called the store again and he again said he'd call me back. He did the next day and said he couldn't find the shirt. So a couple of days later they finally called and said the shirt was in. There's more to it but that's the jist.

Date of experience: June 3, 2024
Arkansas
1 review
0 helpful votes
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Stop emailing me every 5 hours
June 14, 2024

It was delivered. You do not need to spam me with emails to confirm this; you have a tracking number. If I wish to review a product I will do so.

Date of experience: June 3, 2024
California
2 reviews
0 helpful votes
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My experience with cycle gear is the best quality stuff that makes riding amazing.

Date of experience: June 3, 2024
Oklahoma
1 review
0 helpful votes
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E bike tires 20x4"
June 14, 2024

Ordered took 3 days to arrive at store paid done deal can't beat that yea friendly and helpful sales people top notch they need a raise excellent service thankx

Date of experience: June 3, 2024
Michigan
2 reviews
0 helpful votes
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Stop spamming my email
June 14, 2024

I just want to pay money in legitimate United States currency and receive goods. Why must I review the product? I did not sign up for this.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Just to easy
June 14, 2024

I was looking for new helmet and they didn't have the color I wanted in stock. The other was placed by the employee and it was delivered to the store in less than a week. I paid for it when I put in the order so all I had to do was come pick it up.

Date of experience: June 3, 2024
Kentucky
1 review
0 helpful votes
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Showed up at store
June 14, 2024

Tracking was off but eventually showed up at store. Hung around because I had nothing else to do.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Helpful
June 14, 2024

Customer service was great. The employee's were helpful and welcoming
The selections were a little lite.

Date of experience: June 3, 2024
Arizona
2 reviews
0 helpful votes
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Comfortable after breaking in
June 14, 2024

I wish they were a little more pre broken in, but after a few uses, they are much better. I have heard the Velcro goes bad after a while, so far so good.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Needed something to hopefully not fog up the visor when it was down and works perfectly

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Informative
June 14, 2024

The staff was very patient and helpful. I wasn't pressured to but anything I didn't want.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Superb Service!
June 14, 2024

While spending some time reviewing their great inventory, we received many offers for assistance where we found that they are all experts and can make your life so much easier.
Extremely savvy and helpful with a full palette of everything. Loved the experience and will always go back! Highly recommended! Best, Alexpo

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Great team
June 14, 2024

Everyone is real nice and they always have some sort of deal.

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Rosso 4's
June 14, 2024

I was referred to cycle gear from a friend. Wenti in, was greeted and felt welcome.

Date of experience: June 3, 2024
Nevada
1 review
0 helpful votes
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No Title
June 14, 2024

Read the reviews. Ordered a size down they were a perfect fit.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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The only issue has nothing to do with the luggage. The one day delivery cost was 34 dollars and change but it arrived on the 3rd day.

I will definitely purchase items from CycleGear in the future just not spend the extra for quick delivery. The luggage itself was definitely a 5 star review.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Number one motorcycle gear superstore 🏍 cycle gear store in Murrieta rocks my favorite store out of all the stores😎😎😎 Great people there always have great advice very friendly great people highly recommend the store😎🏍

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Great service
June 14, 2024

We went looking for gear for my kid. She got fully equipped and as a bonus my dad and I both got new helmets which were sent to my house

Date of experience: June 3, 2024
Colorado
2 reviews
0 helpful votes
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Great product, great delivery.
June 14, 2024
Updated review

I couldn't be more happy with the exhaust, the sound is amazing. Shipping was prompt.

Date of experience: June 3, 2024

Good products, not happy with the shipping.
November 26, 2023
Previous review

Great products, paid extra for next day shipping and only one item shipped in one day, waited 4 days for the other. Very disappointing.

Date of experience: November 2, 2023
California
1 review
0 helpful votes
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Smooth And Easy
June 14, 2024

Nice be able to shop on-line and have the same shop put the tires on.

Date of experience: June 3, 2024