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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,264
value
14
shipping
8,426
quality
11,724
This company responds to reviews on average within 4 days

Instant Feedback

34,053 reviews

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Illinois
1 review
0 helpful votes
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Warm Friendly Atmosphere
June 14, 2024

I really like the e Cyclegear in Orland Park Ill.
They treat me like family when I come into the store. It is a warm and friendly atmosphere from the staff and I like that.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Tire and installation
June 14, 2024

Had my tires shipped to the store with the intent to have Cycle gear install them. When they came in, I called the store to make an appointment and they said they don't take appointments you have to bring the wheel in and wait 48hrs to get it back. Even if you did the installation free that would suck! I wasted my time and gas to drive up there and pick up the tire when I could of just had it delivered to my house. Again that sucks, no one wants to lose that much riding time.

Date of experience: June 4, 2024
Louisiana
1 review
0 helpful votes
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My phone
June 14, 2024

Love the phone mount but doesn't fit my phone with my case on it. What a bummer so disappointed.

Date of experience: June 4, 2024
Virginia
2 reviews
0 helpful votes
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Needed a new seat
June 14, 2024
Updated review

Got a new seat. It's comfy………………………………………………………….!

Date of experience: June 4, 2024

Just ordered will update when item received
May 20, 2024
Previous review

Just ordered will update when item received

Date of experience: May 9, 2024
Delaware
1 review
0 helpful votes
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Could've been better.
June 14, 2024

The communication with online orders is non existent. Orders was later than stated when first buying. Also, there wasn't any updates at all on the late orders until i had to personally call customer service a day after the items was suppose to be there. Put me in a bind and had to go out and re purchase items i already was waiting for.

Date of experience: June 4, 2024
Oklahoma
1 review
0 helpful votes
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Josh did a great job
June 14, 2024

I am very happy with the service that I received at cycle gear

Date of experience: June 4, 2024
Colorado
1 review
0 helpful votes
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Fox
June 14, 2024

Website is good, it's crazy that you spend 600+ dollars on Fox Gear and you don't get a any stickers

Date of experience: June 4, 2024
Maryland
3 reviews
0 helpful votes
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Bell Face Shield.
June 14, 2024

I had a great experience with CycleGear. The item was easy to find and it was delivered in just a few days. I have had nothing but positive experiences with CycleGear.

Date of experience: June 4, 2024
Utah
1 review
0 helpful votes
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Good discount on a returned item
June 14, 2024

Nice jacket with pads at a good discount due to some slight discoloration on one of the cuffs. Doesn't effect the jacket at all and is hardly noticeable.

Date of experience: June 4, 2024
Ohio
1 review
0 helpful votes
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New tire
June 14, 2024

Order was quick installed and returned in 20 minutes great service

Date of experience: June 4, 2024
Virginia
1 review
0 helpful votes
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Tire was received very dirty.
June 14, 2024

Tire was delivered with dirt all over. Required a clean before install.

Date of experience: June 4, 2024
Indiana
2 reviews
0 helpful votes
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Great selection, decent prices and fast shipping!
June 14, 2024
Updated review

We got my little guy his first minibike. Shin and ankle protection is a must for beginners. Cycle gear had a really good selection for youth riding boots.

Date of experience: June 4, 2024

Great selection for a reasonable price
December 3, 2023
Previous review

Great selection for a reasonable price.

Date of experience: December 3, 2023
Delaware
1 review
0 helpful votes
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Attention to details are needed
June 14, 2024

Wrong size sent, outer bag was marked correctly, hanger was marked correctly, but wrong size.

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
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Great gear for great price.
June 14, 2024

Great selection here for anyone. I got my gear for my msf course here.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Great store and great people
June 14, 2024

Great experience, great service. Great place to buy reputable products

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Great looking safety vest.
June 14, 2024

Happy with this purchase of a great quality safety vest. The fit is true to size the color is just the right amount for visibility to be seen. Plus it is adjustable to wear with just a shirt or your heaviest motorcycle jacket.

Date of experience: June 4, 2024
Minnesota
1 review
0 helpful votes
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Not a good experience
June 14, 2024

I ordered these t-shirts and had them delivered to a store so I could check out there quality before I left. I hate having to pay shipping and return shipping. So it took 3 weeks to arrive, not joking. So after 1 1/2 weeks I called the store to check if it was in stock. The guy gave me the run around and said he need to send it to someone else to check and he would have him call me back. Ok no biggie, waited for a call that never came. After another week I called the main head office. Some guy there said there's nothing he can do I his end and to call the store back. I told him I did and they won't call me back. He did not care and said well I can't help you. So I called the store again and he again said he'd call me back. He did the next day and said he couldn't find the shirt. So a couple of days later they finally called and said the shirt was in. There's more to it but that's the jist.

Date of experience: June 3, 2024
Arkansas
1 review
0 helpful votes
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Stop emailing me every 5 hours
June 14, 2024

It was delivered. You do not need to spam me with emails to confirm this; you have a tracking number. If I wish to review a product I will do so.

Date of experience: June 3, 2024
California
2 reviews
0 helpful votes
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My experience with cycle gear is the best quality stuff that makes riding amazing.

Date of experience: June 3, 2024
Oklahoma
1 review
0 helpful votes
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E bike tires 20x4"
June 14, 2024

Ordered took 3 days to arrive at store paid done deal can't beat that yea friendly and helpful sales people top notch they need a raise excellent service thankx

Date of experience: June 3, 2024